Tomas with service is a great service advisor and took great care of my families expedition. Stayed in constant contact and made good on everything. read more

Giving a One Star due to the fact there is not an option for a ZERO STAR REVIEW We have always loved Bartow Ford loyal customers for YEARS, still go there even though we live out of state. We will make the trip for our services to be done there even though it's out of our way. Well this time will be the last time. Sent my truck in for Warranty work. Multiple different issues cam phaser going out, and truck shuddering hard when you accelerate or out under a load. Issue is found and it's a coil going out. No Big Deal Right? Well all we asked was for them to fix the coil going out and to see if there was a way to get the others covered under warranty since it's a known issue when one goes out the rest are to follow, but they said NO! A few days later my parents are driving the truck back to me out of state what happens it starts shuddering hard again. So they limp the truck back to us. My husband calls the Service Manager BRIAN JONES who was VERY RUDE and not understanding and just kept saying I'm not committing warranty fraud. We explained we are not asking for you to do that but with this being a known issue there has to be something that could have been done when we asked before it left their service center. He kept trying to talk over my husband and just very nasty in the way he spoke with him. Truck was then taken to our local ford dealership and they ran the tests showing there was indeed another coil out and multiple random misfire. Once they replaced the one coil they did a test drive and the truck with still shuddering so once hooked up it showed misfires in the other cylinders still. Once the plugs were pulled they found out they were FOUR cracked. WELL SPARK PLUGS JUST DON'T CRACK ON THEIR OWN! So I call Bartow ford to speak with BRIAN JONES because I feel like this isn't something I should be responsible for when the truck was in service there and to much torque when putting them back in can cause this issue or several other things could have happened. He refused to help any in anyway and made it clear they did not touch them when the truck was there. Which is a lie. To replace my cam phaser you can to remove them to get the engine in time to replace the timing chain as well. I then asked once they finished the service did they test drive the truck? No answer. He then proceeded to tell me that if I wanted any type of reimbursement for the spark plugs then I would need to meet him in small claims court. Very aggressive in the way he spoke and tried talking over me as well. I maybe a female but I'm not an idiot. And if this is the way he treats his customers with no customer service skills I will not be returning for anything! Oh and also one more thing to add to this list on Sh*t Storm. I picked up my truck from the local dealership today, drove it all of maybe 25-30 miles got home and was smelling a burning smell and seen some smoke. Called my husband he comes home and starts looking around come to find out whatever technician did my work did not put my dipstick back in so now after being drove 300+ miles 1 qt of oil left !!!! And just paid Bartow Ford for my damn oil change as well so here I go tomorrow to get another one read more

If you want an overpriced expensive vehicle and you know you can't afford it, no problem at Bartow Ford. They don't care! They'll get you in it without a problem. They did this to my daughter! The stress they've caused her is unbearable! They are the typical car salesmen you hear horror stories about. They have no morals! ​ read more

If you have a Ford that's 2010 or somewhere around that year and you just want to pay them to run a diagnostic so you can figure out what's wrong with your car They won't do it. It's not because they can't do it. They just don't want to take it in. I'm never gonna have anything to do with a Ford after this car again just because of that. I'm not even asking them to do anything to the car just to run a diagnostic on it. They should be able to do that for me, but I guess they won't. That's a representation of the entire brand if you ask me. read more

You guys fucked me over and you guys know it your sales man new the truck was making a racket in the motor you guys should have fixed it on customer appreciation but you chose to fuck me over. I want my 2000 dollars back. And by the way Benny Jr your a fucking lier the best of the best bull shit. read more

Never had a better car buying experience! Chuck was a wonderful salesman and Kiersten was so experienced in my after market products.

