I am the over-protective mother of a blind boston terrier. I worked at a vet throughout college so…read moream pretty critical of vet clinics and customer service to be honest... but this place exceeds expectations. I will tell you why. It started back in 2001 when my family got our first family dog, a shiba inu. We kenneled him a couple times, and annual visits, but I swear to you, the techs and receptionists remembered my dog every time we were there. I remember dropping him off before a vaca and they all ran up and said "kieffer is back!". this dog was not an angel by any means so maybe they were just being nice lol! Kieffer had a brain tumor and had to be put down unexpectedly and the staff was supportive. Fast forward to 2015, I move back from college to U-City and decide to return to Tri-City animal hospital. Well worth the 40 minute drive!! The staff is all dressed appropriately in branded scrubs (my old vet let the receptionists wear casual clothes and I didn't think it looked professional) Our appt was w/ Dr. King. She was soo friendly and knowledgeable. My questions were answered thoroughly. My dog is blind and can sometimes get scared, she was giving him tickles the entire time and he effing loved it. He was diagnosed (again) with mast cell tumor. The first time at his old vet, I got little info, they just removed it and sent me on my way. Here at tri-city, I got a printed hand-out discussing the disease. She explained the prognosis, complications, etc. They scheduled the surgery asap (despite it being non-life threatening). Dropped him off, got the phone call updating me on his status, got more info when I picked him up. They also have email coupons and specials! As well as advertised rebates and discounts. Most vet offices have the frontline rebates and stuff like that, but just don't make it readily available unless you ask. Judging by the level of professionalism at the clinic, I assumed I would be paying off this surgery forever, but honestly it was very reasonably priced. *****5/5 stars. Professional and caring staff, clean and welcoming clinic, reasonably priced, easy/accessible location, exceptional pet care. *****

Everything that could go wrong GOES RIGHT! These people are the best. Usually my daughter and…read moregrandkids take our 90 pound lab to the doc get checked out for us. She is petrified of vets but somehow between being with the kids and the doctor and staff They are very good with her. They also take care of other pets, Not just dogs and cats

I had the pleasure of getting Dr. Dave Nichols. I have a 15 year-old senior pug and he was so kind…read moreand patient with him. He also reassured me of things that my last vet said it was wrong with him and it turns out that he in fact does not have these things wrong. I was able to stop two out of four medications I was giving my dog. I swear it gave my pug energy getting off the two unnecessary medications. Definitely take your loved animals here.!

This place was far from my home. Rush hour traffic didn't help the drive at all. We are new to…read moreSaint Louis and this was the first visit to the vet to get our dog (LC) her allergy medications. I was wondering if we might have to find someone closer to my house on the way there. They changed my mind. This entire group of folks were the nicest people that we have met in the last 45 days here. The place was absolutely clean and welcoming. The care was spot on and we were more than pleased. I would walk in rush hour traffic to do business with Town and Country. If you love your pets as much as I love mine you need to visit these wonderful people !

Me and my partner brought our cat in on 08/26 because we believed he was sick. They took ONE X-Ray…read more(no ultrasound at all...) and told us that they found a blockage and that he needed surgery ASAP. They were extremely insistent that we could not wait and that it was to be done immediately, they gave us a quote that was extremely outrageous originally about 5000 it did come down in price but that was just for the surgery and possibly an overnight, i have never been somewhere so unreasonably expensive. The price mainly came down imo because they could not increase my CareCredit limit. We looked at the scan ourselves and saw nothing. The part that they said was his "blockage" was his liver. We were pretty upset because we weren't even given anytime to TRY and find another clinic. We felt so pressured and overwhelmed by the doctor. We let them know we wanted to talk more in depth about everything when we would come to pick him up. They put us in a room and left us for an hour before we saw anyone. The vet tech that came in tried to collect payment but i was adamant from when i came in that i would not be paying until i saw my cat and spoke to the doctor. The vet tech was extremely rude and unprofessional. She also did not seem to know what she was talking about either, which really alarmed me because she told me that he was fine and the doctor had put in staples. We finally got to speak to the doctor. They said the incision was minor, that the tech was wrong, that he was stitched, and that they found nothing. The incision was 6 inches long and covered about 75% of his tummy. We said we would not be paying today and that they can just bill us because it was completely ridiculous that we were told he needed this surgery that there was something in there and then to be told he was cut open for no reason? They said due to policy they cannot bill us and when we asked what the alternative was, they said they would take us to court. Which utterly ridiculous they take a deposit of 50%, but they said it from being burned many times but that's likely due to how they conduct business. If you're taking a deposit, why can't you bill us? When they discharged him, they only gave anti-nausea medication and no anti-biotics, which was unusual. Due to the stress from this whole surgery our cat went into cardiac arrest 4 days later. His lungs filled with fluid. He died. We took him elsewhere obviously, and they did everything they could to save him and gave him such great care in his final moments, care he should have received when we brought him here to this place. Their unnecessary surgery killed my cat. And the cherry on top? They never gave us his collar back. This place is greedy. They price gouge their clients and use your distress against you. It is extremely obvious that they do not actually care about the animals.

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

We took our dog here for what we thought was an emergency. We called and got in in less than 15…read moreminutes. NO WAITING when we arrived. It turned out our dog's paws was only bruised from a collision with our daughter. Both are alright now. But the staff and the vet were very friendly and very caring. They even called a few days later to see how our dog was doing. WOW! we've found our vet and so will you!

We have been taking our pets here for two decades. Dr. Kroft has unfortunately retired, but Dr…read more Whitehead has stepped up and does a wonderful job.

