This Sephora is located in the Short Pump Town Center and is quite the busy hub, especially on…read moreweekends. My mom and I both use Belif facial cleanser and popped in last weekend to buy some more. After unsuccessfully locating it, we asked one of the folks working where to find it. She asked what it was called, I showed her a picture, and she replied that they didn't carry it without looking into it. I was a little shocked considering I haven't had issues finding it at their other stores. We've opted to buy it from their website instead.

In the West End shopping center, this place is about half the size of Ulta. The staff members were…read moreall excellent and helped me with my shopping. My only complaint is the checkout. There was a line around quarter of the store. With 3 registers open, it didn't make sense to me, until I got there. For every closed transaction the staff had to write something on paper, fold it up, and place it somewhere behind the counter. Seriously management, with all the tools available this is the best you can come up with? Left feeling bad for the register people who had to perform this stupidity!

Perfume Paradise is a specialized perfume store in the Short Pump mall in Richmond, VA…read more Disclaimer: The owner of the store is a relative of mine, so some might say this review is biased. With that said.... its the only place I can still find the discontinued perfumes that I love (which are also, consequently, the only perfumes I can wear on account of my allergies). I can find my Donna Karen Chaos and my Emporior Armani, Emporio Armani White, and Emporio Armani Night. So this is where I go for all my perfume. They carry EVERYTHING -- you name it. If they don't have it, they will special order it for you and get it in the store ASAP without charging shipping or fees. That's the type of place I love to shop -- great service, anything is possible. The owner can help you find anything. The prices are awesome... better than Sephora or department stores. Love the mall too -- very cute outdoors mall.

I walked in and asked if he had Wings. He said that he did, so I paid 35.00 for 1.7 ounces of a…read moreknockoff "Wings." I could have got this on amazon for much less. I didn't ask for a generic, I asked for the real thing. Nowhere on the bottle does it say 'Georgia Beverly Hills. It doesn't even say it on the bottom sticker of the bottle. Also, when I opened it at home, it had no top, just an exposed pump.

After having a negative experience at a nearby Ulta, my very sweet boyfriend got me a gift card to…read moreBluemercury. I had a wonderful experience and the store is lovely! Talitha went above and beyond to help me find some products to update my skincare and makeup routines, helping me with color matching and anything else I needed. Will definitely be returning!

Also , had 3 different people doing my nails. The first one started taking the polish off , then…read moresoaked them for whatever reason. Had another lady start my full set, seemed as though she was inexperienced. Pedicures were good only positive part of visit wouldnt waste my time or hard earned money going here again.

You can push their service level up to a 3, maybe 4, if you call them twice a day, every day, to…read morecheck on why your prescription that your prescriber got a verification of receipt for on Wednesday morning is still not showing as ready for pickup late Monday afternoon. This is not a particularly unexpected level of service for any Walgreens or any CVS. These people are expected to perform at a level that is dangerous because impossible. Their stores would all have higher ratings on reviews if their corporate overlords cared about anything other than profit.

Got my passport photo taken here some months ago for my Irish passport. The picture wasn't accepted…read moreso I went back &, I believe it must of been the manager of the photo section (longer dark hair with glasses) who helped me, I explained the situation to him & he was adamant on making it right! He took the time to figure it out with me & gave me multiple copies of my photo some zoomed in & some zoomed out so I could crop it to the correct size for submission. The photo was my main barrier to submitting my application & it finally worked with the photos he provided! Just wanted to say Thank you so much! - excellent customer service !!

Make sure you get there at least an hour before they close. They close before their set time. They…read morewill look you in your eyes at the door and not let you in.

I had an absolutely horrible experience at Beautiful. I purchased two packs of extensions, took…read morethem home, and quickly realized the wefts were way too thick for what I needed. I wrapped everything back up in the original packaging and went to return them, well within the 7-day return window that is printed on the receipt. When I got there, the employee refused the return simply because I had taken the hair out of the bundle to look at it. That "policy" is nowhere on the receipt, yet she wouldn't even bother looking at it when I tried to show her. What happened next was beyond unprofessional. She aggressively grabbed my bag, pulling at me and my belongings in an attempt to shove the hair back inside. She even came out from behind the counter to continue acting aggressive and confrontational. I repeatedly told her to stop touching me and my things, and she completely ignored me. The behavior from these women was disgusting, totally lacking in basic customer service, and honestly bizarre. No customer should be treated the way I was. Shes lucky it's only a bad review because between not returning my money based on the "policy" that is not there, and her aggressive nature such as grabbing at me, I should've called the cops. I will never shop here again, and I highly recommend others think twice before giving this place their business. Absolutely insane.

They pretty much have EVERYTHING. If you are a stylist it is one stop shopping. They don't sell…read moreRedken products which kinda sucks but the have most other major product lines.

I frequent this Cosmoprof bc it is closest to my residence. They usually do have everything…read moreadvertised in their flyers and seem to be well stocked. However the staff is not very attentive and not very informed on products and specials. In my most recent experience today I arrived at the location at 9:07 am. They open at 8:30 am on Saturdays. When I walked to the door the lights were on but it was locked with a sign that said "be right back, thank you". I waited bc I had no choice, today is prom and I needed to stick up on bobby pins. 25 minutes later the employee arrived back to unlock the door. I am a stylist, my time is important. I arrived at work last bc of this. It was inexcusable. If you are in the retail business you need to have someone at your location to assist customers the hours you state you are open.

I tend to order online from Sephora because it's always a crowd in there. This Sephora is tucked…read moreinside of Kohl's and even has its own entrance. I was greeted by this mighty and spunky personality from Jayda who was working alone. She was full of knowledge, sales and even signed us up for the reward program. She helped me find the product I was looking for and even shared some advice on using the product. She was very sweet. She then rang me up and offered assistance to the young lady looking at perfume who she wasn't aware was my teenage daughter. I loved how she helped me but was still aware of her surroundings and other guest. The store was super clean and fully stocked. If you would like to beat the crowd I would highly recommended the Sephora inside of Kohl's in Shortpump!

I love L'Occitane's shea butter lotions. I grew up buying my mom sets from our local shop for…read morebirthdays and the holidays. This year I wanted to treat my mother-in-law to a set since she told me her hands had been really dry. I never been to this L'Occitane before, but the people who work here are extremely attentive and helpful. I came in knowing I wanted the shea set, but they taught me all about building my own box, the sales, and even introduced me to some new products. This is a great place to buy a holiday gift. I got my MIL four shea products for about $89 and my mom a cute mini travel "ornament" set for $20. I highly recommend their shea hand cream, it's my all time fave.

Love L'Occitane since being given some at a hotel stay years and years ago in Europe…read more I am addicted to their Almond Oil line and was in need of some more bath milk - sign up saying "Be Back in 5" so we walked into another store and then came back. Found what I needed, friendly sales lady, easy in and out! I love their lotions, lip balms and skin oils. High quality and excellent smells. Have been using them for decades at this point and the quality stays the same.