I am the over-protective mother of a blind boston terrier. I worked at a vet throughout college so…read moream pretty critical of vet clinics and customer service to be honest... but this place exceeds expectations. I will tell you why. It started back in 2001 when my family got our first family dog, a shiba inu. We kenneled him a couple times, and annual visits, but I swear to you, the techs and receptionists remembered my dog every time we were there. I remember dropping him off before a vaca and they all ran up and said "kieffer is back!". this dog was not an angel by any means so maybe they were just being nice lol! Kieffer had a brain tumor and had to be put down unexpectedly and the staff was supportive. Fast forward to 2015, I move back from college to U-City and decide to return to Tri-City animal hospital. Well worth the 40 minute drive!! The staff is all dressed appropriately in branded scrubs (my old vet let the receptionists wear casual clothes and I didn't think it looked professional) Our appt was w/ Dr. King. She was soo friendly and knowledgeable. My questions were answered thoroughly. My dog is blind and can sometimes get scared, she was giving him tickles the entire time and he effing loved it. He was diagnosed (again) with mast cell tumor. The first time at his old vet, I got little info, they just removed it and sent me on my way. Here at tri-city, I got a printed hand-out discussing the disease. She explained the prognosis, complications, etc. They scheduled the surgery asap (despite it being non-life threatening). Dropped him off, got the phone call updating me on his status, got more info when I picked him up. They also have email coupons and specials! As well as advertised rebates and discounts. Most vet offices have the frontline rebates and stuff like that, but just don't make it readily available unless you ask. Judging by the level of professionalism at the clinic, I assumed I would be paying off this surgery forever, but honestly it was very reasonably priced. *****5/5 stars. Professional and caring staff, clean and welcoming clinic, reasonably priced, easy/accessible location, exceptional pet care. *****

Everything that could go wrong GOES RIGHT! These people are the best. Usually my daughter and…read moregrandkids take our 90 pound lab to the doc get checked out for us. She is petrified of vets but somehow between being with the kids and the doctor and staff They are very good with her. They also take care of other pets, Not just dogs and cats

I had the pleasure of getting Dr. Dave Nichols. I have a 15 year-old senior pug and he was so kind…read moreand patient with him. He also reassured me of things that my last vet said it was wrong with him and it turns out that he in fact does not have these things wrong. I was able to stop two out of four medications I was giving my dog. I swear it gave my pug energy getting off the two unnecessary medications. Definitely take your loved animals here.!

This place was far from my home. Rush hour traffic didn't help the drive at all. We are new to…read moreSaint Louis and this was the first visit to the vet to get our dog (LC) her allergy medications. I was wondering if we might have to find someone closer to my house on the way there. They changed my mind. This entire group of folks were the nicest people that we have met in the last 45 days here. The place was absolutely clean and welcoming. The care was spot on and we were more than pleased. I would walk in rush hour traffic to do business with Town and Country. If you love your pets as much as I love mine you need to visit these wonderful people !

I've been looking for the right veterinarian for my babies. I have 3 dogs and 2 bearded dragons. I…read morefinally found the perfect place with Fox Chase on Manchester. Very friendly and sincerely cares for your pet and shows it. It is hard to find a vet who services Bearded Dragons and the entire crew here all knew what they were doing with my peanut. I highly recommend going here. I know all my babies have a new doctor for I will bring all my pets here.

Waited for an hour and 45 minutes and ended up walking out. Only saw the tech one time about 45…read moreminutes after arriving to take my dog for an ear swab. After another hour not one person came in to talk to us so we walked out. I understand there are emergencies that happen but say something. We heard the vet going into other rooms of people who came in after us and never saw them. Oh and we had an appointment too. This was the Manchester location.

We took our dog here for what we thought was an emergency. We called and got in in less than 15…read moreminutes. NO WAITING when we arrived. It turned out our dog's paws was only bruised from a collision with our daughter. Both are alright now. But the staff and the vet were very friendly and very caring. They even called a few days later to see how our dog was doing. WOW! we've found our vet and so will you!

We have been taking our pets here for two decades. Dr. Kroft has unfortunately retired, but Dr…read more Whitehead has stepped up and does a wonderful job.

Everyone there was exceptionally kind and caring. My dog got an infection from a dental from my…read morevet. She declined rapidly so I took her to VSS. I had a long wait while Dr. Hannen attended to my dog. Christine, at the front desk, saw me shivering because it was so cold in there and brought me a blanket. When Frances at the front desk saw me still shivering, she put me in a room with a space heater. I was back the next day because her condition was not improving. Again I saw Dr. Hannen who carefully explained what was happening and what needed to be done. Christine greeted me and asked if I wanted a blanket to keep warm. Unfortunately my little senior dog's body was overwhelmed by the infection and I had to make the painful decision to let her go. Everyone there, from Dr. Hannen, to Christine and Frances, showed such kindness and compassion during a difficult time. I will be forever grateful for the care they gave my little girl.

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

They always accommodate me when I need to be seen that day. They are caring and I trust them…read morecompletely.

