I was traveling to Hillsboro,KY from Richmond, VA and unfortunately got a late start. I got back on…read morethe interstate 64W after getting gas and my car was struck by a deer. I was shook up and heard the front wheel and fender making a terrible noise. I immediately pulled off the next exit and stopped at the Exxon and hubby said to find a hotel. Each search I did brought up high priced accommodations with poor reviews. Finally on YELP I found the Joyner Budget Motel. I called and a warm male voice answered assuring me of the safe location of his motel. Once I arrived and checked in I felt like I had just checked in with family! The room was close to my car, the office and it was exceptionally clean! I know I will sleep good tonight and take care of the damage issues in the morning. What a relief!!

Honestly, you know what you're getting by the name of this place. The thing that makes this 5 stars…read moreis all the owners. They are so kind, sweet, & they keep the place safe, clean, & tidy. I accidentally left something behind in the room after we'd left, and they were so sweet about sending it back to me. I ended up going back to pick it up - but the care they took after we'd already vacated our room was special - not every hotel owner would do that. Bottom line: If you need a roof over your head, a bed, and a shower for the night in the area, this has you covered. Nothing fancy - but you'll love the folks in charge here! Thanks for a memorable one-night stay!

I want to preface this review by saying that we did not stay overnight in a room at The Greenbrier,…read morebut we did spend most of the day there, and I'm glad we did. When you pull in, you will be greeted by security at the front gate. We advised them we were there for the bunker tour and to do some shopping and they gave us a parking pass and directions to the best place to park. The resort is iconic, huge and pristine. We walked our dog around the grounds and up to the main building. Unfortunately, even though they say that the resort is dog friendly, there are some areas where dogs are not allowed. So I waited outside while my husband spoke to someone at the front desk about reserving a spot for the bunker tour. When he returned, I went inside while he stayed out front with our pup. When you walk in the decor hits you all at once and, if you are a Fallout fan like I am, everything just feels so familiar and comfortable. The bold, eccentric colors and patterns, the chandeliers and unique furniture... It's all there. I wandered through the shops which are upscale and fun to browse, even if you're just looking. I bought some giant macarons which were priced incredibly reasonably and really enjoyed them. All of the staff I encountered were friendly and helpful, and even without reservations, we were able to get tickets to the bunker tour. Be advised that they made it very clear to us that getting tickets "day of" is not the standard experience, so I do recommend reserving tickets if you want to do the tour. The vault tour itself is probably closer to four stars, but it's definitely a must. Knowing there was a fully built secret congressional bunker hidden underneath this glamorous resort for decades is wild. You walk through the old dorm rooms and meeting areas and see how it was all set up so long ago. You're not allowed to take any photographs, but I did read some basic information before coming. Still, reading about it and seeing it are two totally different things. It cost well over $100 for the two of us to do the tour and that is before tip so it definitely isn't cheap. It would have also been nice to have more seating, especially for things like watching the video, etc. My feet hurt a little after the tour from standing so long on the hard concrete floors of the bunker. The only reason that we did not end up spending the night is that we really wanted to be inside some of the main buildings and although they do offer dog friendly accommodations, they are only located within certain cottages kind of on the edges or outskirts of the property. There is also a $250 fee for dogs so we decided at the time that it would not be worth it for us, however, full disclosure: we regret that decision. We definitely should have spent the night. It was a once in a lifetime experience for me and if I ever get the chance to come back here I will definitely get a room and stay as long as I can, soaking up the ambiance and anemoia.

