Horrible! We were ABANDONED by National Car Rental. Let me restate that, we were ABANDONED on the…read moreroad by National Car Rental! Never lease from National Car Rental! We leased a SUV for my wedding party out of their Midland/Odessa airport office. Our wedding was June 6, 2025, at a resort about 40 miles from Marfa, Tx. After the wedding, we drove from our resort into Marfa, Tx., for dinner about 40 miles away. After dinner in Marfa (about 5:00pm) on our wedding day, our SUV had a flat tire in front of the restaurant. We called National Car Rental who transferred us to customer service who transferred me to their roadside assistance (totally worthless). We were told to take the car to El Paso, Tx., 194 miles away or 2 1/2 hours. Obviously they don't understand stand what a flat tire is. After 5 calls to National Car rental (5 messages sent to Midland/Odessa office at the airport were never answered) and their roadside people, nothing happened. We were promised time and time again to wait where we were and a replacement SUV would come. Never happened. Around Midnight, with 7 adults a 3 year old and infant, we got a ride back to the resort. Arrived at the resort around 2:00AM! The next morning we finally got ahold of a small rental place in Ft. Stockton, TX, 1 1/2 hours away, called Small Town Car Rental. These people were wonderful! They bent over 18 different ways to help us. They brought us a SUV. When we returned the SUV to them in Ft. Stockton, Tx., they drove us to the Midland airport to fly home. National Car rental ABANDONED us on our wedding night and have yet to contact us about it. I just thank God we weren't out on a highway, in West Texas with 90+ degree temps with a 3 year old and an infant. I have yet to receive any calls or correspondence from National Car Rental. National Car Rental will ABANDON you too! Never rent from them. Pass this message to your friends and work associates. NATIONAL CAR RENTAL WILL ABANDON YOU ON THE ROAD!

The only reason they got one star is because I had to give them at least a one star for a review…read more The agent asked for the card I made my reservation with. Wanted to charge a deposit. no problem. She charged it 400.00. then asked if it was a debit card. Yes it was. She cancelled my reservation stating they did not take debit cards. Well they charged it 400.00. so they did take it erroneously. Now stranded at airport. No rental car. 400 out of my account and no way to get it back for 5 days. Due to her error. They they asked me to leave because I was upset. I paid my reservation 3 week prior. in full. Shear incompetance. RUN AWAY FROM NATIONAL RENTAL CAR AT THIS LOCATON. RUN AWAY FROM THEM. THEY DON"T KNOW WHAT THEY ARE DOING. LOOK AT ALL OF THE BAD REVIEWS. THERE IS A REASON FOR THEM..

Shea and Jenny were so kind, helpful, and professional. I booked a rental through a different…read morecompany and ran into some issues, but they were able to assist me in navigating that issue and getting me into an even better car. Thank you, Shea and Jenny! Y'all helped to add a sigh of relief into what had been a horrible day.

Worst rental experience ever. Had a reservation and waited for 2.5 hours for a vehicle. Noticed…read morea man came up and was immediately given a car. I was told management previously assigned him a car and he has a contract with them. I asked isn't that called a reservation? No help, no communication and Hertz customer service was worthless. Rent from somewhere else.

This is a VERY late review, but I needed to post it. I want to say thanks to the Enterprise team…read morefor helping me out during my trip to Midland. I have been a Hertz loyal member for years. But during my trip, Hertz did not live up to the standard it had made me accustomed to during my previous trips. So with that said, I decided to go with Enterprise. Enterprise did not disappoint! From the car selection to the staff, I was treated as a platinum presidential circle member (I'm not sure what tiers Enterprise has for its members). Thanks to the staff I encountered ( I remember Elizabeth and Robert). I really appreciate are you making my trip truly memorable.

Arrived at Midland Airport at 1205pm. Had a van reserved for noon. Approached the Enterprise…read morecounter, presented my reservation. Shit went south. But first , some background. I have a credit card for emergencies. I do not use it for anything other than emergencies. Prior to flying to Midland, TX, my wife and I called Enterprise and inquired about the following itinerary; fly into Midland, pick up a van at Midland, drive to San Angelo, drive to Omaha, NE and return van to Enterprise at the airport in Omaha. All with just a debit card. The Enterprise rep on the phone stated that debit card would be fine as I was dropping the car at an airport and had air itinerary to prove the same. Now, fast forward to the Enterprise counter at Midland. "You don't have a credit card with you? Im not giving you a car. Leave the line." I explain several times how I had spoken to Enterprise reps via phone, prior to traveling, that all I needed was a debit card. I was denied service. I presented a confirmation email, along with call logs with Enterprise. The young man I was speaking with didn't seem to care one bit. Even after explaining the gravity of not being able to receive a rental car. A woman who seemed to be his boss, advised that he needed to honor the rental. She spoke with me and explained that debit rentals were fine when your plane itinerary was for the same airport and not two different airports. I referred to the agency's website where this was not elaborated; solely that you were only required to provide return flight itinerary, not for the same airport. She agreed and provided the car. I was nearly left stranded in Midland, TX, with no effort to remedy the situation. Thankfully the young woman intervened and made the situation right. I wish I knew her name. She was African American. I hate to make assumptions but she seemed to have a Caribbean accent. She was a life saver!!!!!! Thank you miss!

