I've dealt with Tom and Hunter for well over a decade and this is always the FIRST place I call…read morewhen looking for parts. I could have died laughing when I read that guy or girl whatever it was complaining about masks. ASAP is an "Outdoor Salvage Yard". I also know from personal experience that these guys are polite and know where almost every car, truck, SUV or van is in their yard and will direct you to that area. THIS IS A SALVAGE YARD, NOT WALMART. There are also PRIORITIES and to send a trained mechanic to look for an ashtray is NOT very good business. Sending a a person with an attitude to find their own part IS. There are trade-offs when buying used auto-parts and if you DO want to save hundreds if not thousands of dollars versus buying from the Manufacturer, you should learn be nice.

Horrible experience. No masks worn by any of the staff. Unwelcoming and unprofessional. We called…read moreprior to coming to find out if they had what we needed, they said yes. On the phone they offered that they would remove the car parts for us, but when we got there we were told to essentially just go look for the car ourselves in the giant yard in the heat. No help whatsoever to guide us to the parts we needed. When we asked for help they told us to go find someone else and then that person would send us to someone else. Overall horrible customer service, unsafe, and unorganized. Would not recommend.

I cannot say enough good things about my experience with Lexus of Orlando, especially Service…read moreManager James Allen. I brought in my Lexus NX because one of the seatbelts had completely snapped and another was beginning to rip apart. It's possible the wear came from the tension of having two car seats installed over the years. My Lexus is approaching 10 years old and is clearly outside of its warranty, so I didn't walk into the dealership expecting them to simply replace everything for free. I really just wanted to know what could be done, especially because I believe something as important as a seatbelt should last longer than 10 years. From the moment James Allen became involved, he took the situation incredibly seriously. His first concern wasn't the warranty or who was going to pay for the repair--it was the safety of my family. He refused to let me drive away in the vehicle with compromised seatbelts and immediately put me into a loaner so my family would be safe. What impressed me most was what happened next. Since the vehicle was technically out of warranty and the seatbelts were no longer covered, James could have easily said, "Unfortunately, there's nothing we can do." Instead, he went above and beyond. He helped me get in contact with Lexus corporate to see if there was anything they could do to assist. Lexus corporate came back and essentially said, "We value you as a Lexus customer, and we want to take care of you." They agreed to cover the replacement seatbelts AND the labor in full. That is customer service. Anyone can take care of a customer when something is under warranty. What shows the character of a company is how they treat you when they technically don't have to do anything--and Lexus stepped up. This experience reminded me why I bought a Lexus in the first place. Lexus of Orlando took my family's safety seriously, James Allen went above and beyond to advocate for me, and Lexus stood behind their product even as my vehicle approaches its 10th birthday. I highly recommend Lexus, and specifically Lexus of Orlando. You can trust that this team genuinely cares about its customers. As my NX gets closer to its 10-year birthday, I know the time is coming to trade it in for something new. After this experience, there's no question where I'll be going. I'll definitely be back at Lexus of Orlando. This is what you get when you buy a Lexus.

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

I walked in and was greeted immediately by helpful staff. I had a list of specific items I…read moreneeded. The staff asked all the right questions to ensure we selected the right parts. He gave me very helpful advice that allowed me to make quick decisions. He even offered to preassemble a hose assembly I'm making for my intake. Will be back often for all my engine builds.

Great guys...cool shop...I wish we had a shop like that up here...or maybe I need to move!read more

Amazing!! More than the name- they don't just talk the talk- they walk the walk!! They are indeed…read moreVery Honest!! These folks are amazing and in a world where it is hard to find good reliable honest folks- these folks are leading the way!! I know where I am taking all my vehicles to going forward!!! And that is always the hardest thing to find!!

Good and honest and upfront with pricing. Still a little bit expensive but it's better than a lot…read moreof places I've paid more. If I was staying in the area, they would be on my short list to go to.