Dorothy Draper began transforming the Greenbrier in 1946 after it had been used as a military…read morehospital, and it appears the updates have been minimal, if nonexistent, since! Slouchy couches, stained carpet pulling away from the walls. The cheapest daily rack rate on a weekday is a whopping $400+/night, not including all their BS fees: $49 daily resort fee per room and 9.75% Historic Preservation Fund, 6% sales tax. SO NOT WORTH IT! Seriously, I get keeping the iconic Draper theme, but you gotta upkeep everything to warrant that price! I stayed here for 3 nights for a conference, and had multiple interactions with staff from calling to make reservations for activities, the bunker tour, dinner at the main dining room, bowling and the conference room facilities. Customer service ranged here from very nice, cheerful and helpful to unaccommodating, aloof, and just plain rude. When asked questions about the facility or amenities, the staff would often give me blank stares or just shrug and say they didn't know. I was checked in by a trainee who did not give any direction on how to get to my room in the BOONIES (Copeland Hills) and we drove around aimlessly until we gave up and went back to valet to get directions. When I asked if I could be in the main hotel with my coworker at check in, another snooty employee (senior or the trainer, I dunno) blatantly said "no, your group is assigned to the cottages", which was 100% a lie because my coworker simultaneously checked in with another trainee and was given a room in the main hotel. The next day, a second coworker was also given a room in the main hotel. They both complained their rooms were creepy feeling, dirty and in need of some major renovations. So I guess depending on how you look at it, I had it better since my cottage in the boonies wasn't as old and was in pretty good shape. The wait staff at the conference was too efficient! I left my untouched dessert literally for a few minutes at my seat and when I returned it was gone! My fiancé did the bunker tour and the bourbon tasting. He was the only one at the bourbon tasting at 5:00pm and no one showed up for the 6:00pm either. At the end, he was given a non itemized bill for $88 (the base price was $65) and then he tipped on top of the $88 thinking that was the base rate! Clearly the astronomical service fees were already embedded in there. Throughout our stay, we wondered where everyone was. Despite being reservation only, the main dining room was at best 25% full when we were there on a Friday night. Everywhere we went: basically empty. The many random sitting rooms, the restaurants, the casino, the bowling alley, indoor pool, the bars. The only activity that had a decent amount of people was the bunker tour. There were many private events we saw set up everywhere though, and our conference alone was about 300. So maybe that's their thing. My coworkers had mini fridges in their room in the main hotel, my room in the cottages did not. My coworker called room service for ice (there are no self service ice machines) and it was delivered 2 hours later when she was sleeping. The room service delivery fee is $5 for the main hotel, but $20 for my cottage in the boonies. Why do I have to pay 4x in delivery fees when I asked to be in the main hotel to begin with? Ridiculous. The Greenbrier is old and busted and riding on the "historic" factor to draw in guests. If I stayed here for leisure and paid for this out of my own pocket, I would be even more pissed.

This is a Hampton Inn now, not a Holiday Inn. It is also OUTRAGEOUSLY priced. I walked in and made…read morea reservation after being incredibly misled and disappointed at a nearby "hotel" (cough cough the magnuson cough). I was told there was one room left in the entire hotel and the rate was $270. I was desperate for somewhere to stay so I agreed. But, like, the last room in the whole hotel? In BFE Virginia, really? I doubt it. Our room was fine and was a standard hotel but was no where near worth the price. I've stayed at a suite in the Hyatt in Downtown St. louis for the same price.

First, this is no longer a Holiday Inn Express, but is a Hampton Inn at this address. The entry…read moreand room accommodations are very nice. The breakfast was cheap and not appetizing; with rock hard biscuits and bagels, fake turkey sausage, etc. I ate a banana. The road noise from the interstate, which was about 100 feet from our window, was so loud and constant that we could not sleep all night. It was really bad, and we got up before the cock would crow and was very tired all day; with six hours of driving to do. All this for about $300 (with stupid high taxes) for one night. Do not recommend; do not go there.

It has been a few years since I was last here but still overall a good experience. There have been…read moresome upgrades to the rooms which are nice and they still have the best exercise room for a small hotel. But I still think that the stay is overpriced. I likely will consider other locations on my next visit to this area. And I have to admit that the staff weren't quite as friendly in years past. But I know that in some places that fluctuates a lot based upon who is on that day. Also, they shortened the breakfast times, presumably because of difficulty in getting staff. For the price that you pay here, I like to get in a work out in the morning and get my breakfast in a more leisurely manner than usual. Closing up breakfast at 0900 seems a little early, especially for folks who are on vacation. There were several people arriving after 0900 this morning who were surprised to learn that the service was closing down. Thankfully the nice lady manning the breakfast bar was very understanding and got a few things for them from the back while she was cleaning up.

