Gavin Promo made a lasting impression on us. Best customer service I've received in years!read more

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

THIS IS A FOLLOW UP TO A PREVIOUS EXPERIENCE:…read more I returned to Syracuse on some business and was ready for a problem. As I approached the service counter I noticed that the same young lady was on duty. OK let's see what happens today. Completely different experience paper work and car were ready, in fact she handed the keys to me so I wouldn't have to wait. She also remembered me and addressed me by name. Maybe she had a heads up that I was coming but the service was much appreciated. Even upgraded my car without asking. Later in the day I got a call from the manager making sure everything was good. It was. But and this is a big but. When I got my car there was only one other car in the lot and there were four people on line after me. Do the math. I don't want to jump to conclusions but unless there were more cars on the way in this looked like a potential problem. I hope it wasn't and Dollar Car Rental of Syracuse has their act together. I'll be back again. Bottom line: Yelp does have an influence as long as we use it responsibly. LAST EXPERIENCE: Let me start by saying that I have been a loyal member of the Dollar Car Rental club for over a decade. I rent several times a year and am always happy with them. So what happened to Dollar Rent. Car in Syracuse, NY. Last week I reserved a car for Tuesday and Wednesday of this week. I scheduled the pick up for 9:30 so I'd have plenty of time to get to a meeting. At 9:50 I'm at the counter. Most Dollar Car Rental offices have a setup for members. It's very simple: You go to the booth see your name and go to the designated space where your car and paper work is waiting and away you go. A little different in Syracuse. First the young lady had know clue about how this works. Apparently Syracuse does not use this system. OK fine. Now she starts trying to up sell me. Luxury car? No thanks. Insurance? No thanks. EZ pass? No thanks. And on and on. I finally explain that I made all these choices when I reserved the car so why are we going over this again? OK so see shows me my estimated bill which is several dollars more than I was quoted. Turns out she decided I should buy Roadside Service. Now I'm getting annoyed. If your car breaks down I'm calling you not an independent roadside service. Just show me my car. Oh it's waiting for you in the lot. Well I get there and wait 30 minutes and no car. All I keep hearing is it will be here in a minute. 40 minutes later they bring my car. Finally on my way. Just outside the airport a warning signal comes on telling me tires are low on air. Fortunately I'm now in front of their repair center. Another 15 minutes and I'm back on my way. I will continue to use Dollar Car Rental, but never in Syracuse again.

Wow, worst rental experience ever, first off, the staff smelled of marijuana, nasty!, then we…read morereserved the " managers special" online, just said car chosen at pickup, when we arrived, the staff told us that managers special is an EV, but we are in an area we don't know, at a hotel, so ev wasn't a great choice for us, she said we can "upgrade" for $20+ a day, and that was our only other option, so we took it, unhappily....a Kia Soul, which I surely don't consider an upgrade! Not done yet!, we get to the car, it's terribly dirty, the windshield is so covered with bugs, the wipers won't clear, we had to drive to a gas station, and clean it with a brush.....there was food in center console....just a terrible experiance.

This Enterprise location is unusually close to the airport itself. It was a small airport and…read morestaffing was light. I got a solid car that worked well with my devices and got decent gas mileage and had enough features to make the ride smooth. Upon returning in the early evening, I found the place unstaffed and wandered for a bit before someone directed me to a key drop marked National (not Enterprise). I got a receipt the next day. The convenience was there; the pickup and dropoff experience wasn't quite as smooth as it could have been.

This one way rental was smooth and easy. I picked up the car at the Syracuse airport, which me of…read morethe best rental car experiences I have ever had. Quick and easy. We drove to Niagara Falls for a few days and flew out of Buffalo airport. Rental car drop-off was just as quick and easy. Great experience all around.

Small desk but great and speedy service with a good selection of cars. Gavin was a great guy to…read moretalk to and made my day.

Flew in for a couple of days for work and decided to get a car rather than use Rideshare. I always…read morego for National, they're great... Great service... Great car selection from their Emeral Isle, but this location doesn't use the Emerald Isle, rather there's a booth in the garage where you need to wait in line for someone to give a car. I find this very inconvenient, but it is what it is. Car selection here was adequate, not the best. Service was nice and friendly, both on pickup and checking back in. Overall, I'd most definitely return to rent from National, but this isn't my favorite location.

