Prior to checking my credit card statement, this place was going to receive 4 stars. I'll start with the good, the attendants were very friendly. Now, the struggle: I had a one-way truck rental, and this location was my drop off location. While my pick up and drop off time was 9:05 am, this location doesn't open until 10 am on weekends. I'm not sure why Budget lets you complete an online reservation to drop off a rental when the receiving location is closed. While doing the paperwork work after turning in my rental, the woman made it seem like my rental was cheaper than what it was supposed to be. I believe she said something like we are removing the deposit. I'll admit that I did not do my due diligence and ask any follow up questions. I was so over a very stressful more and was more than happy to return the truck. A few days later, my credit statement had TWO charges on it - one for my original rental around $300 and another for around $200. I immediately called customer service and was told that I was charged $200 because I returned the truck a day late. The woman at the counter NEVER mentioned this. Over the phone, I asked the agent how could I have returned the truck late when the location wasn't open. The agent put me on hold for about 45 minutes and returned with good news. He told me that I was lucky because this Budget location agreed to remove the charge from my card. I am glad the that returning location removed the extra charge. However, I'm still kind of confused on why Budget lets you rent something and schedule a drop off when the location is closed. I could understand the charge if I tried to return the truck 6+ hours after the location opened. However, I returned it literally minutes after the business opened (although the system logged it as returning it an hour late). This is a case where I think we as a society are relying way too much on technology and not using common sense. If the attendant had looked at the drop off time, they would have seen the drop off time scheduled was before the business was open and should have waived the extra charge. Then again, part of this on me because I should not have trusted the attendant and should have asked more questions. read more

Do NOT rent from this location! They charged me the agreed upon amount for a one week rental, then the next day changed the charge to add on a $450 cleaning charge!! I had cleaned all the trash out before returning it. All it needed was a regular vacuuming after a week long rental which is standard practice. I travel for work and have NEVER been charged a cleaning fee for renting a car. This seems like I was scammed by a sketchy franchise that didn't hire enough employees to do the normal car maintenance work. read more

This rental location gave me a dangerous vehicle. On New Hampshire and Randolph road the moving truck seemed ok but once I got onto the highway at higher speeds the truck was fishtailing and couldn't stay in its lane. Thank god I didn't pack the truck heavy otherwise we may have lost control. I had to death grip the steering wheel all the way up 270 at 40 miles per hour. I contacted budget and they said to call roadside which is a total joke. I called roadside at 3pm they called me back at 4pm then the mechanic got there at 5:30pm so my moving day was ruined because I had to sit with this dangerous truck until someone came out. THEN..... the mechanic said the alignment was all messed up and that there was a wheel bearing on the front passenger side that was loose. To my relief the mechanic said they will tow it because it's not safe. So the next morning the budget truck is still outside and has not been towed. I called to ask why at 5am and the roadside person tells me that they closed the ticket saying nothing is wrong with the truck and that the tech just rotated the tires.... UHM WHAT?!?!? this man didn't even take the tires off the vehicle..... do they think I'm slow? Wtf! So I have to wait until 8am to find out wtf is happening here. The roadside guy had the nerve to tell me that I need to take the truck back to the place I rented it from.... like 44 miles back down the road. They clearly do not care about my life or those around who could be injured by this unsafe truck. What a disappointment!!! Then the girl from customer service caught an attitude with me when I'm dealing with this nightmare. DO NOT RENT A BIG MOVING TRUCK FROM BUDGET!!!!!!!!!! read more

Budget Car Rental - My hands with blisters and red from my death grip on the steering wheel - Car Rental Near Me - Silver Spring, Maryland

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While the staff is kind and courteous, they don't take proper care of their cars. I'd advise avoiding this rental location. My partner and I booked a one-way rental for an 11-hour roadtrip. Once we got in the car (a 2020 Hyundai Elantra) and drove off, we noticed that it smelled strongly of cigarettes. Then we noticed there were burn holes in the upholstery. There was ash and change in the glove compartment and cupholders. In the middle of the pandemic, the car clearly had not been cleaned. Since we were short on time, we cleaned it ourselves then got on the highway. Less than an hour into our trip, it became obvious that the car also had not been well maintained. It pulled to the right, and required very careful steering; it accelerated very poorly, which was difficult for highway driving. It was out of wind shield washer fluid. And, by the evening, we found that the headlights were very weak. Avoid this location, and consider avoiding Avis/Budget all together. read more

As this location would have been very convenient for me, I have attempted to rent from them twice. Both times, they cancelled the reservations on me due to lack of trucks. I would have forgiven the first time (as I understand they cannot guarantee trucks through Budget), but the second reservation was made much further in advance. What's the purpose of a reservation, anyways? Perhaps this is better suited to the company as a whole, as their system should better track their resources. read more

I am pleased to report that my experience with Budget does not reflect the reviews from a few years back. Indeed, my experience is quite the opposite: great customer service, competitive rates, and a fine selection of vehicles. This review is being posted with confidence based on several rental experiences, rather than a single event that could or could not reflect normal operations. For a variety of reasons, we've had to utilize rental cars on several occasions over the past two years, and each time the staff at this Budget location has accommodated us in a friendly and efficient manner. No problems and no hassles builds loyalty, and I will definitely use their services again. read more

Customer service is truly horrible! Worst I have ever dealt with in my life. I strongly recommend no one ever do business with Budget. They never comply and end up over charging you. I was supposed to get my truck on the 26th. I went to pick it up, they closed and no one answered the door. I went the next day, they didn't have my trailer there. I was moving out of state so without that trailer I was unable to leave and it was a holiday that weekend so they were closed the next day. I was literally homeless for the next couple days. They were finally able to locate a trailer, but I had to drive out of state to get it. This company is so messed up in so many ways, they don't give a damn about you. I will surely never rent anything from them again. You have been warned! read more

Reserved a truck two weeks in advance and got a call two days before our move stating that they don't have a truck and will not have one but they will check and call back within two hours. No call and no truck. U Haul saved us and about the same $. read more