Reviewing the process, not the people. Avis Budget group in El Paso...even the Avis Preferred service sign is covered up..at e because they know they cannot offer the level of quality promised by the service . The line moved through the customers at a consistent rate of about 8min per customer, but when you're the fifth person that adds up to 40min wait just to pick up a car...yikes. They even had two agents here. The agents were honest enough...even after the wait in line, they stated they were understaffed and that the car would be ready in 30min. If I were in a rush, I would not like to be time compromised by a rental car company. Also, and this one is on me, I selected this company as it was connected to my Southwest Airlines ticket...but the value even with a $200 hold was outrageous for a three day stay. Tip: Shop around. read more

Budget Car Rental - Line to get my rental...I rented with Budget - Car Rental Near Me - El Paso, Texas

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First when you go to the Budget counter there is a sign saying to go to the Avis counter. After waiting in line for an hour in a fairly empty airport at the Avis desk, it took 20 minutes for them to hear back from the rental lot as to what's the status of the car. They finally hear back and I'm told where to go to get the car and it should be ready in an hour or so. They don't get how this happens when you don't have a reservation. I will never rent from Budget, Avis, or what other companies are part of that group. Time is money and they expect us to pay for their failings read more

DO NOT CALL BUDGET. GO IN PERSON AND MAKE SURE THE INFORMATION IS CORRECT BEFORE YOUR DAY OF RESERVATION. If you do not have a credit card they will not take your debit unless you are local or flying out. They do not pick up the phone at ANY location and when they do it is someone that is not at that location. They too do not give proper information. They need to put on their website WHY THE AIRPORT DO NOT TALE DEBIT CARD. Private may work with you but even if they do and you are suppose to leave that same day THEY WILL MOST LIKELY NOT HAVE YOUR VEHICLE. read more

Please skip this one. We were rented an unsafe and damaged SUV. We did not see the damage until we arrived at our hotel and reported it immediately. Believing it to be cosmetic, we thought it was safe to drive the car. Two days later we saw there was a piece of metal in the tire at the same place it was missing trim. Now they are trying to charge us for damage to the car and also not refunding an Uber to exchange the vehicle which they towed because it was unsafe to drive. I was assured i would get a refund with the receipt. I have used Budget before with no issues, but I will never rent from them again. Terrible and unethical customer service. read more

Budget car rental is a joke. I would give them no stars. First of all we had a flat and got pre approval to change tire. When we asked for reimbursement they said that no one authorized repair which was a lie. Then they never refunded our deposit and they continued to give us the run around. Save your money and go else where they are a bunch of scammers read more

People were waiting 2 1/2 hours for their cars. I had an 1130 appt and it's now 1230 and I still do not have my car.

Rental cars are not ready for anyone and it is a 2 hour wait if you are preferred or not to get your car.

What can I say other than steer clear of this place. Made a car reservation for a SUV through Costco. Called Costco to verify I could drive the car from El Paso to Ciudad Juarez in Mexico they directed me to Budget. Budget corporate VERIFIED that I could rent a car in El Paso and drive to Mexico so long as I purchased insurance for $48 daily. Guess what happened when I arrived at El Paso? You guessed it, a very rude lady at the counter said, "You can't drive our cars to Mexico, you got the wrong info, there's nothing I can do". Didn't offer any assistance. Long story short, my reservation was supposed to be a total of $1200. I ended up having to rent a car from Hertz and paying the walk up fee for a grand total of $1900. Don't trust Budget, they suck. That is all... read more

My rental was the Budget at the airport, but the address is different than posted here: 6701 Convair Road. I had to wait a bit in the cold for service, as the attendant had stepped away. However, all individuals encountered both at pick up and drop off were very friendly. Good price for the rental and location right at the airport...I would recommend. read more

