Shea and Jenny were so kind, helpful, and professional. I booked a rental through a different company and ran into some issues, but they were able to assist me in navigating that issue and getting me into an even better car. Thank you, Shea and Jenny! Y'all helped to add a sigh of relief into what had been a horrible day. read more

Worst rental experience ever. Had a reservation and waited for 2.5 hours for a vehicle. Noticed a man came up and was immediately given a car. I was told management previously assigned him a car and he has a contract with them. I asked isn't that called a reservation? No help, no communication and Hertz customer service was worthless. Rent from somewhere else. read more

I'm a President's Circle member with Hertz and will most likely choose Hertz over any other car rental agency. Why? Because Hertz tends to have the best car selection, cars with low miles, take better care of the maintenance for its cars, and better customer service. Some of this was true for this location. EXCELLENT customer service! When I picked up the vehicle and when I dropped off the vehicle, I was greeted by both female customer service agents. (Sorry ladies I am forgetting your names, but you know who you were! You were are supper friendly and thank you for acknowledging my status with Hertz.) I was not happy with the selection of cars at this location. The car I received had high miles, the outside looked like it had not been washed, and according to the car's dashboard, the oil life of the car needed attention soon. It was my first time to Midland/Odessa, butI quickly learned there are a lot of dust storms. So just be aware of when you arrive and the cars are dirty. I was unhappy with the rental, I returned it within an hour and went with another car rental agency. Hertz, please do better at this location. read more

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I rented a car two weeks before and checked in online that morning. None of that matters when there are no cars or workers to bring the cars to the terminal. I was informed that there would be a 40 minute to one hour wait. 10 people stood in line ahead of me. I canceled my reservation and took Uber. Midland Odessa airport seems to have systemic issues, so I'm not sure any of the competitors are better. read more

Absolutely terrible, nobody was there for my confirmed reservation. Some sites say they're open until Midnight, Yelp says 11 PM. I was there at 9:51 PM. Not a soul at the counter. Phone number goes to an automated system. Social Media customer service was absolutely ignorant, rude and useless.​ read more

I had a reservation, when i got to counter, they said they have no cars and i need to wait at least an hour for cars to come back. i don't have the time to wait hours in the airport. whats the point of a reservation? they were not even apologetic. terrible worker attitudes. i would give zero stars if i could. terrible business, stay far away. i certainly understand how they got the low ratings on yelp and google. looks like they earned every bad review they got read more

The absolute worst car rental experience possible every time; they never have any available vehicles when you arrive, there is a thirty to forty-five minute wait, the vehicles are filthy, and the women working the front desk are completely unable to assist you in any way!! I'm not even sure why we made a reservation in the first place!!! read more

I'd like to share my experience with Hertz- I experienced price gouging and unfair business practice! Last summer, I rented a car from Hertz for work. I am a healthcare provider and I work in a lot of rural, underserved areas and I frequently rent vehicles. About 1 AM, I was in the hospital delivering a baby and my rental car was involved in a hit-and-run. Hertz did ABSOLUTELY NOTHING to help me get the car repaired or to get me another vehicle. This is a terrible way to treat a customer, but more importantly, in my line of work, it potentially puts women and their unborn babies at risk if their doctor can't get to the hospital because the rental car company blows them off! And then they want to charge $9000 for a Hyundai sedan!!! Including loss of use, and loss of value. It's a rental car! Everyone knows cars lose value the second you drive them off the lot! It seems that a car losing value is the cost of doing business as a rental car company! How can you possibly justify charging me for this? It's completely unethical and it should be illegal! read more

Awful experience do not use waited for over 35 minutes people not friendly and car was dirty and smelled

I would give zero stars if I could. We filled our rental up 1mile from the airport and we received a $70 fuel charger. Total scam and they know it......Shame on a Hertz for taking advantage and steeling from there customers. read more

Would give them zero stars if it was an option. I've been renting cars for a long time and all across the country and have never experienced anything like this before. Checked in early, they have cars but won't let me get my car until "around" my appointment time. There were at least 5-10 other people waiting for their car as well after checking in with the desk. Hertz needs to fix this problem as it's like this nowhere else in the country. read more

I have been renting from this location since 2008. I have experienced just about every scenario, good and bad, as the other reviewers. What I am very upset about is my last experience and based on how this is being handled, I will never rent from Hertz again. When I returned my car this week, I left a set of beats ear buds in the cup holder. I realized it immediately after I got through security. I called down and spoke to the woman at the counter. She stated they would look into and call me back. I told her they were definitely in the car and not to accept they were not in the car. After no returned call, and no ability to speak to a human, I had a coworker go the location and talk to them. They informed him there were no items left in the car and to go online and submit. This is infuriating. They were in the car. Someone from Hertz stole them. That simple. And the fact that after days of trying to talk to someone about it, I have transferred from one department after another with a bunch of "Sorry but thank you for calling Hertz" is ridiculous. Oh, and as I write this, after all those transfers... I was just hung up on. Not the crime of the century but how this whole thing is being handled or not being handled, means that I can't trust that action would be taken in a bigger event. So the action I will take is to make sure my travel agent never books anyone in my company with Hertz again. read more

