Excellent service. Alex is very knowledgeable and helpful. Great, easy experience. No extra fees or anything everything was straight forward. read more

I reserved a vehicle through the Uber app, not for Uber rides but for personal use. The pickup process was quick and easy. We were assisted by the manager Alex. He was very professional and provided excellent customer service. I would definitely recommend this location. read more

Had a reservation for a van at 10:00 AM. It's currently 11:45 AM and I'm still at the facility. It took Mike behind the counter 20 minutes just to check me in when there was no one else in the building. The van's lights were left on overnight (allegedly) which killed the battery. The old white man who works "maintenance" was asked to jump the battery and literally was standing around staring at the van and jumper cables for over 10 minutes. When he actually started to jump the car he touched the wrong +/- and sparks started flying. I actually have a video of this because I felt like I was in a sitcom. I'm sitting here in the lobby waiting to cancel and have been for the past 15 minutes. read more

If I could give NEGATIVE stars I would. This place treated me AWFUL in my experience, and did not honor my reservation made way in advance AND confirmed! I reserved a truck 1 MONTH IN ADVANCE. I then booked movers and paid that in ADVANCE. I had already confirmed with BUDGET TRUCK 2 days before the moving day, which was a one way rental. They called me 3 hours before my pick up time and CANCELED ON ME. I already had my movers paid for so I was stuck. THEY DID NOTHING TO HELP ME FIND A REPLACEMENT TRUCK AND NEVER RETURNED MY MANY MANY CALLS! What a joke! I then had to pay DOUBLE for a last minute one way UHAUL truck. Don't waste your time and money. Unbelievable. Definitely go with Uhaul. They were so helpful and awesome. They went above and beyond, especially the one in Sunrise. read more

Careful with this company....actually stay away from this building period! We rented our vehicle through Priceline for Avis and was charged....however we also got charged through Budget!!!! How does that happen?????? We never reserved anything with them or even spoke to anyone from Budget! Their computers are literally feet away from each other and I know the Avis rep who helped us tried some funny business with our card! I know the owner is in on this and we are now having to waste time fighting this charge which was completely different from our Avis charge!!!! These thieves probably get away with this pretty often but not with us! Stay clear of Avis and Budget, they are the same and will charge you twice and hope you don't notice it on your credit card statement! Oh and the best part.....After we used our credit card there we had three fraudulent charges we had to dispute at other places like Home Depot and a cell phone company....y'all like to take people's cards huh? Ok we will be the last people y'all do this to! read more

We made a reservation using a 3rd party site to learn once we arrive that the reservation could not be honored because of an administrative restriction (reservation was not in the driver's name). As a result of this restriction, we were forced to complete the rental at a higher rate. Fine. We were travelling to Miami from Ft. Lauderdale and needed the rental. Upon returning the rental, we're told we are being charged an even higher rate! When we made the original reservation, we ordered to return at 5pm but now we were told that we were being charged an additional day because we returned the car too late--the difference was another $60! Be careful with this location because what you expect to pay will likely be inflated. read more

We rented a car 3 days ago just to find out when we get here they do not have the appropriate truck available and the clerk advised us to call multiple locations read more

I wouldn't even give it one star but it won't let me give them no stars so I have to put one star up but , Very poor customer service Alex Edmond has. I made reservations almost a week in advance. I didn't hear anything until the day of pick up. I go there and they do not have my pick up truck. They tell me I can travel 30 minutes to 40 min Each way just to pick up the vehicle that I Reserved for here.Not sure but they had all day to have the vehicle brought from the other place to this place. They were on successful in doing it. Alex Edmond didn't even try and work with me and didn't even act like he gave a shit. Do yourself a favor and go to enterprise which is right down the street and they are willing to bend over backwards to make you happy. read more

If you need a car or truck rental, please take my word and use this location. Norman the owner is professional, knowledgeable and is polite and a pleasure to work with. I had a tremendous amount of difficulty with budget corporate and Norman stepped up to the plate and handled it for me with confidence and ease. I promise you won't be sorry! read more

DO NOT EVER RENT WITH BUDGET TRUCK RENTAL. My wife and I had a German cockroach infestation in our rental truck (that we didn't notice until halfway through our drive) last week on our move from Florida to Virginia and after an entire week of going back and forth with customer service, they ultimately feel that $84 in compensation is fair, we paid over $1,200 for this truck. All I asked for was $400 to cover the cost of fumigation services for our apartment, not even anywhere near a full refund. And now because of their negligence in making this situation right, we will never rent with budget again which will end up costing their company thousands of dollars in revenue from the rental car side of their business. It's literally an absolute joke, and this post is to serve as fair warning for anyone who reads this that if you rent with budget and you have an issue they will make no effort to rectify your situation. read more

The worst!!!!! Got here. No cars. Had to wait 2 hours. Counter people didn't care.