I booked a car several weeks in advance for a 1 PM pick-up. We had plans for that afternoon for an event that closes at 4 PM. We did the paperwork exactly at 1 PM yet we still had to stand in their garage waiting for over 30 minutes before they gave us a car. There were plenty of empty bays in the garage where they could have prepositioned the car like everywhere else. I don't understand why the car was not ready when we booked it to be/paid for! The 30 minutes delay caused us to cut our afternoon event short. I'm not happy about this! Several other folks experienced the same thing. You would think that when you prebook for an exact pick up time they would have the car ready! read more

Well, been in line for 30 mins along with 20 other people waiting for one employee to process rental cars! Still looks like another 30 minute wait, but wait, one more employee just showed up. I have a hard time felling sorry for businesses that have such horrible customer service especially since this office is independently owned and doesn't have FastPass so everyone waits in line. Budget should notify you when an office doesn't offer this Servive so we can think of other options but then that would mean they would lose business so they don't inform you! read more

Budget Car Rental - 20 strong waiting for one employ to rent cars! - Car Rental Near Me - El Paso, Texas

We found everyone at Avis/Budget to be very nice. They don't do the fast pass but it was very very quick. The place to go is actually the parking garage not the counter by baggage claim. Don't follow the signs. I returned at 6 am before opening and there was no issues! read more

I travel a lot for work and business. I confirmed the car availability the day before and hours of operation and also told them what flight I was arriving on so they would know. Landed at 1030 call from the tarmac and nobody answers. Went straight the rental counter and the lights were off and nobody was there. Went upstairs and still nobody so I had to pay 2 cab fares and a hotel room for the night for a total of 170.00. Showed the next day and they were late arriving. Finically talked to Carla the manager and acts like they did me a favor by giving me an upgrade. Never again will I use the budget or my team!! N read more

This was the one the cheaper car rentals that my hubby can find here in El Paso, TX so we decided to use it. It's the last row of all rentals so be prepared to walk all the way down. It was an easy pick up of the car and an easy return. We had no problems. Services was nice and we were happy with rental. We would use them again if they have the better price. read more

IS ONE STAR THE LOWEST YOU CAN GIVE? I am a longstanding budget frequenter and fast-break member, but I will tell you and everyone else to avoid this particular location as much as possible. I rented a vehicle had a quote printed. When my wife arrived to get the vehicle the up-charging by the customer service person (mgr) more than doubled the cost of the vehicle from $250 - over $500 based on insurance that wasn't even on my initial invoice. When my wife tried to go back less than twenty min later the other CSR stated that she could not undue the charges and my wife would have to return in the AM, seems very sketchy especially since I've had other similar adjustments done at other locations without a blink. I have great insurance and would not need this, nor Now do I need to be treated this way. PLEASE AVOID THIS EXPERIENCE! 11/29/17 Update, so today when the car was returned to the Budget at the El Paso Int Airport, not only were they extremely rude, they turned around and are charging $8.99 for gas despite the prepaid gas option being selected on the contract. When asked about the item the manager would not even come out from behind the wall and would only bark out instructions to the front desk staff. Then took off to run a personal errand in a rental car. WOW!! Budget must really be proud to have these people be the face of Budget Int Airport. read more

I thought it was weird how they changed their rate to 43/day after they quoted me 39/day. I would rethink doing any kind of business with them. They are con artists. They add on all these charges out of no where and then you end up paying more than what the other company promised you. I was desperate so I had to take their scam. The saddest part of their customer service is that they take advantage of the people who will pay a pretty penny for a rental car. That should be illegal but it isn't. I hope that they have someone treat their family the way they treated me. I will always have a reservation and try not to rent a car from the airport. read more

Full disclosue: didn't rent a car from here, but the two females working there on 5 Nov around 5:10 pm were very odd. One was groping and rubbing the other one's arm for at least twenty minutes as they were sitting there. Super weird and I heard someone else comment on it too. Not a professional image at all. read more

