It has been a few years since I was last here but still overall a good experience. There have been…read moresome upgrades to the rooms which are nice and they still have the best exercise room for a small hotel. But I still think that the stay is overpriced. I likely will consider other locations on my next visit to this area. And I have to admit that the staff weren't quite as friendly in years past. But I know that in some places that fluctuates a lot based upon who is on that day. Also, they shortened the breakfast times, presumably because of difficulty in getting staff. For the price that you pay here, I like to get in a work out in the morning and get my breakfast in a more leisurely manner than usual. Closing up breakfast at 0900 seems a little early, especially for folks who are on vacation. There were several people arriving after 0900 this morning who were surprised to learn that the service was closing down. Thankfully the nice lady manning the breakfast bar was very understanding and got a few things for them from the back while she was cleaning up.

The rooms appear to be clean. However, the televisions in our room didn't work and they couldnt get…read moreit to work. The hallway smells like sewage in the morning. There was a very faint smell that night but it was on full blast in the AM. The door to the bathroom is extremely hard to close so you have to use force to close it. Which means it's going to make a loud thud waking up your family while they try to sleep or disturbing them "if" you get a room with a working TV. Elevators are dirty with dirty scum around the edges of the floor. The staff is really nice and will try to assist in any way possible. The owner... not so much. I would not recommen. I typically stay Marriott and wish I would have kept that tradition as this Hilton branded hotel is not worth $60 a night so paying close to $200 is ridiculous for a potent sewage smell and a non functional TV.

This is a Hampton Inn now, not a Holiday Inn. It is also OUTRAGEOUSLY priced. I walked in and made…read morea reservation after being incredibly misled and disappointed at a nearby "hotel" (cough cough the magnuson cough). I was told there was one room left in the entire hotel and the rate was $270. I was desperate for somewhere to stay so I agreed. But, like, the last room in the whole hotel? In BFE Virginia, really? I doubt it. Our room was fine and was a standard hotel but was no where near worth the price. I've stayed at a suite in the Hyatt in Downtown St. louis for the same price.

First, this is no longer a Holiday Inn Express, but is a Hampton Inn at this address. The entry…read moreand room accommodations are very nice. The breakfast was cheap and not appetizing; with rock hard biscuits and bagels, fake turkey sausage, etc. I ate a banana. The road noise from the interstate, which was about 100 feet from our window, was so loud and constant that we could not sleep all night. It was really bad, and we got up before the cock would crow and was very tired all day; with six hours of driving to do. All this for about $300 (with stupid high taxes) for one night. Do not recommend; do not go there.

If I could give this less than one star I would. The front staff was very friendly, but had…read moreabsolutely no idea what was what. She definitely didn't seem sober on top of the unprofessionalism of talking about her alcoholic drinking habits. She then proceeded to give us the wrong room, and then we had to wait over 2 hours for our other room (okay we understand) just to walk in and the room is still dirty- and there's a USED CONDOM WRAPPER literally right behind the night stand, so they clearly didn't actually clean the room beside replacing the sheets (which were still dirty and very yellow stained. The "housekeeping" crew were ok, but were extremely high and smoking marijuana near the rooms. We also had a no smoking room (as I have a hard time breathing around smokers) just to have the cleaning crew smoke WHILE they are cleaning the rooms, leaving the "clean" rooms lingering with weed and cigarette smell. I would highly stay away from this place. It was not worth the cost AT ALL.

The room was clean and as an older ladies traveling alone the room we got was in view of the front…read moredesk. Mike the GM was very personable and doubled as the bar keep. Some updates and painting was going on quietly when we inquired we were told it was the new management sprucing the hotel up. The food was great! I will always stay there when traveling from now on!

