Extremely disappointed in the employee interaction i received. I tried to return an unopened item…read moreand he determined that the weight of it felt off compared to the others that I was lying and used it. Did not receive a refund and overall accused of lying about my return. Very disappointed with how it was handled. For the future it should be a verbal notice that that item is nonrefundable whether you use it or not rather then based on what the worker thinks.

While on my way to lowe's yesterday I swung thru here which was next door. Had about two or three…read morecustomers in like and about the same amount of employees. I grabbed a couple of items and proceeded to the check out. The cashier was cool and also tried to sell me a couple of things but I was like -nah-.....he ended up checking me out in a jiffy and gave me my military discount also. Nice

They are ALWAYS short staffed. I'm disabled and I need assistance installing headlamp bulbs.Yeah…read moreright good luck with that So after waiting 2 hours I gave up and left. I'll try another parts store. How bout 1 star

Maegan picked the call even though i speak Asian…read more Indian Thick Accent ...i am here from May 16th 1996- old man in this country, but i do not live in Orlando as of now...i had an family emergency and had come by... Maegan -hopefully i am spelling her name correct- she is pretty quick, sharp, very customer oriented to strangers and has a great helpful tendency... She put me on to Alex- who comes out, has a great ability to find solutions, resolve, provide different types of input/values and cares for customers...He can speak different languages like Spanish and English which is key in today's world at least in Florida and California if not anywhere- just kidding. he was real nice....highly helpful...he has the ability to ask any of his colleagues also without hesitation -that's true solution oriented, caring for customers.

Today was our second battery related visit to this location, and both times were just phenomenal…read more The first visit was for my husband's car. He had a battery from Auto Zone that was still under warranty. They tested it and determined that it did indeed need to be replaced, and replaced it at no charge with no question! We went today for the battery in my car, which had been replaced by the dealer last year. The Auto Zone rep tested it and said the battery was ok; he then noticed that the connectors for the alternator were extremely loose. He tightened those, tested everything again, and sent us on our way at no charge (and wouldn't even accept a tip!). We greatly appreciate their honesty and great service!

The employee here taught me something interesting. I had gone to a closer Autozone after my car…read morebattery was supposedly checked at Firestone and it was showing wear after less than two years. Went to a closer Autozone who did not have the battery. Once here the lady checked and verified that #1 the battery I had was only good for a year but also #2 when Firestone did the check the used the wrong guage,, reading my battery at 525 when they were supposed to use 425 so that is why it was showing wrong. She checked my battery twice and assured me it was still fine and then showed me the slightly pricier but better for my car battery to get for the future. You learn something new all the time. Sadly I do not remember the young lady's name but she had glasses and knew her work.

Car Battery Replacement Review:…read more Floridians know a car battery can stop working whenever it chooses. Many times, no warning signals are given. Recently, my car gave me a couple of subtle signs, and after the second one, I quickly proceeded to stop in to this location on a Saturday morning. Fortunately for me, Wandy (not a typo) assisted me, from the initial "how can I help you?" to the "have a great day." The whole process went smoothly. Wandy looked up the battery options for my car, along with the pricing. Since the replacement was in stock, Wandy completed the switch in a short amount of time during which we chatted amicably. Wandy was both professional and kind. My car started right away, and since then, I've not experienced any problems. I've shopped here in the past, both to pick up online orders and to find miscellaneous items in-store. By far, Wandy's service has been the best experience so far.

Customer Service by Joey:…read more Joey provides excellent service. The stopper on my brake pedal for the brake lights broke. I showed the broken part to Joey. He immediately identified the part, found it for me, and after I paid for it, he put the part on for me. What excellent customer care!! Thank you Joey.

I'm not sure what happened as I thought that I had previously reviewed Everything Automotive. In…read moreany case, I had another car into the shop earlier this week (we've taken our cars only to EAR for the past 3 years) for a simple oil change, rotation and front breaks. As always the staff was courteous and attentive. They carefully track any/all work done on our cars and make the information available. Jimmie never hesitates to give me a call with any questions and is prepared to answer related to cost, alternative repairs and life expectancy of the existing parts and/or a new "fix." I'm happy to have found the place a few years ago and have recommended them to friends and neighbors consistently. Give them a try and get to know Jimmie and Joanna.

I came here wanting to get a quote on how much getting my car A/C and passenger rear view window…read morefixed would cost. The owner told me a simple dye test should do the trick to check the A/C. Hours after dropping my car off to do this test, they call me with an appalling list of things needed to be fixed in my car to the tune of over $3,500. One of which was leaking coolant, which I had fixed less than a year ago elsewhere. I went to my last mechanic to use the warranty from this repair. However, he was able to physically show me that there was no leak. I went to check everything else on this list of repairs Everything Automotive claimed I needed, and only 2 of the 5 repairs were actually true. I agreed to get my mirror changed at Everything Automotive and nothing else. But the owner wouldn't take my no for an answer on getting everything they listed repaired, and tried pressuring me to scare me saying my car was a ticking time-bomb. It wasn't. When I came to get my car an hour after the full diagnostics I didn't ask for was finished, the owner said he needed more time to "do what he needed to do still." Slightly concerning since there was nothing we agreed to repair yet, and of course when leaving, my car ran worse than it did when I got there. As a girl alone in Florida as I finish up my education, it's so disappointing to see the lengths people will go to swindle others. The owner states to have helped lots of fellow students from my school which worries me how many other people were suckered into spending money on things they didn't need from here. Do yourself a favor, and find an honest mechanic like Vimar up the block across the street from Full Sail University to help you with all your needs!

