The customer service at the Laurel location on Route 1 is excellent. Moziah was very professional…read moreand genuinely concerned about my experience with the rental car. What really put the finishing touch on the experience was that, as we were entering the building, he greeted another customer by name. When that customer wasn't satisfied with the car he had, Moziah calmly offered several other options in different vehicle sizes. It seemed like the customer wasn't quite sure what he wanted, but Moziah remained patient and professional, worked through the options, and ultimately made the customer happy.

I reserved a 1/2 ton pickup truck for a one-way trip from Maryland to Nebraska , through…read moreEnterprise at the Laurel South location. I booked it for May 14th at 12 PM with the intention of leaving the state that day -- a critical move with all my belongings. Despite having a confirmed reservation, the location failed to provide the vehicle. I called over 10 times, was left on hold for over 30 minutes multiple times, and had to escalate to corporate three different times just to avoid being charged late fees for not picking up a vehicle that was never available. Not once did anyone proactively update me. At one point, I was asked if I would accept an SUV instead. I said yes -- and then never heard back. No follow-up, no callback, no effort. Because of this, I've lost an entire day of travel, incurred additional lodging costs, and dealt with serious stress. This isn't just about a rental car -- this is about being lied to, ignored, and treated like my time didn't matter. Enterprise advertises reliability, but my experience was anything but. If you're counting on them for a critical trip or a life event, think twice, and try any other option. Up to this point i have gotten rescheduled 3 times and was told i should have a vehicle by tomorrow @7:30am may 15th. The same thing i have been told every other time...

This experience was excellent, I had the option to be served by Mariah; her customer service skill…read moreset is amazing, she took great care of our needs, and surpassed our expectations in every way. Thank you, Mariah It's a beautiful thing to be completely satisfied when you're going through

Unprofessional and incredibly disappointing service, which is consistent with the experiences of…read moreother reviewers. The service station employee, RJ, was incredibly late (open time: 8:00 AM, showed up 8:20 AM), rolling in to a parking spot at top speed, not apologizing to us or to the other employee waiting outside (who had arrived on time but who didn't have a key to unlock the door), not making eye contact, and then ignoring us at the counter until he was done doing whatever he was doing. They also didn't have the vehicle that I specifically asked about during my initial call, and then confirmed at my second call, and then received a confirmation from them when they called me stating the vehicle would be ready and available for me. I called Geico, the insurance company that arranged for the rental, and they were able to escalate and reach someone higher up at Hertz (a district manager named Axel) to get me in the vehicle I was to receive initially. He arranged to have the vehicle ready the same day but it needed to picked up before they closed, so I had to leave work from DC early to get to their location on time and swap out the one they gave me. That interaction was better with the other employee RJ, but the district manager Axel was there too but he didn't bother apologizing or even making eye contact. They also take up tons of parking spots as storage for their rentals, which is super rude since there are dozens of other businesses, so there's rarely any parking. Overall, a huge hassle. I would not recommend this location.

Hi. I just wanted to say it was a pleasure renting a car through Next Car! It was very easy to…read morecreate the rental in the app. It was a terrific value for a weekend trip! The car, A Nissan Versa, was great on gas and very roomie. The associates I worked with were quick to help me with the insurance part of my rental. Got in and on the road in no time. Dropping off was even easier. I was worried about the toll but that was taken care of when I dropped off the car. So easy and very budget friendly. Can't wait to do it again. Karen

Horrible scam, we booked a package deal with flight and car rental. when we arrived at the airport…read moreat 1am, the rental place was far away and already closed. We had to rent another car because next car didn't match up with our flight. Also, be aware that the rental place is not at the airport. Despite the fact that we never got a car from nextcar, we still got charged for it. We reported it as scam on our credit card.

I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

Always in and out really fast. Customer service is always on point. I've been renting a cars for…read moreabout 2 months now and have not had a single issue. If you're trying to decide between Avis or Enterprise across the street, Come Here. The deposit cheaper and the people are much more personal.

I wish I can put zero stars on this business! This location is the absolute worst, because of how…read morebad this location is...I never want to rent from Avis car rental car service again. The lady working the desk the so-called manager told me that there were no cars available even though I made my reservation a week in advance. I came the the office twice.. before my appointment, NO cars. Then after my appointment when she said there will be cars available. I got to the location she said there were No cars but yet the parking the spaces designated for AVIS cars, were full of cars when I called the customer care center they also said that they were cars available at her location but yet she did not have any rentals available. I end up not getting a car from there because apparently "there are no cars available" I had to go to a different Avis rental location and the cars were at disgusting!! I WILL NEVER ISE AVIS RENTALS SERVICES AGAIN!! Horrible employees at the locations and the call center is just as bad!! Good luck if you use them. This locations is as dirty and nasty as that woman attitude!!!

We had a small emergency that required us to rent a car today. Gentleman running this business in…read morethe Holiday Inn was efficient, accommodating, and professional. Thank you for all your help today

Excellent, it's always the same level of service, the staff at this location are on the 5 Star list…read moreof Enterprise's best locations. The Chevy Equinox was amazing to drive. This car took us to NY on half a tank of gas. The ride was comfortable, and the space is not bad . I would definitely rent this again.

This location should be the model for customer service in our area. I reserved a car from another…read morelocation, unfortunately they did not have a rental available so they sent me to this location. From entering the door, we were greeted by every employee who saw us. We had a short wait in line late weekday morning when Kevin helped us. He listened patiently to the predicament the other location put us in. He also did not have the same model that we reserved but based on his listening skills, he knew another model would be a perfect fit for us. A short wait in the waiting room, he had a clean car ready for us. I am extremely satisfied with the service and rental. We even received a follow up call asking if the rental was as expected. If I ever need a rental again, I will go out of my way past three locations to rent from Outlet Drive. Thank you Kevin and the Outlet Drive team for a great rental experience!

Shoutout to Drew and our local community heroes! Professional and friendly service. I appreciated…read morethe patience and dedication to helping me get my rental. I am so impressed with the process and how efficient it is implemented here in this venue. I like having the location next to my collision repair shop. The convenience of the location helps me have confidence that I will have a ride home when I drop off my car for repair. I have also had this Enterprise location pick me up and drop me off if I am off location. It is a good way to do business! God bless these heroes! K.J. for the win and walk around inspection to get me cruising in style :)

After waiting 45 minutes for a car, they asked me to get in an employee's personal car to go to a…read moredifferent enterprise location to get a car. the employee said she was going to have to stop for gas on the way to the other location. the situation did not feel right so I canceled my reservation.