The rooms appear to be clean. However, the televisions in our room didn't work and they couldnt get…read moreit to work. The hallway smells like sewage in the morning. There was a very faint smell that night but it was on full blast in the AM. The door to the bathroom is extremely hard to close so you have to use force to close it. Which means it's going to make a loud thud waking up your family while they try to sleep or disturbing them "if" you get a room with a working TV. Elevators are dirty with dirty scum around the edges of the floor. The staff is really nice and will try to assist in any way possible. The owner... not so much. I would not recommen. I typically stay Marriott and wish I would have kept that tradition as this Hilton branded hotel is not worth $60 a night so paying close to $200 is ridiculous for a potent sewage smell and a non functional TV.

We had a last minute decision to stay overnight while visiting our daughter in college and this…read morehotel was the perfect accommodation. We actually ended up staying there for two nights. The hotel being right in the heart of downtown Salem everything was in walking distance. The rooms are very nice, clean and spacious. We had our dog Chispa with us and the staff there gave her so much love she didn't want to leave. I would highly recommend this hotel and this will be the only hotel we will stay at in the area. Oh and they serve Lavazza coffee! huge plus! Rating Room 10/10 very nice size room and beds are very comfortable Staff 100/10 they are amazing, Warm friendly and very accommodating Rowland Steakhouse 10/10 food and service was fantastic. Steak was cooked to perfection!

We regularly stay here, and it is always fabulous! This time, we stayed in the Rowland Suite, and…read moreit is my favorite room so far! It has a balcony, which is always something I really enjoy. I love the showers in each of the rooms with the rainfall shower heads, but this room also had a wonderful bath tub! After soaking in that, I felt like I had just walked out of the spa! This hotel is so elegant, the staff is wonderful and every room is well appointed with a Lavazza coffee/espresso machine, a mini fridge and complementary waters. I also love that the "lobby" has extra waters, juices, yogurts, fruit and breakfast bars available to guests 24/7. Perfection!

Absolute trash hotel. The management here literally stole $150 from me. On top it of that; after…read morethey stole the money, they had the nerve to lie to me and blame Expedia and Hiltons hotel policy for stealing my money. The fact is the general manager and manager of this hotel have zero honor and will literally steal your money to meet their hotels quota. Hope it was worth the $150. I gave the management multiple opportunities to do the right thing. Do not trust this hotel with anything. If any business is willing to steal from you and then lie to you, there is nothing they are not willing to do. I stay at hotels over 100 days a year and never has something like this happened. Gross.

Wonderful stay! I was really pleased with my choice and would definitely recommend the Hampton Inn…read moreLexington-Historic District. The service was great, a nice greeting when I checked in and the staff was friendly throughout the stay. Special shout out to Ginny at the front desk for her stellar service. The location is inviting, and my king bed & room with outside entry was spacious and clean. The room had all the Hampton amenities including a nice size TV, microwave, mini fridge, iron and full size ironing board, and a coffee maker. The bed was comfortable, and the room had a nice lounge chair. There was plenty of parking, and my room was in the back of the hotel (by the cabin) and the area was quiet and relaxing. The property has a lot of charm, especially the historic Cabin built in the mid-1700s, it catches the attention and is used as a special events space. The main house, Col Alto, is a beautiful Georgian-style brick home dating back to 1827. Both are rich in history and make the stay even more unique. I would absolutely stay here again and hear the historic rooms with bath tubs are the rooms to reserve. I was most pleased with the Kind bed & room.