The staff is pretty friendly and they offer a shuttle ride to the airport. The cars were a little…read moredated but other than that the experience was good. There aren't many car rental agencies in Syracuse. Thrifty is one of the few that offer a competitive rate.

Smelly, dirty rental car and they tried to charge fees I didn't agree to. They were quick and…read morefriendly but I don't recommend.

Very pleasant and accommodating staff! Picked me up and dropped me off at the auto body shop nearby…read moreas long as it's before 5:30 pm. Seems to be a busy location and the staff hustles best they can to get you in and out as quick as possible. Also retrieved the tools I forgot in the trunk! VERY thankful for THAT!

100/10 Jalin Medley (North Syracuse, NY location) is truly…read morea master of all trades. This young man did it all! He was dressed professionally and yet took the time to clean my rental vehicle inside and out while I waited. He insisted I wouldn't take it until it was in perfect condition. That's what I call going the extra mile! Thanks again for the fantastic service, Mr. Medley. I'll be back soon.

After returning my car to the garage, I left to check in for my flight. I then realized I had lost…read moremy wallet, so I went back to the garage to look for it. By then, the car had already been taken to be detailed. Randell C., Jamie Y., and the rest of the team helped me locate my wallet under the passenger seat. They were quick, helpful, and provided great customer service. I really appreciate their help and am grateful for how they handled the situation.

Syracuse Airport Budget Rental added fuel charges when Lot Attendant saw the fuel receipt…read more review your charges

Decent. Signage was terrible…read more Usually, there is a sign telling Gold member to proceed to the garage. There wasn't, so I stood in line at the counter. Then they told me to go out to the garage. The guys at the garage started to tell me to go back in but, upon pushback they did have my car ready. It was an "upgrade" from a smaller Nissan SUV to a huge Dodge Durango that was probably much bigger than we needed. Next time I may say nah, I'm good. The car honestly didn't look that clean. Seat had like dirt/crumbs and the windshield wasn't clean. Return was easy enough. Friendly staff.

If you rent here and have issues on the road, Hertz will try to exchange your car at an airport but…read moreyou will NOT be able to exchange at a local Hertz counter anywhere else. I was stuck with an off-track driver's window AND NO A/C for most of the ride. Hertz Roadside kept sending me to the rental desk at SYR but they NEVER picked up the phone (must have called 20 times in an hour)...also no ability to leave a message for assistance. When i returned the vehicle, one of the agents gave me a card with an email address and basically said good luck as he "hadn't talked to anyone at management in 2 weeks". Your good deal won't be worth it here.

HORRIBLE HORRIBLE HORRIBLE!! The women at the counter were THE WORST! No hi, no nothing. Here's…read moreyour keys! That's it! Then you get to your car and it's FILTHY! The car had chips in the windshield, a golf ball sized dent, scratches, and wasn't washed. It smelled like cigarette smoke. The shift lead inside was awful! Avis in general sucks but this location is the worst one ever!

Terrible experience. The rental car was in unacceptable condition. We rented a full size SUV, Ford…read moreExpedition. The car we received had over 75,000 miles, was visibly damaged on the outside, dirty inside and out, and reeked of smoke. Even worse, the tires were extremely worn down, which is a serious safety concern. I expect much higher standards from a major rental company. Would not rent from this location again. Safe yourself time, energy and a lot of money look elsewhere!

I got a rental car from here for a work trip. They have a service where they can come pick you up…read moreand bring you to the shop, which is really nice and convenient. Unfortunately they only do that during the week since they're lesser staffed and work a shorterday on the weekends - something good to know. The manager did say he'd waive any late fees if I needed to drop off later because of that which was really nice, though I didn't take advantage of that offer. The whole process was fairly seamless (minus some stubbornness with my card.) The office did have a bit of a damp smell. I'm always a little nervous when I see any wear on my rental and we did notice some minor scratches, but I had no issues on return. My rental car was super dependable and the process was simple. The staff was all extremely polite and helpful. I'd rent from here again if I had the need.

i have had two rentals for traveling in the three weeks. Everyone at the East Syracuse store has…read morebeen more than accommodating, and very respectful. They follow up before during and after renting. Definitely go to this store to rent a vehicle. Sheila Larkin