Warning: In my opinion, my experience involved deceptive business practices…read more I called Dynasty Automotive before my appointment and specifically asked two questions: how much the A/C diagnostic would cost and how they would determine what was wrong with my vehicle. I was told the diagnostic would cost about $120 and that they would use a diagnostic tool to identify the problem. After waiting about an hour, I was told they could not diagnose the issue unless I first authorized a $471 A/C recharge, and that I should just let the Freon leak out to see if there was a leak. I was effectively left with two choices: pay about $120 for a "diagnostic" that would provide no diagnosis, or pay $471 for a Freon recharge without knowing whether it would fix the problem, just to continue the diagnosis. Feeling backed into a corner, I approved the recharge. Only after the recharge was completed was I told the evaporator was leaking and given a repair estimate of over $4,100. Later, I was told the dryer listed on the estimate was only a recommendation. What concerned me most were the inconsistent explanations. During my visit, I was told the leak had been identified using water from a water bottle. Later, I was told the recharge was necessary to identify the leak. Those two explanations cannot both be true. I requested a partial refund because I believe the need for a $471 recharge should have been disclosed when I specifically asked how the diagnostic would be performed. My request was denied.

I recently took my bike here. The team is professional, knowledgeable, without any unnecessary…read moreupsells. Great prices for the level of expertise. If you're in the Orlando area and need honest, reliable auto service, I highly recommend Dynasty Auto.

As a military retiree, I am familiar with do-it-yourself auto shops, and how they operate. This DIY…read moreshop is no different from those in the military, as it provides its customers with the tools necessary to perform every repair you can think of, and staff at one's disposal to answer any repair related question that may arise. For instance, I was replacing the brake pads on my corvette, and the owner provided me with a few pointers on how to do the job more efficient. Also, as I was making my repairs, the owner was working on additional repairs to my corvette, that was above my skill set (i.e., Flush the brake lines, and flush the radiator to meet manufacture standards). As mentioned above, this particular shop functions as a Do it yourself shop, as well as regular auto shop, whereby one can drop off one auto for regular repairs and maintenance. In a world of shady businesses, this one is truly a gem in the rough, as he's HONEST and TRUSTWORTHY. In conclusion, I usually do not trust many people with my Corvette ZHZ, as I have had many bad experiences with mechanics in the past, but I trust Mr. Verdejo to work on my corvette without hesitation, as he has earned my trust and respect.

This monkey is the worst auto repair shop I've been to i took it there to fix my muffler it had a…read morehole he change the pipe never connect the 2 pieces I took it back told him it makes too much noice and he said it must be another hole somewhere else he never checked 2 months later I make a u turn and the pipe came off from where it was sitting I take it to another mechanic and he puts a couple of clams and no more noise and I had to pay another 100 dollars to fix it what he did was not to canect the the muffler how can you give the car back like that besides all this he overcharge don't go there is like THE BLINE LEADING THE THE BLINE

This is hubcap daddy's shop address 110 O'Brien rd…read moreFern park 32730 hubcap daddy has taken care of me several times over the years. He's the only one I call when I need help. He's honest, quick and fair. Anytime I need his help I'm stressed out but he always makes me laugh and gets me back on the road quickly.

I had such a great experience at Hubcap Daddy! I stopped in to get my tires checked to see if I…read moreneeded just two for the front and right away I could tell I was in good hands. There was no pressure, no scare tactics--just honest helpful advice. He walked me through my options, explained everything clearly, and gave me different price points to fit my budget. In the end, I decided to go ahead and replace all four tires since they all needed it and it made the most sense for me. I really appreciated the transparency, kindness, and how relaxed the whole experience was. It's not every day you leave an auto shop with a smile on your face! He ordered them right then and will be getting them in the same day. Talk about service! I'll absolutely be back... in another 75,000 miles or so! Highly recommend Hubcap Daddy to anyone looking for trustworthy service and great customer care.

Took my 2022 Subaru Forester in for a 30K mile service after making an appointment online…read more The Service Tech checking me in was friendly and gave me a very accurate time for completion of all the work. There was a price discrepancy between the $379 I had booked and the $479 they had listed for the full service on their documentation in store, but he honored my online appointment amount and I got a car wash wish I hadn't been offered as complimentary at any previous Subaru dealership. A pleasant service center experience all in all.

I really enjoy their new facility. It's beautiful and clean. I come here for my car maintenance…read more Staff is always welcoming and very polite. I prefer to make an appointment. I am in and out promptly when I am here for my maintenance. This is the second vehicle I own from this dealership. I will never go back to another brand or service location.