After trusting Barrett Station Veterinary Clinic and Dr. Wieland with our dog's care for eight…read moreyears, we were deeply disappointed by the complete lack of compassion shown during one of the hardest moments a pet owner can experience. When it came time to say goodbye to our beloved dog, we used Lap of Love based on the clinic's recommendation. Lap of Love notified the clinic of the arrangements, and when I called to confirm they had received the information, the response was simply, "Yeah, we have the info." There was no acknowledgment of our loss, no expression of sympathy, and no mention of our dog. Unfortunately, that same lack of compassion continued when we picked up our dog's ashes. The front desk staff recognized us when we walked in, disappeared to the back, returned with the ashes, handed them to us, and that was it. No condolences. No "I'm sorry for your loss." No card, note, or acknowledgment of the life of a pet who had been a patient there for eight years. We understand that veterinary medicine is a difficult profession and that staff members experience loss regularly. However, a few simple words of kindness can mean everything to grieving pet owners. The complete absence of empathy during this process was shocking and hurtful. What happened was not simply disappointing--it was callous. After eight years of entrusting this clinic with our dog's care, the complete lack of compassion shown to our family during her passing and afterward was unacceptable. We were treated as though our dog's life meant nothing and our grief was an inconvenience. Basic human decency costs nothing, yet no one could even offer a simple acknowledgment of our loss. For a veterinary clinic, where families trust you with beloved members of their household, that level of indifference is inexcusable. The way this situation was handled left us disgusted, heartbroken, and questioning whether anyone there truly cared about the animals they serve. Based on this experience, we cannot recommend this clinic.

My family has been taking all our animals to this vet and unless something happens to the vet…read moreitself, we will not change it. The staff is very friendly and Dr. Irwin is willing and wanting to chat with you as long as you like. If you're looking for a top notch vet in the West County area, I'd check this place out!

We have been bringing our dogs here for several years. The check in employees are friendly and very…read morecompetent. The vets are knowledgeable and always really listen attentively. What I love about them is they never throw out a bunch of pricey items, they start with something easier and then move on.

We couldn't be happier with the care our dog Hank has received here. From day one, the entire team…read morehas been outstanding. The receptionists are genuinely friendly and welcoming, and the doctors are relatable, approachable, and easy to talk to--never rushed, never dismissive. Dr. Nagle has performed four surgical procedures for Hank, all with excellent outcomes. We've always felt confident in the recommendations and the quality of care. What we especially appreciate is that they don't nickel and dime you--their focus is clearly on what's best for the dog, not on upselling unnecessary services. They also helped us identify the right diet to help Hank safely lose weight, which made a real difference in his health and energy. Overall, this is a practice with skill, integrity, and great personality. We trust them completely with Hank and highly recommend them to anyone looking for a veterinarian who truly cares.

Have brought all of our dogs here for 20+ years. Always treated with respect and Lots of LOVE and…read morecompassion. Highly recommend, would never Trust anyone else.

20+ Years as a client, Can't say enough how Great they are! Happened to see the crazy review from…read moreAnn C. and can't say how wrong she is. First, Dr. Steinberg is the vets name and he was trained in Germany. I moved to West County from Ohio over 20 years ago, and was referred to Dr. Steinberg from another Bearded Collie owner. He is a wonderful vet and a nice person. His staff has always been very courteous and professional, and have treated my dogs with absolute kindness. Dr. Bender is equally competent and thorough, and it truly says a lot when I tell you I feel just as comfortable with either Doctor. Bearded Collies are not a common breed and have some particular sensitivities to some medicines. Dr. Steinberg has always been aware of these potential problems without my mentioning it, which just adds to my comfort level. I know a lot about Doctors- my father is a prominent Pediatrician in Ohio, with a 6 doctor practice, and I worked over 10 years in that office during summer breaks. I find many similarities in the qualities between vets and pediatricians- neither of them have patients that can communicate their problems! My father is a very straight-forward and common sense kind of doc, and I know if he were a vet he would be very similar to Dr. Steinberg! I used to be surprised at getting a follow up call to see how my sick dog was doing, but this is standard operating procedure for West County Animal Clinic. This always gives me an opportunity to ask any small questions that may have come up during the recovery process. Some vets are more interested in making money, than they are in helping their patients, and I have never felt either of the vets here were padding the bottom line. The focus has ALWAYS been on what is the highest quality of care that can be provided to help my dog. One of the best examples was with my first Beardie, who at 8 yrs old developed an abcess in his prostate. Dr. Steinberg suggested I take my dog to Mizzou's Animal Hospital in Columbia, MO. I asked if he couldn't do the surgery in his office, to which he responded he felt it was in the dogs best interest to bring him to Mizzou. I did take my dog, Howie, to Mizzou and they really saved him. He died twice in the ICU and had to receive blood transfusions, clotting factor, and be revived twice. When it was all done, the Mizzou vet told me I was VERY lucky- most vets try to do this surgery themselves and then the dogs end up in Mizzou anyway, and by that time they are too weak to survive the ordeal. I personally credit Howie's living another 5-1/2 years to Dr. Steinberg's expert advice. If you want the best straight-forward medical care for your pets, this is the place to go!

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Caring staff. Quick appointments. Discounts for annual vaccinations. Preventative medicines…read more It's everything you need to make sure your fur baby is healthy and cared for, without having to sell a kidney. Highly recommend them.

Took my dog for his Proheart 12 month heartworm protection and had the best experience. The vet…read moretech and the veterinary were so kind to my dog. They took the time to let him get to know them before they gave him the shot and made sure he was comfortable when they gave it .