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

My dog had a mass in her stomach. I took her to her primary care vet and he gave us an emergency…read morereferral to VSS. I called to make an appointment, left a voicemail and filled out an online account. No response. I told my vet I hadn't gotten a response, so they called and said it was an emergency referral. We were then put on a waitlist. A few weeks later, they had an opening, which we eagerly booked. We went, and they concurred with my vet's insight to run more tests, but stated they didn't have time that day to do the tests and told us to come back a few days later. They emphasized that we needed to come in early in the morning so they would have time to actually run tests on her. We booked the first appointment opening they had for us and came on time. My dog's mass ruptured the very next day, a few days before her second appointment with VSS, weeks after we received the emergency referral from her primary care vet. She passed away before we could even get the tests done. This was an emergency referral and we were pushed around and dismissed. This was not treated like an emergency by VSS. We left a voicemail telling VSS what happened so we wouldn't be charged for missing an appointment (sent to voicemail again) and they didn't even have the decency to call us back. I am obviously heartbroken about the loss of my girl, but to see the lack of care, urgency, and empathy by this facility was so disheartening. She died back in March, and I was hesitant to say anything, but I think others should know our experience here. I will never trust my animals here in the future

After trusting Barrett Station Veterinary Clinic and Dr. Wieland with our dog's care for eight…read moreyears, we were deeply disappointed by the complete lack of compassion shown during one of the hardest moments a pet owner can experience. When it came time to say goodbye to our beloved dog, we used Lap of Love based on the clinic's recommendation. Lap of Love notified the clinic of the arrangements, and when I called to confirm they had received the information, the response was simply, "Yeah, we have the info." There was no acknowledgment of our loss, no expression of sympathy, and no mention of our dog. Unfortunately, that same lack of compassion continued when we picked up our dog's ashes. The front desk staff recognized us when we walked in, disappeared to the back, returned with the ashes, handed them to us, and that was it. No condolences. No "I'm sorry for your loss." No card, note, or acknowledgment of the life of a pet who had been a patient there for eight years. We understand that veterinary medicine is a difficult profession and that staff members experience loss regularly. However, a few simple words of kindness can mean everything to grieving pet owners. The complete absence of empathy during this process was shocking and hurtful. What happened was not simply disappointing--it was callous. After eight years of entrusting this clinic with our dog's care, the complete lack of compassion shown to our family during her passing and afterward was unacceptable. We were treated as though our dog's life meant nothing and our grief was an inconvenience. Basic human decency costs nothing, yet no one could even offer a simple acknowledgment of our loss. For a veterinary clinic, where families trust you with beloved members of their household, that level of indifference is inexcusable. The way this situation was handled left us disgusted, heartbroken, and questioning whether anyone there truly cared about the animals they serve. Based on this experience, we cannot recommend this clinic.

They always accommodate me when I need to be seen that day. They are caring and I trust them…read morecompletely.

We have been bringing our dogs here for several years. The check in employees are friendly and very…read morecompetent. The vets are knowledgeable and always really listen attentively. What I love about them is they never throw out a bunch of pricey items, they start with something easier and then move on.

We have been taking our two dogs to Sulphur Springs Vet Clinic the past couple years. The clinic…read moreitself is not fancy - which is not important in a vet clinic. Getting an appointment is easy. The front end staff is fine but not as interested or enthusiastic as the majority of similar staff we have encountered in other vet clinics. Getting in on the assigned appointment time is no problem. Our last appointment was for both of our dogs and we saw Dr. Stuart who is lovely. She is the reason this is a three star review as opposed to two stars. The reason we are not enthusiastic about SSVC is the following: The time it took at our last appointment was excessive - two hours for relatively outine exams. After the vet was done I stood at the front desk for more than 25 minutes waiting for a few simple prescriptions. During this time nobody came to the front and apologized for the duration of the visit or the insane wait to get the prescritions and pay the bill - which was $351.00. The bill itself was breath-taking but did not factor in on this review. In the past 25 years we have had 4 miniture schnauzers and 1 yorkshire terrier. We have lived in STL for all but 2 of those years and used 3 vet clinics in STL and one when we lived out of state. The time issues at SSVC are extrodinary as are the front end issues compared to all our other experiences. Would we recommend SSVC? Given our experience as lifelong (more than 110 years between my wife and I) dog owners we would not recommend the clinic though we really liked Dr. Stuart. It is our belief you can find better service and qualified care elsewhere.

We couldn't be happier with the care our dog Hank has received here. From day one, the entire team…read morehas been outstanding. The receptionists are genuinely friendly and welcoming, and the doctors are relatable, approachable, and easy to talk to--never rushed, never dismissive. Dr. Nagle has performed four surgical procedures for Hank, all with excellent outcomes. We've always felt confident in the recommendations and the quality of care. What we especially appreciate is that they don't nickel and dime you--their focus is clearly on what's best for the dog, not on upselling unnecessary services. They also helped us identify the right diet to help Hank safely lose weight, which made a real difference in his health and energy. Overall, this is a practice with skill, integrity, and great personality. We trust them completely with Hank and highly recommend them to anyone looking for a veterinarian who truly cares.

Have brought all of our dogs here for 20+ years. Always treated with respect and Lots of LOVE and…read morecompassion. Highly recommend, would never Trust anyone else.

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Women here make both my dogs and me feel like part of the family when I am there. It feels like…read morethey love being there and they understand the service they provide. I appreciate their conservative approach to care while still providing all that my dogs' needs.

Took my dog for his Proheart 12 month heartworm protection and had the best experience. The vet…read moretech and the veterinary were so kind to my dog. They took the time to let him get to know them before they gave him the shot and made sure he was comfortable when they gave it .

Over priced for rabies vaccination. The extra fees are not stated and cost more than the advertised…read moreprice. Very rude and ignorant staff. The vet and assistant actually disparaged my vet. Awful experience. This place is a scam.