I never understand the negative reviews some rental car agencies receive. I've now reserved through this airport with Hertz three times, returned the same, and have always been greeted by a professional and friendly attendant. And my goodness, how much closer can you have your rental car parked that the set-up here? Same for the return. Maybe it's attitude? Midland Airport is a small set-up that is largely supporting the oil industry. Period. Well, there may be a few folks flying through like myself to head to Big Bend National Park to hike and camp, but a vacation destination this is not. It's still 4+ hours away from the latter. All I can add is, thanks, Hertz. My car is always waiting, the line is short, and I don't get hassled because my credit card company is selected to pay for my collision and comp. See ya next year around this time. read more

worst experience and I will not book with hertz again! I had booked confirmation online. I got to the desk and was there trying all 3 cards..2 debit and 1 cc and all would not go through. The systems were slow and having issues, the guy says because it was raining. Then it printed out something from equifax stating do not rent out car. I have funds in all my accts and credit score high. I asked to speak with Manager Melissa who was avail by phone but was no help and said there was nothing they could do. If I would of know this ahead of time I could have rented from another company. I never had any issues renting a car and this was the worst. I'm never renting from hertz again! read more

Don't rent here. Personnel are not friendly. They will charge for fuel and not take it off the bill if you mistakenly forgot to uncheck the box on the website agreeing to prepay for fuel. And even though you returned the car with the tank full. So they pocketed the fuel fee. Even Customer service at the 1800 number refused to refund it. National Car Rental always gave the best service and I will be using National again after trying Hertz for the first time in 6+ years. Apparently Hertz does not need my business. read more

First of all, keep in mind that this airport is empty all the time, so it's not like the car rental places are too busy to keep their cars in tip-top shape. The check-in lady didn't have that good of an idea of how to get me rented... but after 15 or so minutes, they had it figured out. Slightly annoying, but they told me that I had an upgraded car, a Mazda 5, so I was okay with it. I get outside to the car and WOW, what a POS. Dirty, and I mean dirty in a way that it looks like it'd never been washed. The whole interior had about 1/8" of dust, leaves on the floor, and trash in the cup holders. The outside was covered in some white dust and full of dents. I had a business meeting I had to run to, so no time to go back and wait another 15 minutes for a different car. The next morning I wake up at the hotel, go out to my car, and BOOM! The car won't start. F'ing AWESOME. The hotel people jump it for me, and I somehow make it to Big Spring and back to Midland. Woo. When I dropped off the car, got lucky and the regional manager was there. Explained the issues to her and she said they're trying to make it better. Failing so far, but they get 2 stars because she says they're going to try more. read more

The worst car rental company at the airport. The wait seems to always be at least an hour, with reservations, and they are all unapologetic. Stay away!!! read more

Worst Hertz ever. Long line with only one employee working when two full flights arrived. And she had a poor attitude. Got an unsafe vehicle and wasted another half hour getting a replacement. read more

I rented a minivan through expedia and the rep at Hertz told me they don't have a minivan in inventory to begin with. They then provided me a SUV without any compensation (The SUV's condition is good). Luckily one of my guests missed this trip, otherwise I won't have enough space to fit all of them in. Tried to call and resolute this issue with Hertz after the trip, Hertz's hotline rep forwarded my call to midland airport office and they never picked up my phone call.... Huge internal control flow detected, and will not recommend their service. read more

Rented from them at the end of November and was over charged $99.00 when asked at the desk when returning car I was told that it was a deposit and the charge would only be the $203 I was suppose to pay. after calling 5 days later I was told that they could not fix it. The car stunk terribly of cigarette smoke. I would suggest Enterprise renatl. they take care of customers. this was a first and last rental from HERTZ. never again read more

I wish I had checked these reviews before renting. Avis in Midland has been good to me, but when I picked up this car, the tank was 3/4 full, not full like the other Avids cars I have rented. I got a deal, but my credit card has initially been charged double; we'll see how that turns out. At least I now know to bring in a receipt for refueling, not something I ever had to do with Avis. read more

Worst rental car experience ever. I made a reservation for a car. Check in at the counter and then waited 45 minutes there. They said they had no cars available. There were at least 12 other people waiting for cars. The staff at the desk had serious attitude. I said needed to cancel and they said ok. They then left me standing at the desk for another 5 minutes until they asked why are you still standing here. I told them I wanted confirmation that it was cancelled. They rudely said "well if you don't take a car then it's cancelled. 1. No cars available -reservation had been made 2. At least a dozen others waiting for there cars. 3. A 45 minute wait until I decided to cancel. 4. Rude customer service. 5. My Uber showed up in 4 minutes. read more

