Needed my battery checked out...they checked it...needed one...they replaced it for me...great…read morecustomer service! No attitude service very friendly!

Best NAPA staff ever! Sometimes it can be intimidating to be a female in an auto parts store, but…read morethis location treated me professionally and with respect. I'd drive across town to ship here again.

I purchased a new 2019 F150 from Bartow Ford a couple of years ago and have found the service…read moredepartment to be exceptional. About a month ago I went to Bartow Ford, for a scheduled service, and an Issue with my dealer installed deck lid. I talked with Melinda Duncan, in the truck accessories department about an issue with my deck lid. She informed me the lid was covered under warranty and she inspected it and ordered a new one, no questions asked. She kept me informed though-out the warranty process. I had the new cover installed this morning (7-26-22). Melinda made sure everything went wonderfully. The new cover looks great. If you are looking for accessories for your Ford truck, I would highly recommend Bartow Ford and be sure to ask for Melinda. Customer service is a high priority with her for sure. Thanks Melinda!

Had a deal worked out on a used bronco with Brandi and was still finalizing everything, just to…read morefind out they sold it to someone else out from underneath me. It's either bad business there or maybe just incompetence. Either way, it doesn't seem like the owner cares as long as they make a sale. I would try a different dealer for sure..! Research the reviews and you'll realize the dealership really went down hill...

I am absolutely raving about my experience at Kelley Buick GMC. I was literally on my way to…read moreanother GMC dealer to purchase a Yukon when I drove past this dealership and decided to stop and check their inventory and I'm so glad I did. They had exactly what I was looking for. My sales professional, George, treated me like royalty. I buy a lot of cars, but I have never worked with anyone like him. He truly went to bat for me, got me an incredible price, a fair trade, and had me on the road in under an hour. I can't thank him and Russell enough for their outstanding customer service. I was honestly blown away by the whole experience because Kelley Buick GMC accomplished more in one hour before closing than the other dealership did in five days. I am now loving my 2026 GMC Yukon AT4, and I couldn't be happier. Don't waste your time going anywhere else, you're already where you need to be.

As another person put it in the best way they are "Hateful", nasty and liars. Do not attempt to buy…read morefrom this place because they are scum of the earth. They changed all the terms we had agreed to over the phone. They acted the entire time with such superiority it sickens you. I'm surprised they make any sales. Disgusting place to do business with. Save yourself the time of dealing with these people. Respect towards others is not something they practice at this dealership.

Bought used engine at a price lower than the competition. Engine was installed no problem and runs…read moregreat.

This company is running a Scam all across the USA. Sent a bad engine and will not give me a refund…read more I shipped it back and they kept all my money and the engine. DO NOT BUY from them. They will steal your money.

I purchased an engine from A1A in November 2019. My car is still not up and running. We installed…read morethe engine ourselves, never opening the actual engine because it would void my 90 day warranty. We deleted the EGR and the PCV line that burns old oil in the intake (nothing that would prevent my car from starting). I towed my car to a mechanic friend who assured me everything was hooked up properly and said it's a timing issue. I had my car towed to them Monday December 30th, and they told me they got codes for my EGR (which we will get because it's been deleted) as well as misfires on cylinders 2 and 3 coils. When asked if I could come up and and remove the intake and swap the coils, I was told I don't have to remove the intake (I'm a girl, I'm sure they think I know nothing about cars or engines) to swap the coils. When I got there they refused to give me my key because I had a "bill to settle." Not once in the 4 times I talked to them in less than 24 hours was I told that I would be charged for anything. Mike assured me that they had checked the timing (which was impossible in the amount of time they were actually "working" on my car. Mike told me if I got a wrecker to tow it away, he wouldn't charge me. So I did. Yesterday January 6th, I had my car towed to another mechanic to get a third opinion. He knew immediately upon startup that my car is out of time and was able to verify by taking the oil cap off and could physically see the chain slapping because it is loose. I called A1A this morning to tell them what I had learned. I was informed that I would have to pay to have the work done because Jay "doesn't think it's the timing." And that it may be bad wires or a bad ECM. They refuse to check the problem that SHOULD BE covered by warranty because we did a "butcher job" putting the engine in which is a complete lie. All because we deleted the EGR and PCV they won't do their jobs. So now I am paying a mechanic who actually knows what they are doing to fix the timing. AVOID THIS PLACE AT ALL COSTS! They are 100% a rip off and have poor business practices and treat customers like garbage.

From the owner: Auto Parts Sales BY Appointment ONLY 863-646-5785read more

We've bought 5 cars from them. We purchased a brand new 2023 Jeep Wagoneer on 8/14/23 and we've had…read morenothing but issues with it. Every time we take it in it's a bandaid fix until the next time. The most recent being this past week. My Wagoneer started shutting off while driving. They say it's only the battery and replaced both batteries. Yet this is the 3rd set of batteries in 3 years. One person claims that it's bc we live in FL and the heat is bad on the batteries, yet I've never experienced this before as a Florida native, and the other flat out said it's a known issue but yours doesn't have that. Roy was extremely rude and condescending when he talked with me, I'm guessing bc I'm a female and then got defensive when my husband called back. He told me WHEN it happens again then bring it back and we will run a full diagnostic on it...he refused to now and when my husband asked to speak to Arsenio the service manager he either never passed on the message or he didn't call either. Roy didn't look up our service record and claimed that the car has never been serviced there nor did we buy it there and basically called me a liar until I asked to speak with someone else. Then miraculously he found it. We used to love Thunder, but they've proven it's no longer about the customer, especially the loyal customers so we will never use them again. Think twice before going to a dealership that a) refuses to get to the root cause of the problem and b) treats it's customers horribly like they're an inconvenience

I bought a used "broken" truck, and the dealership went beyond measure to hide this with masking…read moreissues and not sharing that information to close the deal. Be cautious of any AS-IS deal here. It might be a mechanic special without being told it's a mechanic special. Don't let them tell you it's an AS-IS because it's just a used work truck, not because there's a major flaw to it. This business is dirty and will take great lengths to hurt people. They don't care, and don't take responsibility either. P.s. if they tell you they will fix the problem, know this review is for you. They won't.

Fantastic customer service. I went in to purchase windshield wipers yesterday. I had been to…read moreWalmart and saw a bunch of adapters in the packages and realized I might have trouble installing them myself, so I went to Advanced and asked if I could pay them to install them. They told me there was no charge. The wiper guide book at Walmart also informed me that the rear blade for my Enclave was factory installed and there was no replacement for it. Andy and Dylan at Advance found and installed the rear wiper blade. They saved me time and aggravation and installation at a dealership, and showed me how to do it myself. Thanks so much.

I want to be clear that the 4 stars are strictly for the District Manager of this store and not the…read morecustomer service I received at location. They get one star. My mother gave me a Jeep with the Gold Auto Craft 3 year warranty. She purchased this in 2016. Well, of course my battery is drained somehow so I take it to trade in. After a good 10 mins of waiting for a guy to come in(I didn't have an issue with waiting) his coworker asks him , 'you know is this sticker the day warranty starts?'..which reads 11/2015. He's like no that's when the battery is made. In my head I'm like well either way it's within the warranty period if it actually was made less than 3 yrs ago, anyway he goes to ask me about registration!?! Now I'm confused. So I answer his questions and he dismisses my warranty and refuses to give me a new battery. I politely left and called corporate. Of course to my surprise he gave me alternative facts and the DM Brittany gave me a call back with no hesitation and solved the issue. I want to thank her and the only reason I will be coming back is because of her and another employee that wasn't there today young guy black hair with glasses he's always super nice