Clean room, reasonable price, quiet, full breakfast, missing iron, need to clear snow quickly.read more

I stayed here thinking it looked nice from the outside and it was only going to be for one night…read more How wrong I was. Dirty sheets (had to go to Dollar General and buy towels and sheets), carpet falling off the wall and there was trash already in my trash can when I checked in. And to top it off even after I sprayed disinfectant and bought new sheets, I got the mess bit out of me by bed bugs. I have bite marks and welps all over my arms and legs. Stay far away unless you want some critters sleeping next to you. My sister was in the room two doors down from me and her daughter had bite marks too. Not sure how the bugs decide who to bite but they f'd us two up. I'm still itching. A little background about me. I'm kind of a hotel snob. I like modern, well-appointed rooms with beautiful lobbies and hotel amenities. None of the above here. In all fairness in Covington you don't have too many choices unless you can swing the cost at the Omni Homestead in Hot Springs for $300 a night plus parking and resort fees. Needless to say I couldn't so I was forced to stay between here and the Magnasun. Wrong choice but not even sure if there was a right one. If you are a hotel snob and appreciate a nice home away from home please drive a little further out and stay somewhere else. You will be happy you did.

New ownership in 2024. It's clear they're turning this place around - it's not 100% yet, but it's…read moredefinitely not the sketchy place described in the older reviews. New (and very comfortable) beds, new curtains, clean, and very friendly staff. The new owners are obviously still working through a long backlog of repairs and maintenance, but we felt comfortable and safe staying here. Very convenient downtown location, too.

Very dirty and hidden prices. Stale items in breakfast area. Nonfunctional gadgets in rooms.read more

Highland had too much furniture in my room. I couldn't get around the bed to the bathroom without…read morewiping my shins with the bedspread. The (large) shower had a problem with grout mold. And the chair at the small table had some of the scariest dirty upholstery I've seen in a while. But the sheets and towels were clean, and the bathroom was clean of human dirt at least. Bit of a busy cross street. But, at $55 tax included, one of the least expensive motels around.

Staff are very friendly, and food is good. Don't expect too much. If you sit at the bar, you can…read moresee the food being cooked. It's similar to home cooked food. Portions are reasonable, so are the prices.

I almost didn't want to write a review about this hotel and let the cat out of the bag because it…read morewas so darn nice. Seriously, I was shocked by how clean and classy this modest hotel in the mountains was. Considering the very, VERY reasonable price I paid for the night, this was an absolute bargain. I've stayed in hotels that cost me three times what this one cost and they weren't half as nice. You really should ignore the previous review -- I saw no such tawdry activity on the premises. Just be advised, this hotel is now a Travelodge partner; don't let the name fool you. This has become my go-to spot for a hotel when traveling through the Virginia mountains.

I'm going to go ahead and give this little old motel some love, especially since it has only one…read moreother review. First, it is clean and comfortable. It cost us $78 +$9 tax (AARP) on a Tuesday night. The Manguson Mountain View beside it was $133 + tax and got a poor review, as did the Hampton on the other side. The host was very nice. I am posting a couple of photos to give you a better look as of October 2019. The closet has an iron and ironing board. There is a TV, microwave, and mini-fridge. Table and chair, two full beds. Shower. No coffee or breakfast. We were just tired from driving all day and wanted a hassle-free room for the night. This works just fine.

EVERYTHING needs to be updated but it was as clean as it could be. The owner was very friendly…read more Half the price of the hotel next door. Kind of loud because of being so close to the interstate.

The woman who checked me in never looked me in the eye, never smiled at me, and made me feel like I…read morehad interrupted her. Same treatment when I saw her the next morning. More interested in her cell phone and drink than helping me. Poor customer service. The quilt on the bed was dirty. The floor was sticky. The shampoo and lotion was tossed into the corner as an afterthought. WORSE was the toilet seat was NOT clean. I was a little shocked that they called themselves America's Best. Clearly not the best. I won't waste my money there again.

understaffed? Seemed like it wont go into full details but I would never stay there. Walked in…read morewalked quickly out.

Horrible pricing and it looks like it had bedbugs and I think I spotted some on the mattress so…read morejust saying I think it kind of smells bad too it kind of smells like 1,000,000 pounds of weed so I would probably not recommend this and do not go to this hotel also this place was very ghetto and it gave me Black Lives Matter vibes you know what I mean.

Used our business credit card twice for two unauthorized charges. Had to dispute with credit card…read morecompany and cancel cards.