Hertz has a new policy of charging a random $13.99 for refueling unless you stop by the counter wait in line to show them a receipt. You can also email them the receipt to prove you refueled. What happened to service and checking the fuel gauge upon return. I have been a loyal Hertz President's Circle member for years and have loved there service. NOT ANY MORE! I THINK THIS BOARDERS ON FRAUD! THIS IS A RANDOM CHARGE NOT BASED ON FACT AND REALLY PISSES ME OFF. I suggest you try Avis. I have used them a couple of times recently and they actually act like they want your business. read more

Worst service ever! TERRIBLE-TERRIBLE-TERRIBLE!!! I have a reservation and arrived at the counter only to be told they are out of cars. I asked the guy at the counter what am I supposed to do? I have business meetings all around Midland and in the fields all day tomorrow beginning in the morning. Mind you it's 6:30pm. Couldn't offer me a single solution but to put my name on a list. I asked for the manager. She wasn't available. He gave me her card. I called and left her a message. I will probably be waiting a while. Called the Hertz 800 number. They said they show cars available. Hmmmmm....something's not adding up. This is the second time this has happened in this same location. Ridiculous. read more

Let me say I picked up my car this morning and like always this location always has a smile and everyone even knows me by name and knows what car I need even before I set foot inside the building! Car was ready, clean and inexpensive! No trying to upsell or hassle me over a price like other bigger city locations, which is always great being a Hertz president club member I know what I want and need and shouldn't be hassled over it but even before I hit president club the staff has always been so helpful from Jeff to the manager Sheila and other CS members at this here location at the Midland Intl Airport. read more

So slow, nothing printed out even for Gold, probably 20 keys loose on the counter. Said his computer was running slow

They supposedly didn't have any cars available when I arrived at 8am on a Thursday morning. At least, they didn't have the mid-size car I'd reserved. Instead of waiting I just took a crummy Chevy Aveo instead just so I could get out of there. I was only in the area for the day so driving that Aveo wasn't that bad(although that's probably one of the worst new cars I've ever driven). read more

Is 'Zero' stars an option? Overbooked again...arrived on time from Houston with a gold reservation. No cars available! Had to cancel a meeting and waited an hour for a vehicle. This has occurred fairly frequently over the last couple years. read more

Phillip was great. Waited until after midnight (they close at 11pm) for our late arrival. Truly appreciated the kind service to boot. Thank you Phillip. This was for AVIS car rental. read more

My husband was in an accident that totaled his car, so we needed a rental. Reserved a car online and were told to arrive after 3. Took an Uber 20 miles to pick up our car only to be informed that there were no cars available and we might have to wait at least 4 hrs. No apology. No offered solutions. No phone call ahead of time to say "Don't bother coming out here, we have no car for you." Just bad attitudes and excuses. Very poor customer service. If you have a choice, USE ANOTHER COMPANY. From reading reviews, it seems like this is a frequent occurrence. read more

They left me stranded saying they had no cars! No apology or offer to make it right. It's unethical to take people's money like this. Shameful. read more

By FAR the worst car rental experience ever. I rent cars often 3 to 4 a month. The manager is super rude and cocky. If I could give them no stars I would. They gave away my rental and then said there were 10 to 12 people in front of me. I waited an hour for a car before I got fed up and got a ride. I will never rent from hertz again. I complained to corporate and was promised a call back. I'm not holding my breath read more

We just had one of the worst experiences EVER with a rental car, which we rented from Hertz in Midland, TX. We had a flat tire today and called HertzRoadside Assistance to get some help. The woman told us to keep driving the car with a flat tire to the Hertz rental location!!!! We told her it was unsafe and she told us that Hertz would charge us $68 to come change the tire! Then she connected us to the rental location in Midland, they told us they couldn't help us! We called AAA (I'm a member) and within an hour our tire was changed, free of charge, and we were on our way. WE WILL NEVER RENT FROM HERTZ AGAIN!!! HERTZ COMPANY POLICY - TELL CUSTOMER TO KEEP DRIVING AN UNSAFE RENTAL CAR!!! read more

I completely agree with the comments. I've never left a review on yelp before but as I sit here on hour 2 waiting for the reserved car, I felt obligated. Apparently the cars are being cleaned and therefore the wait. I guess I should expect an immaculate vehicle if I ever do receive. Hertz Hurts your chance for being on time. Don't go read more

I should've known it was going to be a pain when the clerk at the counter helped the person behind me before even acknowledging me. After helping her preferred customer she gives me the keys to a car that was dangerous to drive. It badly needed a wheel alignment. I obviously took it back and was "upgraded" to a car with AC problems which badly needed an oil change. Had I not been in town visiting a dying relative I would have raised hell. I sent a complaint to hertz corporate office and still haven't heard back. Never again! read more