I was very disappointed with my service here. After I reserved my rental with my Costco membership (which I have done about every 3 months at this same location for the past few years and never had a problem) they told me they would not honor my Costco discount because I did not have my Costco card. I even showed them the email confirmation to prove my membership. No one has ever demanded my card before or I would know to travel with it. Elizabeth was very unpleasant and I have called the manager a few times with no response. I wish I had taken the extra $42 they charged me and gone somewhere else! I will next time. No more Budget at the El Paso airport for me!!! read more

I came in to El Paso after receiving a call that my now late father was dying. In my state of shock I only booked a one way plane ticket. When I got into town and after the funeral services I tried to get a plane ticket back and the prices were more than I could afford. I made my reservation with another company came to the airport and they didn't have a vehicle for me one way. They referred me to Budget where they were able to get me a car to get back home to Dallas. The agent Elizabeth was the reason for the 5 stars. If I could give her 100 I would. Her empathy and outstanding customer service skills and friendliness was top notch. Because of her I will be a budget customer for life! read more

Complete joke of a rental car agency. First of all, their location is not where it says it is. So give yourself plenty of time if you need to catch a plane. Also, they absolutely never ever ever ever answer their phone so don't waste your time calling. They also will never ever call you back if you leave a message which again they will never answer. They seem to tell everyone that they will send them a receipt , This is another thing that they will never ever ever do according to every person who has commented. What a joke. read more

Absolutely ridiculous customer service. Different rules every time we have a car rental. We will never rent from Budget again.

When you rent a car. You are most more then likely in a city you don't know. It is nice to have a rental car with navigation right? Unfortunately I rented from budget. Who obviously thinks it is cheaper not to have a navigation system in your "full size" car. For the price I paid? 550 dollars for one week? This should have the most important function a rental car offers! read more

DO NOT USE THIS BUDGET! I will attempt to keep it brief, I made a reservation over 1 month in advance for a 4WD, they confirmed and quoted a price $450 (Winter Holiday Season). When we arrived I was told they only had compact cars, and it is first come, first serve? After 10 minutes of them telling me they could do nothing, I said either get me a manager or a car from another location. They told me it would be 1 hour, but they would. When we returned, we got a rate of $383 for a Silver, 2wd Hyundai Santa Fe. After walking in the rain, we found our WHITE Santa Fe, that later turned out to be All Wheel Drive (?). The car was not cleaned well, and within 1 minute the tire light came on. (We had to drive 2 hrs to a remote location). The next morning we awoke to a flat. (we had limited access, so I e-mailed Budget). By that afternoon a a star in the windshield turned to a crack. I repaired the tire and tried to stop the crack from spreading. (there were no Budgets close to where we were staying). On return I told them everything and filled out a report only to get a call from the GM Neil R. who fully explained away everything on their end and promptly told me how I got a nail in the tire, and how I cracked the windshield. I attempted to reason with him, mentioned my documentation and photos I took but he would have none of it and told me I have to pay for a windshield, but the they would not charge me for the tire. I told him that the tire light came on in the Budget parking lot, while I was doing 2 miles per hour? He was rude and didn't care to reason with me. When I told him that they told me it was a 2WD but was AWD, and we didn't know driving in the snow, he said AWD is automatic (?) IT IS NOT! It is a button on the dash. Bottom line I am disputing the charge and complaining to Budget, they are absolutely this was the worst rental experience in my life. And the manager did not care at ALL to try to make it right!!! DO NOT USE BUDGET in El Paso!!!!! (don't take my word look at all the other reviews, I wish I had). I found out in order for Budget to get involved, you have to book through them NOT the franchise. The franchise would Not help and billed me for a windshield, Budget could not change the franchises mind so they reimbursed me! read more

Pressure sales. Upgrade? Insurances? The minute you say NO! Their tone and once friendly service turns short and bothered. I'd reserved my car online. The rate quoted and the price charged was off. Asked what the problem was, and got a lame "new tax" line. at that point I'm too tired to fight over $5. They can keep their money, but I will not do business with them again. You get what you pay for. read more

