I had a really frustrating experience with Public Storage in Melville, despite initially having a…read moregreat impression. I visited the facility in person and thought it was clean, well-maintained, and exactly what I was looking for in a 10x10 climate-controlled unit. I was ready to move forward. Before booking, I called customer service on April 5 to confirm whether I could reserve a unit in advance for a May 13 move-in date. The representative told me to go ahead and make a reservation online using any start date, then call back and they would adjust it to May 13. I followed those instructions and paid the $30 admin fee (which, notably, could only be paid by linking a bank account--not a credit card). When I called back, a different representative told me that what I had been told was incorrect and that they could not change the start date. We asked to speak to a manager, who said they would process a refund. However, I never received anything in writing confirming the refund, and the money was never returned. Since the payment wasn't made by credit card, I also had no way to dispute the charge. This lack of consistency, accountability, and follow-through completely changed my experience. What started as a positive impression ended with me losing money and deciding to go with a different storage company. I would strongly recommend getting everything in writing before paying anything, especially since their customer service representatives seem to give conflicting information.

On Sat 5/16 around 11:00am we attempted to access the two storage units we have had for almost 15…read moreyears (or more). We rented a truck, had the truck loaded, hired labor and when we arrived at the facility the entrance was closed. They were paving the entrance way and the paving crew said we could not drive on it - we would have to come back in a few hours. We walked to the office (no one in the office), we called by phone - only get voice mails, tried online chatting - not human available. By the time we left there was a small line of people also trying to access, and there was actually a person who was inside who wasn't able to drive out. Some people parked next door and walked to their units - but not possible with unloading a full u-haul rental truck. We came back in a few hours and were finally able to unload - it not only cost us hundreds of dollars in extra labor costs, but it screwed up our day. This is something that is 100% preventable, they could schedule after hours or if it could only be done during business hours - they should send out a notice advising of such so customer can plan. The story gets only better ... Later that day we were able to obtain the regional managers number (we have left a message on Saturday, and on Monday ) - no response. We received a survey and expressed our displeasure and received a phone call from Linda who left a message yesterday and said she was not aware of any paving and it must have been the town. Later that day, we did connect and she indicated she did see paving was done and did not seem to be too concerned that we could not access the facility and lost both time and money. When I asked about notice, she said - "I see here notice was provided" and I asked when, and she referred to some notice in April about work being done in April. Which has nothing to do with the inability to access the facility on May 16, 2026. Totally unhelpful, provided me the regional manager's contact - who has yet to respond. There are so many storage options ... the person at the front desk I met on Sat afternoon was very nice - The management of this facility is lacking. I also so another review about the entrance gates being broken for months.. Something is a miss here. I will be contacting the corporate team

Alex is an amazing Manager. He shows care for customers and helps in any way he can. Victor is the…read morenicest guy and did a great job helping my daughter and myself. This facility is always so clean and you always feel safe whenever you go. The temperature in here is perfect and I honestly can not think of one negative thing here :)

STAY AWAY They moved my storage boxes without notifying me to a location further away…read moreWhen I said what am I supposed to do I got "we're sorry" That's it. They can just move you stuff and not even notify you. I'll be taking my stuff somewhere else. They should just stick to renting trucks and vans

When I picked up the van they just through me the keys , no walkaround inspection , when I dropped…read moreif off there were 2 guys behind the desk doing absolutely Nothing .. They just asked for the key .. The next day I get a bill for $276 for a scratch .. THIS IS HOW THESE IDNEPENDANT RENTAL COMPANINES MAKE A PROIT . Not the $19.95/day plus mileage agreement If you don't drive enough miles to pack up the bill they have to get you somewhere TOTAL SCAM

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!

Crew arrived at pickup and destination points exactly on time, brought all the right packing…read morematerials (and enough of them), and price quoted was the price paid--not one cent over. Haven't gotten everything unpacked yet but so far no damage or missing items to report.

I was so upset with this experience it took me 2 weeks to get the strength and courage to write…read morethis review. Please never use them!!! I was robbed! They stole $475 from my 14 year disabled daughter's piggy bank and $100 from my wallet. My daughter was so upset she was crying for a week and ended up in the hospital. Also they came late, dented and damaged walls moving my stuff. I filed a police report that night when I realized they stole from my wallet. My purse was in my closet where they were not supposed to be anywhere near and there was three guys and it was hard to follow them around all day. This should not happen!