Very slow . Been waiting for 45 minutes and then they said they don't have car that I reserved online. Never coming back to this location.

Made a reservation a couple of days prior. When I showed up, they told me they only had "SUVs" which was three times the price of the car I had "reserved." When I asked the counter person about the reservation and why it didn't keep a car there for me, he replied "It's a reservation, you can't drive a reservation" and continued to laugh at his own joke. He said if I wanted too, I could wait and see if someone returns a car. I made a reservation at Enterprise down the road that moment. When I arrived, they also did not have a reservation for the type of car I reserved, which I understand, as I made it moments prior. However, the difference is they upgraded me to a car they had on premises, at no additional charge. AVOID this place. It's a "bait and switch" operation with super low online rates that they can't/won't honor. GO TO ENTERPRISE! read more

If I could give less than one star, I would. We arrived and were met with angry customers arguing with Lisa, the woman behind the counter. We figured maybe they were just upset about something else going on and didn't pay much attention. It wasn't long until we knew exactly what they were angry about. We paid in full, in advance, for a van weeks before the pick up day. We arrived and were told that not only was the van not there, but they had no idea when it would be. They told us that we could go pick it up from the airport, but we would have to pay almost double the rate, or wait and they would have it driven to Margate but it would take awhile. So we decided we would wait for them to have it driven to Margate. Minor inconvenience, but no big deal. Approximately 5 hours go by... My wife calls to see if there are any updates or an estimate of when the van will arrive. She hears Lisa, the Budget employee, in the background (loudly) complaining about the customers calling about updates. She said, "What don't these people understand about we'll call them?". Yes Lisa, God forbid a paying customer calls to ask about a service they expect to receive... Eventually we get a call from them that we just won't have a van at all. We have to go rent it from the airport for double the price. We're supposed to have left on our vacation hours ago and that is all totally thrown out the window now because these people can't follow through with a simple reservation. Terrible. DO NOT RENT FROM THIS LOCATION. read more

Had A reservation for 10 for suv got there at 10 was not there they said it was on it way It showed up 2 hrs late customer service at this location is worst the guy working there did not care and was rude read more

Wish I could give it 0 stars. My mom rented a car from here when i first brought her she waited for 30 mins just to be told that they didnt have any cars. Yet she reserved online and recieved an email stating that her car would be ready at 9:30 am and recieved yet another comfirming that her car was ready. According to the workers they couldnt guarentee a car even though she reserved it and the emails confirmed when it would be ready. On top of that she had to figure out a way to get back to the rental place. When she did come at the time they said it would be ready she had to wait an hour for the car. To make things even worse the car is stained and disgusting. It smells like cigarette smoke. She has to drive around kids under 5 in a smoke smelling car that makes everyone feel nauseas. NEVER GO TO THIS LOCATION WORST SERVICE EVER. read more

Arrived for my rental and received super friendly customer service. All went down hill thereafter during the drop-off. A very angry, bitter and rude agent who seemed bothered had me feeling so nervous by his abrupt mannerism as he snapped the car rental keys from my hands and rubbed against my shoulder as he exited to park the rental. He didn't even inspect the car upon the return. He drove it off at a very sudden speed. Made me so nervous that my sunpass was left behind and two weeks later am dealing with my sunpass parading all over as they hadn't even noticed my sunpass was in their possession. Luckily, a very nice Canadian didn't appreciate me treated as such and stood by my side and said to me, "it is a very uncomfortable and extremely rude way of doing business here with this company. Shake it off and have yourself a pleasant day." I will never rent from here again. Oh, and by the way, when I called to check on my Sunpass, no one answered and I had to drive there to check if they had my sunpass. No one seemed to really care. All they told me was, "your sunpass has been to West Palm Beach, the Fort Lauderdale airport and who knows where else. That car hasn't been here for some time." Geez, thanks. Maybe, if you wouldn't have such rude agents, a proper inspection upon my return would have helped me realize that my sunpass was left behind. Jerks! read more

I made an online reservation and paid in full a full 7 days ahead of time. When I got to the budget I was told that the cars where not there and that someone had to go to Fort Lauderdale Airport to pick them up. They told me to wait 2 hours. I could not wait because my trip was time sensitive. I am very up set because this was not a last minute reservation. They knew 7 days ahead of time that I was going to pick up a car at 12:30. Why was it not there the day before or that morning. I mean they had 7 days to pick up a car from the airport if they needed to do that. I had to walk 2 miles up the road to the enterprise who was able to put me in a nicer car in under 10 minutes. The bad part is I read the reviews about this budget before making my reservation and decided to ignore them. I definitely learned my lesson. Trust me people, please choose another location or company. read more