Have rented vehicles here on several occasions for business purposes, the last few times the…read morevehicles I have received were dirty, unclean and overall unacceptable. I get that it's mostly us individuals in the Oil & Gas industry and service industry, but when our companies pay good money for rental's then Avis should ensure that the vehicles are clean, well kept and ready for the next customer. This rental I had this time looks like it had not been cleaned in several weeks or months, and yes it's disgusting getting into a dirty rental vehicle especially not knowing who was in it previously. I will look to use another rental company go forward and will also make our corporate office aware of this.

Avoid this place at all costs. The lady at the checkout was nice but that ends the positives. The…read morefirst car she tried to put me in was filthy inside and out. The "cleaning crew" left paper trash in the car and it was evident the car had not been wiped down nor vacuumed. I called the employee and she advised that my concern would be documented though I'm uncertain what that means. She did mention they receive a lot of complaints about the cleaning crew. When I checked the tires all of the tires were well worn and I noticed large cracks in the drivers side back wheel. I turned on the car and noticed all of the tires were inflated properly except the back tire which had 9psi in it. While I was put into another car the process should not have taken so long and this car too is filthy.

What a HORRIBLE experience! I booked a reservation on the the Dollar.com website for a base rate…read moreof $14.57. The check in process is incredibly slow! When it became my turn, as the counter agent was processing my reservation, she immediately asked "basic or extended coverage?" I was shocked and said how about NO coverage! I then got my estimated bill, and my $14.57 ($19.40 with taxes) bill had almost doubled to $36!! My reservation base rate had changed from $14.57 to $21.11. Why!?! She also wanted me to sign the fuel & damage checkout sheet without ever seeing the car! That sheet said the car was full of gas. When I got to the car, I found damage, plus it only had 5/8 of a tank. When I went back inside, she said just bring it back at same amount. When I asked her to initial beside the 5/8, she got very huffy and demanded to go see for herself. A manager did state that all the add on charges are because they are "an independent local rental company that rents Dollar cars. There were added fees that she said the local owners add on and do not allow anyone to waive! To rent the car, straighten out all the billing issues, then correct the gas level, it took over an hour to rent the car and leave the airport. For a small airport like Midland, that is totally unacceptable!

We were stuck at DFW Airport trying to fly out on standby but the weather was affecting many…read moreflights. We had to make several changes to our itinerary and their customer service agents were extremely helpful & accommodating on the phone. They helped make an extremely stressful situation much better by helping us change the pickup locations easily...three times! Despite all the changes, the cars were clean & ready for pickup when we arrived at Midland. I received a beautiful brand new Toyota Camry & my brother a new Nissan Altima. We were both extremely pleased with the vehicles and would rent from them again!

Don't ever rent from Thrifty /dollar car rental. My sister had book a car through Southwest…read moreairlines. Our plane was delayed and then changed to a later time,thrifty canceled our rental and then wanted to charge us more for the "only" car they had. We denied and went to enterprise and git a great deal. I had been ripped off once before by thrifty (gas scam)in San Diego but failed to forewarn my sister this time Just Don't rent from them

Corporate customer service answered with generic response. They did send $30 worth of discount…read morecoupons for a future rental. It took them over two weeks to respond to my complaint. Overall still disappointed with their customer service - at the airport & corporate level!

Gave me exactly what asked for. Hard to beat that. The driver picked me up at the body shop and…read moremy car was ready. When the work was complete, they brought me back to the body shop, quickly

Wow, just spoke to the rudest man ever at Enterprise! If you don't have an availability fine,…read more just apologize for it but don't try to make it sound like you are so good everyone comes to you for your great service! Look at your reviews!! Geez, I'm not the only one that thinks you suck! For ever good review you have 20 bad ones! There are other companies to rent from and I will remember your rudeness!!