We live almost an hour away and our experience with Bartow made it well worth the drive! Everyone knows how tedious and painstaking it is to buy a new vehicle with your typical everyday salesman, but Bartow seriously exceeded our expectations and made the whole process a breeze. From browsing and test driving vehicles, down to signing the paperwork, our experience could not have gone smoother. The communication from start to finish was amazing and everyone we encountered at Bartow was extremely helpful and not anything like your typical car dealership. We will be sending all of our friends and family here and will be returning the next time we are in the market for a new vehicle. read more

I drive a Ford Flex purchased at BF. Back-up camera has been recalled. NHTSA states replace rear view camera free of charge. I went to BF and asked service when camera could be replaced. They stated waiting on Ford Motor for instructions. I could however pay for it myself, $823, and they have the camera in stock. Mind you, I purchased the car to drive back and forth to Moffitt. Let's hope the camera gets replaced while I am living. read more

Have used Bartow Ford for service needs the past few years. Aaron in the service dept has helped me save $ and has gone out of his way to assist me with my truck and gain my trust. Moving out of state in a few months and my only regret is not being able to continue as a customer with Bartow Ford. The honesty and integrity by this dealership and it's staff will be sorely missed. Thank you Aaron and Bartow Ford. Your stellar reputation is well deserved. Mari Mattox Nalcrest, Fl read more

Another giving back to the community event. This establishment is giving back to school supplies to local kids helping get a great start. It's very amazing the school supplies, food, music, games, & fun activities. Establishment helps get kids geared up for the upcoming school year. read more

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If I could give a this dealership a zero I would. We order a car in January and waited until May for it to come in. Upon our order we made sure all the items that we requested were secured. Upon the arrival of the car it turns out that not everything was secured. This dealership blame corporate Ford. I call corporate Ford and they stated it was independent dealership fault. The entire time I am trying to figure out who drop the ball & how I could save it the sale person and the sale manager didn't care. They keep saying they are not making any money off of this deal. When I spoke to Ford Corporate, especially Barbie, since I call over 10 time, she said in the end it independently own dealership to honor what we were suppose to receive. The sale manager Micheal said, "I can get more money out this if you don't close the deal." Even after reaching out the owner of dealership to let him know what was going on no response either. I get it! It a dealership market. Car are hard to get, inflation, etc... but when the sale manager came off smug and show no concern, empathy. Our actual sale guy was ok. Obviously they aren't hurting for sale. There hardly any new cars on the lot. We left no car. Interesting cause my next door neighbor raves about this dealership. We didn't have a good experience. I am almost tempted to go to Off Lease. There were so much more that went on but Just writing this review left me exhausted. You got the high level review. read more

I got a puncture in my tire while on vacation and luckily it was right by here. I was able to get it in to the wick lane just before it totally deflated. They were able to plug the tire for free and send me back on my way. Thanks read more

Bartow Ford - My tire being fixed :) - Car Dealers Near Me - Bartow, Florida

Had a great experience buying a Ford Edge ST at Bartow Ford yesterday. Our salesman John Baker took great care of us. He streamlined the process from start to finish. If you're in the market for a vehicle and don't want to play games go see my boy Big John! read more

Called to schedule a full service before a road trip, specifically told them I wanted a transmission service (told multiple times). Got to appointment and they refused to do the trans service, and would only do a basic oil change. Did that, and they still didn't top off my other fluids (washer fluid, coolant etc.) read more

I purchased a new 2019 F150 from Bartow Ford a couple of years ago and have found the service department to be exceptional. About a month ago I went to Bartow Ford, for a scheduled service, and an Issue with my dealer installed deck lid. I talked with Melinda Duncan, in the truck accessories department about an issue with my deck lid. She informed me the lid was covered under warranty and she inspected it and ordered a new one, no questions asked. She kept me informed though-out the warranty process. I had the new cover installed this morning (7-26-22). Melinda made sure everything went wonderfully. The new cover looks great. If you are looking for accessories for your Ford truck, I would highly recommend Bartow Ford and be sure to ask for Melinda. Customer service is a high priority with her for sure. Thanks Melinda! read more

Had a great experience, slight inconvenience at pickup, but they went over and above to make it right and make sure that I was happy when I left. read more

Go somewhere else! They only care about you when you have your checkbook handy! Don't expect they'll be there when you don't.