I made a reservation through American Airlines when I booked my trip in January. Arrive to be told there are no cars. Front desk staff were unprofessional and demonstrated a "who cares" attitude. I will never rent from them again. Believe all the negative reviews, I'm willing to bet the positive reviews are faked by employees. read more

Shameful, predator, conniving and disgraceful service by one rental agent who made all attempts to rip me off. She goes by the name Anna which one other reviewer had warned about. Easy to identify by her physique built on years of consuming high carbs. When picking up my car, I was told that she was unable to locate my reservation (because it was made through COSTCO) and that she is out of vehicles at the location. Her story changed by the minute by trying to sell me on a high end model that costs 3 times what I would have paid. The worst of her lies was telling me that Costco reservations were not accepted at this location. When I showed her the reservation on the Budget app, her story changed very quickly and was able to find me a deal (despite her original story that they are out of vehicles). When she realized I was going to call Budget dedicated rep for Costco reservations, miraculously she was able to find the same exact car of my original reservation. Beware of the predatory behavior of this agent -- Anna. Be ready to call the toll free number instead of wasting time trying to convince her that you have a valid reservation. The other reps that I dealt with at this location were professional and respectful. read more

Wish I could give this place 0 stars. Was quoted a price and was charged 3 times that amount!! I was also given a $175 off coupon for going through USAA and was only give $25 off. It's bull****!! They were rude to my husband also. On top of all that, we get in the car and it smells like cigarettes. Screw this place. Would not recommend this location to my worst enemy. Never, ever again. read more

BTW this location was in the El Paso international airport @ 6701 Convair Rd. Phone # 915-779-2532 The pick up from Budget car rental was great. BUT when I was running late due to road work on the 10 Fwy In El Paso and I didn't have time to put 6 gals of fuel back in there tank. The attendant told me it would be a small charge. Yes just a small $9.00 a gal CHARGE. (TOTAL RIP OFF) The rental charge for the car was $91 for 2 days. The outrageous GAS charge was $81. When I called the next day the person on the phone told me it was my fault and basically too bad, that was the FEE. There are too many other companies that rent cars! BYE BYE BUDGET! read more

I have rented with Budget before through Costco with no problems and sometimes excellent customer service, BUT NOT HERE. Rude, combative and rigid must be the motto of this place. Problem was mentioned earlier, having a second driver. I have never had any service person talk to me as rudely as the manager did. To be clear this is one airport that its not worth renting from Budget. I will keep renting from them in other cities. read more

The rental car building is right next to the terminals and it makes it so easy. El Paso is right next to Mexico, so take a free map just in case you get lost. Carry your IDs since border patrol is all over. I got a good rate so I can't complain and it was super hot and the A/C worked so the rental I had for the week was fine. read more

Horrible customer service. Not a fast break location. Did not give me a receipt after the rental. Stated they would email me a receipt. After one week of waiting, three calls, and being placed on hold numerous times still no receipt. Don't rent from here. I'm typing this while on hold for the fourth time. After being on hold for five minutes you go to a message service but they don't return calls, so don't bother. Also, you can't get receipt from online because they are a franchise. Never again from Budget; franchise or not. read more

Horrible experience with this car rental location. I should have read the reviews before booking. I had reserved a car at this Budget location through Costco. I was scheduled to arrive at the El Paso Airport at 5 pm. I missed a connecting flight so I called the Budget office at El Paso Airport and told them I would be arriving at 9 pm instead of 5 pm. A guy named Leo told me he would make a note of it. When I arrived at 9 pm there were no cars available and the woman working at the counter said there were no notes about me arriving late. Fortunately, I was spending the night at a hotel relatively near the airport and the hotel was kind enough to arrange transportation for me to get to the hotel. So my plan was then to return to Budget the next morning and pick up a car. The Budget employee told me she would make a note for her manager to make sure I would get a discount for my troubles. The next morning I arrived to pick up my car. Leo was working and claimed he had made a note of my late arrival the day before (he had not) and also made a statement about his fellow employee that I considered racist. At least they had a car for me this time. When I returned the car eight days later I asked to speak to a manager. The manager had no idea of the ordeal I had gone through even through I had been promised that she would be notified so that I could get a discount for my trouble. When I explained to the manager what had happened she at first refused to give me a discount. When I persisted she finally agreed to give me a 10% discount. I assumed she meant 10% of the full price, so I agreed. When she printed out the new invoice I noticed that she only gave me a 10% discount on the cost of one extra rental day ($4). I told her that was ridiculous and she said that was all she could do. The car rental location is staffed with horrible people. Do not rent from them! read more