We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

We went to the Omni this past weekend for an anniversary and thought it would be a romantic…read morelocation with the scenery and hot springs. Yet, we found that the hotel was significantly overpriced, poorly serviced, and much more geared towards kids than couples. The Service Nearly every interaction we had with the front desk felt like we were inconveniencing them. From the moment we walked in, my partner and I walked up to the front desk with two employees. The one briefly looked up at us and then returned to what she was doing. We stood there for a bit before I asked if there was someone who would be able to assist us for check-in. The next morning, we walked by and that same employee was leaning up against the wall staring up at the ceiling - it looked like she would rather be anywhere else than working at that front desk. It was not a helpful, four star experience in any way. The final straw for us was when we were checking out, and one of the Room Controllers (seems like a supervisor role) Patrick, was called over to try to help us with a question we had about a charge we saw on our bill. When asking if he could help us understand the activity fee listed that wasn't clear what it was connected to, he said he could look into it more but it would take over an hour to do. When we pushed if that was actually the case, he said "do you know how many people have stayed at this hotel over the past weekend," in reference to the number of tickets he would have to go through in order to answer our basic questions. Seems hard to believe a resort like this couldn't tell you what a charge on your bill is - and of course that wasn't the case. Turns out theres is a drop down that provides all the details. We weren't trying to nickel and dime here, just understand a charge that was not clearly tied to an activity. After he realized there was a drop-down and it would not take an hour to answer our question, he became significantly more friendly. Cleanliness Our room had stains on several surfaces, most noticeably on the pillows. The tub was also significantly rusted around the drain and there were two long hairs on the shower wall from previous guests that we found before using the shower. Food The food in Jefferson's was bad, especially at the price. I had eaten here before and did not remember it being so terrible. I would consider it the most overpriced meal we've had. We ordered an 8 oz steak, lobster tail, wedge salad, and spoon bread. The steak was 1) not 8 oz and 2) not cooked to order, the lobster was rubbery, the salad was soaked in dressing, and the bread brought with our meal appeared stale as if it had been sitting out for hours if not days. The Fees Everything includes an extra fee. We were fine with the cost of it, but the additional charges aren't an inconsequential amount and honestly it's clear that the fees are just a way to show a lower price when you're booking things. The one that really stood out to us was the spa "service fee" which was 22%, and which part of it went to the massage therapist - but the front desk at the spa couldn't tell us how much. We were told that this specifically was not a tip, and were expected to tip on top of the 22% fee. To make matters worse, our "50 minute massage" was not 50 minutes - we have texts we spent before and after the service from the room that shows it was closer to 45 minutes. To be clear, we were on time and completed the paperwork well before the start time - so it was not a matter of us being late to the appointment. Activities A quick note - our experience with all restaurant staff, interns, seasonal workers, and especially those leading activities was very good. Archery was fantastic, the hot springs were peaceful and unique, and the hike had a very knowledgeable guide. The guides for Archery (the intern from Virginia Tech and Ahmet) were incredibly helpful and friendly. Our activities were not without frustration though - when we showed up to our 9am archery reservation, we were met by the intern who said her boss was not here so we couldn't get into the building. So we stood out in the rain until management showed up to unlock the door. We would recommend part of our 20% activity fee on top of the cost of the activity go toward cutting an extra key so future guests don't have to wait in the rain.

Looks like older properties they have renovated. Carpet looks new and is thick. Beds are firm. Only…read morestayed 1 night but great stay. They gave complimentary bottles of water because my husband is rewards member. IncIncluded breakfast helps the budget. The breakfast was better than most and they had individual packaged cakes that were so moist and yummy. 4 varieties. Never saw that aat any hotel. Like they had bananas in the fruit bowl and the oatmeal was yummy. Oh they had pop tarts. Girls did good job keeping things cleaned and stocked.

Friendly staff. Clean room, and decent breakfast. Only complaint was the jerk road painters who…read moretook up several parking spaces in the front and not respecting the est, but no complaints towards the hotel

Best hotel breakfast by far and we've been around. Staff was super nice. We were stuck during a…read moresnow storm and they kept it shoveled and plowed. Allowed a later check out (IHG member) and we were able to stay another night on 19000 points which is pretty darn good.

We opted to use this location for its large jetted tub and proximity to New River gorge National…read morepark. Room was clean and comfy the tub was huge and was a great treat after a long drive. Only complaints this property uses a third party and wants copies of your license and still requests it again after check in, leaving you open for identity theft through that fire party, seems overkill. Also multiple emails and texts from them asking you to check in or out. A bit much.