I purchased an engine from AM Auto Parts and this has been one of the most stressful and disappointing experiences I have ever dealt with.
I made payment on November 6, 2025, and the engine was delivered on November 24. When my mechanic installed it on December 11, he had to replace multiple parts just to get it functioning -- including the valve cover gasket, oil pan gasket, rear main seal, front seal, intake and exhaust gaskets, and the thermostat. I provided all receipts for these additional repairs.
Despite all that work, the engine was extremely faulty from the start. The mileage I was told during the purchase -- 48,000 miles -- was not accurate. The actual mileage was far higher, which immediately created mistrust. The engine produced heavy smoke and a strong burning smell, and when I went to the shop myself, I witnessed firsthand that it was completely undrivable. And even at one point, when they started the engine, it ran for only about five minutes before it completely shut off. The entire car died unexpectedly.The whole car died right in front of us -- it was shocking and frustrating to witness
I filed a claim on December 15 and submitted everything they requested: receipts, videos, photos, a full diagnostic report, and even communication between their staff (including Mr. Mann and Mr. Daniel) and my mechanic. Both of them confirmed that they received everything required for the claim, yet weeks have passed with no resolution.
Every time I called, I was told to wait 3-4 business days. I waited repeatedly, only to receive the same excuse over and over again. It has now been more than two weeks with no update. Meanwhile, the delays are costing me additional money -- more labor fees and storage fees because my car is sitting on the property while I wait for answers.
I have already paid labor to install the faulty engine they sent, and now I am being told I would have to pay for labor again, even though none of this is my fault. The lack of communication, accountability, and urgency has been extremely frustrating and stressful. And I'm hoping for a resolution.
At this point, the delays and lack of clarity from AM Auto Parts have caused me serious distress. If they cannot provide the replacement engine -- which I am fully entitled to under their 30-day claim policy -- then I expect a full refund. This experience has been extremely unfair, depressing, frustrating, and deeply disappointing. I truly believe they use the "3-year warranty" as a selling point, but do not honor it properly.
This is my second time purchasing an engine overall, but my first time buying from this company -- and I have never gone through anything like this before. I am extremely disappointed and I hope the owner takes these issues seriously, because this kind of treatment will only damage the company's reputation further. Especially considering the number of similar negative reviews I am seeing; there are barely any good ones. I am extremely depressed and discouraged at this point. Spending nearly $3,000 on an engine only to receive this outcome is incredibly unfair and feels outright wrong. read more