It's not often you find a good review about a dealership, but my husband and I have really been impressed with the customer service here. He had been wanting to trade his old F150 for the 2019 model, but was holding off due to none if the dealerships not having the right package, price, color options, etc. One dealership in Tampa even made him go through the whole negotiating process, then found out the car was already sold (what professional company does that??). Bartow Ford was more than willing to negotiate down and even gave a really great trade-in for his old truck. The folks he sealed with were both helpful but also vigilant in communicating instead of ignoring his emails/calls like other places. A few months later, he noticed a scratch in the window that was clearly something from the manufacturer. I was afraid it would get put on us and we'd have to pay for it, but the Bartow folks were amazing and took care of it right away! I was even shocked that we could pick up his truck at 11pm after we went for a run and had dinner! The guys there were even joking that they wouldn't ave minded if we came even later if we had to. Overall, really top-notch dealership worth going a little bit out of your way for if you're in the market for a Ford. read more

Have bought 2 vehicles from them and will continue to for all future vehicles. Sales person Samantha F. was the best. After my first vehicle was totaled in an accident she was able to find me the exact same car in just a couple days. Whole experience was awesome, very professional read more

They have no sense of urgency! 2 weeks for an oil change, oil leak and one tire replacement. Every time you call to get an update they tell you that they are super busy and will get to it as soon as they can. I'm pretty sure as soon as a part needs ordered they put your car behind all the new appointments. read more

During this Pandemic, Bartow Ford Service does not seem to care about the safety of their customers. The "Quick Lane"oil change you must surrender your vehicle and have several mechanics crawl all over the interior. Simply not safe at this time. Shame on them for not providing a safe way to have an oil change! read more

I have bought over 20 cars in my life, but this experience was the best! We bought 2 brand new vehicles off of Chris Stricker. He was great from start to finish! We had just had one of the worst experiences that I have ever had with a horrible dealership Ferman of Tampa to this great experience! No hassles, no pressures, very helpful I could go on and on! I can honestly say that we will never buy another vehicle anywhere else! We are customers for life! Go to this dealership, You won't be disappointed! read more

We have a VW Passat that we use Bartow Ford for all service work. Their quick lane service get you in fast and with an estimate so no surprises Staff was courteous and knowledgeable Jake did the right up and was very friendly. PS. Great pricing on Tires read more

Bartow Ford - Car Dealers Near Me - Bartow, Florida

My car was issued a extended warranty due to a cooling fan issue. After idling, my vehicle heats and shuts off. Ford has done this multiple times for service parts over the last few years of owning it. I have always brought my vehicle to the nearest Ford dealership with no problem. I was told even with all the information for my vehicle, I would have to bring my vehicle in for an inspection and possibly pay money. The only reason I'm doing it is for the recall. I'm so disappointed. I will never recommend this service droartmenr and will go to Jarred Ford down the road. Beware!!! read more

Me and my wife purchased for cars from Bartow Ford and got great service established patient and understanding what we need it.

Sold me a truck with mold and all Benny was worried about was his review instead of the mold or my health. I would never do business with them after how much BS they put me through. They even tried to put me into 2 more vehicles on there lot that they had to pull due to problems. As u see in pics that there was mold and still standing water under the kick panel. read more

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First Time Buyer!!!! To start off I would give Bartow Ford 10 stars if I could. I was highly impressed with the hospitality and service they provided. From my first greeting to the signing of the papers I was treated with respect and they did everything in their power to make sure I was happy with my purchase. Big Thank you to Benny Jr., my sales crew Brandon and Wilmarie for an amazing first time experience!! read more

I brought my car in because I got a dash light stating "Low Brake Fluid". So I brought it in to get new front brakes. These con artists gave me an estimate of $1,593.87 (pads, rotors, master cylinder and brake booster). Total BS! I brought it to an HONEST repair shop who only charged me for what I needed which was new front brakes like I thought and they charged me $150! I will never go to Bartow Ford again! read more

