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Enterprise Rent-A-Car

2.2 (52 reviews)
Closed 10:00 am - 2:00 pm
Updated 2 weeks ago

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4 years ago

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12 years ago

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9 years ago

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6 years ago

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13 years ago

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12 years ago

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11 years ago

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8 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

The Midland branch is no exception.

Mentioned in 2 reviews

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National Car Rental

National Car Rental

2.4(29 reviews)
7.1 mi

Horrible! We were ABANDONED by National Car Rental. Let me restate that, we were ABANDONED on the…read moreroad by National Car Rental! Never lease from National Car Rental! We leased a SUV for my wedding party out of their Midland/Odessa airport office. Our wedding was June 6, 2025, at a resort about 40 miles from Marfa, Tx. After the wedding, we drove from our resort into Marfa, Tx., for dinner about 40 miles away. After dinner in Marfa (about 5:00pm) on our wedding day, our SUV had a flat tire in front of the restaurant. We called National Car Rental who transferred us to customer service who transferred me to their roadside assistance (totally worthless). We were told to take the car to El Paso, Tx., 194 miles away or 2 1/2 hours. Obviously they don't understand stand what a flat tire is. After 5 calls to National Car rental (5 messages sent to Midland/Odessa office at the airport were never answered) and their roadside people, nothing happened. We were promised time and time again to wait where we were and a replacement SUV would come. Never happened. Around Midnight, with 7 adults a 3 year old and infant, we got a ride back to the resort. Arrived at the resort around 2:00AM! The next morning we finally got ahold of a small rental place in Ft. Stockton, TX, 1 1/2 hours away, called Small Town Car Rental. These people were wonderful! They bent over 18 different ways to help us. They brought us a SUV. When we returned the SUV to them in Ft. Stockton, Tx., they drove us to the Midland airport to fly home. National Car rental ABANDONED us on our wedding night and have yet to contact us about it. I just thank God we weren't out on a highway, in West Texas with 90+ degree temps with a 3 year old and an infant. I have yet to receive any calls or correspondence from National Car Rental. National Car Rental will ABANDON you too! Never rent from them. Pass this message to your friends and work associates. NATIONAL CAR RENTAL WILL ABANDON YOU ON THE ROAD!

The only reason they got one star is because I had to give them at least a one star for a review…read more The agent asked for the card I made my reservation with. Wanted to charge a deposit. no problem. She charged it 400.00. then asked if it was a debit card. Yes it was. She cancelled my reservation stating they did not take debit cards. Well they charged it 400.00. so they did take it erroneously. Now stranded at airport. No rental car. 400 out of my account and no way to get it back for 5 days. Due to her error. They they asked me to leave because I was upset. I paid my reservation 3 week prior. in full. Shear incompetance. RUN AWAY FROM NATIONAL RENTAL CAR AT THIS LOCATON. RUN AWAY FROM THEM. THEY DON"T KNOW WHAT THEY ARE DOING. LOOK AT ALL OF THE BAD REVIEWS. THERE IS A REASON FOR THEM..

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National Car Rental
National Car Rental - The local phone number they called me from to tell me they refused to honor my reservation.

The local phone number they called me from to tell me they refused to honor my reservation.

National Car Rental - They found a car for this guy!!

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They found a car for this guy!!

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(30 reviews)
7.1 mi

This is a VERY late review, but I needed to post it. I want to say thanks to the Enterprise team…read morefor helping me out during my trip to Midland. I have been a Hertz loyal member for years. But during my trip, Hertz did not live up to the standard it had made me accustomed to during my previous trips. So with that said, I decided to go with Enterprise. Enterprise did not disappoint! From the car selection to the staff, I was treated as a platinum presidential circle member (I'm not sure what tiers Enterprise has for its members). Thanks to the staff I encountered ( I remember Elizabeth and Robert). I really appreciate are you making my trip truly memorable.

Arrived at Midland Airport at 1205pm. Had a van reserved for noon. Approached the Enterprise…read morecounter, presented my reservation. Shit went south. But first , some background. I have a credit card for emergencies. I do not use it for anything other than emergencies. Prior to flying to Midland, TX, my wife and I called Enterprise and inquired about the following itinerary; fly into Midland, pick up a van at Midland, drive to San Angelo, drive to Omaha, NE and return van to Enterprise at the airport in Omaha. All with just a debit card. The Enterprise rep on the phone stated that debit card would be fine as I was dropping the car at an airport and had air itinerary to prove the same. Now, fast forward to the Enterprise counter at Midland. "You don't have a credit card with you? Im not giving you a car. Leave the line." I explain several times how I had spoken to Enterprise reps via phone, prior to traveling, that all I needed was a debit card. I was denied service. I presented a confirmation email, along with call logs with Enterprise. The young man I was speaking with didn't seem to care one bit. Even after explaining the gravity of not being able to receive a rental car. A woman who seemed to be his boss, advised that he needed to honor the rental. She spoke with me and explained that debit rentals were fine when your plane itinerary was for the same airport and not two different airports. I referred to the agency's website where this was not elaborated; solely that you were only required to provide return flight itinerary, not for the same airport. She agreed and provided the car. I was nearly left stranded in Midland, TX, with no effort to remedy the situation. Thankfully the young woman intervened and made the situation right. I wish I knew her name. She was African American. I hate to make assumptions but she seemed to have a Caribbean accent. She was a life saver!!!!!! Thank you miss!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Dollar Car Rental - Front of the rental car from Dollar Rental

Dollar Car Rental

1.5(14 reviews)
7.1 mi

What a HORRIBLE experience! I booked a reservation on the the Dollar.com website for a base rate…read moreof $14.57. The check in process is incredibly slow! When it became my turn, as the counter agent was processing my reservation, she immediately asked "basic or extended coverage?" I was shocked and said how about NO coverage! I then got my estimated bill, and my $14.57 ($19.40 with taxes) bill had almost doubled to $36!! My reservation base rate had changed from $14.57 to $21.11. Why!?! She also wanted me to sign the fuel & damage checkout sheet without ever seeing the car! That sheet said the car was full of gas. When I got to the car, I found damage, plus it only had 5/8 of a tank. When I went back inside, she said just bring it back at same amount. When I asked her to initial beside the 5/8, she got very huffy and demanded to go see for herself. A manager did state that all the add on charges are because they are "an independent local rental company that rents Dollar cars. There were added fees that she said the local owners add on and do not allow anyone to waive! To rent the car, straighten out all the billing issues, then correct the gas level, it took over an hour to rent the car and leave the airport. For a small airport like Midland, that is totally unacceptable!

We were stuck at DFW Airport trying to fly out on standby but the weather was affecting many…read moreflights. We had to make several changes to our itinerary and their customer service agents were extremely helpful & accommodating on the phone. They helped make an extremely stressful situation much better by helping us change the pickup locations easily...three times! Despite all the changes, the cars were clean & ready for pickup when we arrived at Midland. I received a beautiful brand new Toyota Camry & my brother a new Nissan Altima. We were both extremely pleased with the vehicles and would rent from them again!

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Dollar Car Rental - Long lines, high prices. That's oil country - but at least give us service!

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Long lines, high prices. That's oil country - but at least give us service!

Enterprise Rent-A-Car - carrental - Updated May 2026

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