I was new to using movers and after some quick research I decided to give them a shot. Solidarity…read moreMovers exceeded my expectations! From the very first convo they were easily the most professional and gave me the most affordable quote. Shout out to the dream team of Kurt,Alex & Eddie!! These guys were very careful and accommodating but moving like a well oiled machine. I would highly recommend and plan to use them again in the future

Summary: + good price…read more+ fast and overall fine service + overall nice workers - poor communication - some unprofessionalism - some damages I went back and forth between 3 and 4 stars, but ultimately landed on 3. I want to provide enough context so anyone considering Solidarity Movers can make an informed decision. Overall, this was one of the better moves I've had, but not one that warrants the 5-star reviews I see here. My husband and I moved from MA to NY due to family circumstances. The move was already stressful before it began, which is relevant because Solidarity was recommended by a friend who had a great experience with them. Given some poor experiences I've had with movers in the past, I felt confident choosing them. Unfortunately, things started off rocky. I completed a video walkthrough, received an initial quote, and then requested a revision. After that, communication stalled. Multiple follow-ups went unanswered, and I couldn't even get confirmation that my request was being worked on. After about a day of silence while other companies were responding consistently, I was ready to book elsewhere and left a review reflecting my experience. Within minutes, owner Zak called me. He was understanding, professional, and genuinely seemed to care about my concerns. Communication improved immediately, I received the revised quote, and their pricing felt fair, so I booked the move. A couple of weeks before the move, I reached out to confirm everything was still on track and asked about payment. I was told, in writing by Mike, that the remaining balance would be due "upon completion of your move." To me, that clearly meant after delivery. The move was scheduled for June 19 with overnight delivery on June 20. The crew was originally expected between 12 PM and 2 PM but arrived around 4 PM due to traffic. Traffic happens, and I had no issue with the delay itself. The crew was polite, worked efficiently, and seemed to handle our belongings with care. Unfortunately, this is where my experience started to decline. While packing, I overheard two crew members make a joke about my husband and me. It wasn't the worst thing I've ever heard, but it was disappointing to become the subject of a gay joke, especially from a company that publicly projects queer allyship. I chose not to make an issue of it, but another customer may have felt differently. Once loading was complete, the foreman informed me that the remaining balance was due immediately. This directly contradicted the written communication I had received. When I raised the issue, Mike acknowledged there had been a miscommunication but insisted I still had to pay on the spot. What made the interaction frustrating was how dismissive he came across. He stated this was standard procedure and said he would investigate the miscommunication, but unless there is another Mike, the miscommunication originated with him. Rather than create additional stress for myself, I paid the balance and moved on. To be clear, I still tipped the crew generously because they worked hard. By the end of the move, they had received $1,200 total in gratuity, or $400 per mover. The next day, delivery was delayed again due to traffic, but the unloading process itself was quick and organized. The crew followed instructions, reassembled our storage bed, and got everything into the house efficiently. After unloading, I was asked to sign paperwork stating everything had been delivered without damage. This struck me as odd because we hadn't unpacked a single box yet, so there was no realistic way to verify that. Like many people at the end of a move, I signed because I was exhausted and just wanted the process finished. While unpacking later, I discovered our $1,500 credenza had been damaged. Two interior shelves were broken, one completely split in half. Several glass items were also broken in transit. Nothing irreplaceable, but damage nonetheless. Could I file a claim? Sure. But after an already stressful interstate move, I don't have the time or energy to go through another lengthy process. Instead, I'm leaving this review so others can make an informed decision. Despite everything, I would still consider recommending Solidarity Movers, especially for a local move. The crew worked hard, and this was far from the worst moving experience I've had. However, the communication issues, payment confusion, dismissive handling of that confusion, inappropriate comment, and damage to our belongings prevent me from rating the experience higher. If you're reading reviews because you're planning a move and trying to make the best decision possible, I hope this helps. Wishing you the best of luck!

Clean, Honest, Professional - I would absolutely recommend to all my friends and family who needs…read moreany type of storage. There is a huge range of storage from a small storage unit to storing a garaged vehicle. Great, friendly staff. Always looking out for your needs and try to be as accommodating as possible. Great place Prime Storage in Farmingdale NY!!!!

We've been with prime in Farmingdale for 1.5 years and are very satisfied with the service. Would…read morehighly recommend.

I originally thought I would only need a container for a couple of months. That turned into about…read morefive and it worked out perfectly. I live in an interesting neighborhood with very narrow streets. Their drop off and pick up went very smoothly and without issue. During drop off the owner went out of his way to entertain my toddler who was very excited about this "big box" that we had on our property. Highly recommend.

I would highly recommend Stow Away Storage Their price was…read morevery fair, they were on time with delivery and removal. The driver Tom ,who delivered the unit, was a pleasure to work with. He placed it exactly where I wanted and answered any questions I had. Great job!