Went to barrow ford renowned for there "customer service". Big mistake! Went in pre approved looking to buy a brand new mustang 2015 at the time. They were about to unload 2016 models in a month. 2015 mustang MSRP was on sale for $20k 2 months before but we were looking for 21k out the door tax tag title. So the guys like there are 2 left. We said that's fine we told him what we wanted to pay and he's like ok. Can I have your pre-approval paper. Hand him the form and he comes back with the max amount pre-approved $25,999. We're like dude cmon can't you do any better he sits back and is like nope. So then he proceeds to acquire the one we wanted from another dealership locking us out of that one because there was only 2 in the entire south (orange mustang). Left barrow went to JARRET FORD the guy there for us the MORE expensive one of the 2 because BARTOW had taken the cheaper one. The guy got us the more expensive one for what we were asking or very close to it. For $22k and we've never been happier with the service and the way he had treated us. DON'T BUY FROM BARTOW FORD! read more

I had the fortunate pleasure to work with the fine folks of Bartow Ford after my 2017 was totaled in an accident. Because my car was towed to Bartow Ford to assess whether the car could be repaired, Joe in collision recommended his sales guy John N. John found me the exact same make, model, and color...managed to get me approved overnight with lower payments. Even the signing process in accounting with Krista was easy! John N stayed with me to make sure the car was set up just right before I drove off. Thank you Bartow Ford for helping me and making me feel like family! read more

We had a great sales experience but I would never buy another Ford. We purchased a 2017 Ford Escpae and not 2 years later the paint started chipping off in sheets and Ford would not cover it. There are alot of complaints about the quality of Ford paint jobs all over the internet and if they refuse to stand by their product I will just go buy another Make. They greatly reduced the resale value of my vehicle. I have owned many vehicle over the years and never had any issues with Chevy, Hyundai, Honda or Jeep. Never buy another Ford. To bad the dealership does business with such a poor product. read more

This was an awesome experience. What went well was the relaxed atmosphere and the ability to have just enough room to look around and contemplate what I wanted and have someone accessible when I needed them to answer questions. I particularly enjoyed the personal interest and conversations that I had when I was there and being several steps removed from the typical sales experience. Randy did a fantastic job of allowing me to think when numbers were presented to me, asking for feedback and taking the feedback to Mike Jr. for us to determine a fair trade and purchase on both ends. Even though I went into the dealership with an open mind for purchase, I had no intention of purchasing the day I went in. I had done some research and looked at the vehicle I was interested in at other dealerships and was just curious what Bartow Ford had to offer. Because of how I was treated from the moment I arrived to the presentation of numbers I was swayed towards a purchase. I am sure I could have saved money haggling or going to another dealership to haggle more, but having a dialogue that was personal and engaging about vehicles and other topics made this experience unique. While I am sure that Randy, Mike and the rest of the staff at Bartow Ford wants to sell vehicles and want profit, they never made me feel that was the sole interest. I could have easily left and returned in a few weeks without feeling I had lost any ground. That is the recipe that worked in my case and that is the recipe that I would tell others about. The other thing of note is that when I talked to Nikki in accessories and Raquel in Finance I was not pressure for any upsales. That is a huge win for them as well as it is always uncomfortable to have to explain why you don't want the add on features and have someone beat into you that you need it. At the end of all of this I felt as if I had made some real connections with real people who I hope will be friends for years to come. I would not change a single thing at this dealership. My experience was awesome and I am very pleased with my 2017 Ford F250 with the bad ass turbo diesel engine in it. read more

Bought a 2017 Explorer from Benny Jr recently. Experience and customer service were the best I've ever had at any dealer. From start to finish Benny Jr made us feel comfortable and helped us through the decision. I will buy all my cars from Bartow Ford now. Thanks Benny Jr. Would give Bartow Ford 10 stars if I could! read more