These people are THIEVES. I filled up my tank right before returning car. When I brought the vehicle back, the man told me I was good to go. I even stopped by the check-in counter on the way back to the airport terminal and asked if I needed to show anything, i.e. receipt for gas, mileage... and they said "nope you're good". Then I got bill which included $8.99 fill up charge. This is FRAUD. I have called and left 4 messages, asking to speak to manager multiple times and accounting multiple times. No response. Never use these scumbags. Should have looked at reviews before ever going with them. read more

I arrived an hour early and the attendant tried to charge me $298 instead of $237. The car smells of perfume and they make you sign a cleanliness receipt and face a $250 cleaning charge. I don't trust them as far as I can spit. read more

I wish I had read all the reviews previously. I travel nation wide and I have never gone through what I did at this Budget . Management down to counter service are very unprofessional and lack education in tourism and hospitality . The counter help has a low level of education . You can tell by their behavior and responses . These workers are the ones handling high educated travelers. What is a statement or answer to a question asked by their counter help it is received as being rude, hmmm.. don't ask if you don't want answers! I will never rent Budget again in El Paso , Texas! read more

Total scam. This Budget location does not honor FastBreak program, thus will stick it to you if you are not made aware. My profile w FastBreak takes the fuel option. I repeat, they DO NOT CLARIFY that they do not participate in the program. I was reconciling my credit card statement and noticed two large charges from Budget. When I called to inquire, they told me that the $144 charge was for refueling fee. I explained my profile takes the fuel option. At that time is when they disclosed they do not participate in FastBreak. Why hasn't his been disclosed previously??!!!?? They charged me $8.99 per gallon. Gas is under $2 a gallon. I argued to no avail and the manager, Carla even challenged me and did not feel it was her responsibility to disclose that their location did not participate in FastBreak. I WILL NOT RENT FROM HERE AGAIN!!! read more

Very unorganized.. looking at all the reviews, they must like receiving negative ones because they don't change the way the business runs. We rented a vehicle and they said the last person didn't return it so then they decided to give us an SUV... after getting all that sorted out we finally were able to leave. Then upon returning it... they couldn't find us in the system because the vehicle was under someone else's name. These fucking people better get their shit strait and better not charge us for stupid shit or I'm taking them to court, reporting them to the BBB and will make their life hell. read more

Don't get a car here ! This place scammed me into buying car insurance from them ! They charged me double what I had agreed to. I called Budget a few weeks afterward - when I realized I was charged double the amount I agreed to. Nobody would take the car insurance off my bill. I even spoke with a manager about it and explained how upset I was. He was of no help. Thanks a lot Budget !!! read more

Worst car rental experience ever. Told I would have to wait at least an hour for car. Asked for enormous amount of personal information including exact address I'm staying at place of employment multiple phone numbers. Tried to charge me more than reserved rate but luckily I had proof of reservation and rate. read more

This place sucks. DO NOT RENT FROM THIS LOCATION. I dropped off my rental and was charged 9.00 additional dollars for an extra gallon of gas since I fueled up 3.5miles from the rental location instead of their 3. I advised the agent that I was never advised and she said "it doesn't matter, it's on the wall in front of you". Rent from anyone else - this place is a rip off!.. BEWARE!!! read more