Always very friendly and helpful! One of the employees…read moreXZAYVEER helped me with changing my air filter right the way! Thank you.

Why did they get rid of self checkout. Now in sitting here waiting to check out. was way more…read moreefficient when you just needed to go in and get something and do the self check out.

Their sign advertised the sale on wiper blades which made me pull over because I need a new wiper…read moreblades badly. Omar and the other gentleman were very helpful and personable. Omar offered to install the wiper blades and throw away the old ones. I know these are little gestures but that's what customer service is made of.

I was so intimidated to go to an auto parts store. Jose greeted me, gave me exactly what I needed…read morefor my specific car. Then went outside to help me install my windshield wipers so there were no problems. He was so nice and I was literally out of there in ten minutes with everything I needed. 10/10 Thanks Jose

I love the people at O'Reilly Auto Parts on Aloma Avenue. Today I went by there to get my car's…read moredirectional signal fixed. Jose came right out and replaced the bulb in 5 minutes. Didn't even cost me anything because I had a lot a bulb I purchased their previously. Thanks, Jose, for the awesome service!

One would think that being a female, an auto parts store would not excite me in the least. I find…read morethese stores very useful, convenient and necessary. I love looking around at all the different products these stores offer. I have used auto parts stores for many years. The employees are very knowledgeable, friendly and helpful. Please support your local auto parts store. Oh, by the way, one of the things they offer (for free) is installing a new car battery! They also do battery testing, read the codes on your check engine light for basic issues, check your alternator and starter, install new wiper blades and they have a Loan-A-Tool program. It's beginner-friendly and has a wide selection of automotive parts and guides to help first-timers. WOW!

I bought an oil filter for my car here 2 weeks ago, the young man at the register was very nice but…read moreit turned out he gave me the wrong filter. I didn't realize this until i got around to changing my 2 weeks later. I brought the filter back, there were 2 employees behind the counter, one was helping another customer, the second was a different young man who was looking at his phone and did not acknowledge me. The first employee noticed me and had to ask the young man to help me. The young man wore a name tag, "customer satisfaction specialist", which will become very ironic later. I explained to him that I needed to exchange the filter, as they gave me the wrong one last time. No apology. I did not have my receipt, but the filter was in its original box, with the shrink wrap still on the filter, and I had the cc I used to purchase it. He proceeded to tell me he could not find the sale and asked (3 times) if I was sure this was the right store. Then he asked to see my license and scanned it, he said a "no return" flag popped up and asked if I buy and return a lot of auto parts. I told him it was the first time ever, and reminded him I have the cc used (at this location) and that I would not be here, had I not been given the wrong part last time. I had to explain the story to him 3 different times and got the sense he was not listening. He still could not find the sale, but told me the correct part was $2 (yes 2 dollars) more. I asked if my inconvenience at having to come back, due to an error by the store, counted for anything. He just said nope...and then just kinda stood there like he's waiting for me to go away. Finally, he asked the other employee for help, his recap of the situation was that it looks like this was not bought here and the correct part costs more. I had to tell the 2nd employee what actually happened, for the 4th time now. The other employee went to find the right part while Mr. Customer Satisfaction kept looking at his phone. At that point I was visibly frustrated, not what i wanted to be doing on a Sunday AND Father's day. The other employee returned with the correct part and Mr. Customer Service decides to use his words again and say that I owe $2 more. The other employee hands me the part and says, "sorry, we will work this out internally". Mr. Customer Satisfaction goes back to his phone, no apology, no acknowledgement that he has no idea what he's doing and that he's basically getting paid to look at his phone. I live near this store and have always had a decent experience there but after this I will never return.

I stopped by this Pep Boys today just have the air pressured checked in my tires. I thought while I…read morewas there I'd make an appointment for another day to get my tires rotated. Well....they are amazing. I no sooner had I told the manager Bryant what I wanted, and he asked if I wanted it done right then and there! Shocker.......what car repair company does that? And, in case you didn't know, if you buy your tires there, you can have your tires rotated any time at no charge. I highly recommend this store.

I gave it 1 star because not only they quoted me "with" an extended warranty, even though I never…read moreasked for it, then once there the Mgr Nathan Bogema only wanted to give me 5% discount for something that was 10% off! Additionally, my car was a mess with everything taken out & thrown out in the back seat and floor out of my glove compartment, including my car registration with black marks from his dirty hands, my phone cables in another location was also thrown over the back seat AND my dashboard is all scratched off which lowers the value of my vehicle! This is so upsetting and unacceptable! I DO NOT recommend this shop! My family and I have been going there for a few years but this is a new Mgr now. What a disappointment!!