DO NOT BUY a used car from this dealer. They do NOT stand by their warranty We had an oil leak in the engine that both the salesman and the used car manager both said they would honor. This leak occurred only a week after we had the car. The used car manager then called me to say he would not honor it because he said it was not a leak but just seepage . The HOnda dealer that found the leak in my area wrote on their paperwork that it was a leak. PLEASE do not buy a car from these people. They lied to me after saying they would cover this cost and changed their mind and did not cover it. It cost me over $400 at Honda for the repair. e do not buy a car from these people . read more

I thought I was buying a reliable car from them. It's been less than 3 months since I bought it. And I have to pay over $1,000 to have it repaired. This is something I don't need. After all the medical bills I have following a heart attack in July. I will never buy another car from Bartow Ford or any other Ford dealer. read more

To start w, I NEVER wanted another Ford unless it was a truck or SUV. Well, I got to eat those words when they got a Lincoln MKZ off lease. Less than 20,000mi & 4 yrs old, in pristine condition. My husband and I both purchased my car & his truck the same day. Both CJ Russell & Buddy Music had us n & out n less than 4 hrs. For any services, I call Buddy, & he does all the work for me. I drop my keys to him, & pu the next day. It is heaven!!! I've had the Benz & did not expect the same treatment from a Ford dealership, but they totally proved me wrong!!! I guess u can say "I'm a Ford girl, even tho I tell my husband, "Well, I drive a Lincoln!" Lol read more

My husband and I just bought a 2017 Ford Explorer and Benny Jr. and his team are so awesome. We felt right at home, our salesman Ian was very patient and helped me pick out the perfect car. Benny Jr. Really knows how to make his customers feel like family. Five stars for you Bartow Ford, we will be lifelong customers! THANKS Benny Jr.!! read more

Hands down the BEST car buying experience we've ever had! Mike Bedenbaugh and Krissa were so amazing, that what started out as one purchase turned in to TWO in one day! Seriously, don't even waste your time car shopping other dealerships- you won't get the best price or customer service that Bartow will give you! read more

They've moved to 98 South in Bartow, north of the Bartow Hospital. Largest Ford dealer in area. They guarantee beating everyone's prices in car sales. I have found it true, in two purchases. (Slow repair shop though.) I have rented from them on several occasions and found it quick and accommodating. (Horrible smell in last car though--some kind of auto fragrance gone wrong.) read more

Since Bartow Ford has relentlessly harassed me to write a review here goes. To be fair I MAY have a bias that an engine should last more than 77,00 miles. Secondly, I expected with a full warranty covered to 100,000 miles an engine failure would be quickly rectified; but perhaps I misunderstood the terms trust, integrity, and honesty. Here was my experience when my 2016 F-150 blew its 4th cylinder valve onto the piston at 77,000 miles. Upon receiving the vehicle, they verified that engine was blown (at 77,000 miles) and would need to be replaced. I figure they check the clean oil and say no problem we will take care of it under the warranty. Instead for 2 weeks I was harassed over oil change records and was granted no help or encouragement with finding them. Rick Butner stated, "It is what it is" and admitted his technician might have done further damage to it when trying to identify the problem. I then filed a case through Ford Motor Company themselves and Bartow Ford finally cooperated and sent in the warranty claim. Ford Motor Company would approve it just a day later. For 2 weeks I felt victimized by Bartow Ford, I felt as they were trying to get me to cave and say I will just cover it myself so they could collect a large insurance payment. Fortunately, when my Coyote 5.0L V8 engine blows at 77,000 miles I am inherently persistent in it being fix under warranty. At the end of my experience I now have a new engine only averaging 15.2mpg and no trust in Bartow Ford to go back to them to have it tuned correctly. To Ford I am sorry, because of my experience with your certified dealer I will, nor any of my family, will purchase a Ford vehicle in the future. In the words of Bartow Ford, "It is what it is". read more