Stayed here twice and both times everything went great. The reception staff were amazing and very friendly and helpful. Room service was quick and pretty darn good, just great service by everyone that works there. The beds are very comfortable, quiet, and the rooms are well maintained. Overall, a place to stay when in El Paso. read more

Disorganized check-in and a total bait-and-switch vibe. Saturday check-in at 4pm: huge line, one person working the desk, and the rooms that should have been ready... weren't. The only rooms they had available were over the pool--and they make you sign a sound waiver basically admitting there will be loud music until 2am. That was not disclosed when booking, and it should be. So your choices are: wait around indefinitely for a normal room, or accept a "party zone" room and sign away your right to complain. We were traveling with my wife who's 7 months pregnant, so that was a pretty brutal situation to be put in. Then Sunday morning they crank the music again around 7am, so even if you do take the pool room, forget sleeping. The bar scene at night attracts a rough, low-rent crowd, and the hotel seems determined to cosplay as a Scottsdale party hotel. It's not. It's loud, poorly managed, and not upfront about what you're actually booking. If you value sleep or basic competence, stay somewhere else. read more

A perfect stay! We choose Hotel Indigo as the location in downtown El Paso provided us the ability to walk to several attractions nearby, including the baseball stadium, museums, plazas and much more. There is also a trolley stop about 1/2 block away. Familiar with this hotel chain, they lived up to all our expectations! Clean and comfortable room, enjoyable pool, friendly staff (front desk, house keeping, etc), fast valet parking, and a great restaurant on the first level for guests to dine at if they choose. The price point for our stay was very reasonable, especially for a weekend. Parking is valet only at $21 per day. Even with this additional parking cost, Hotel Indigo was more affordable than other IHG properties in El Paso. Maybe we just lucked out with the right weekend, but it introduced us to a lovely property we'd be more than happy to stay at again. read more

Hotel Indigo El Paso Downtown - Hotels Near Me - El Paso, Texas

See all

Great downtown location and walking distance to a good number of restaurants and bars. Indigo is a step above Holiday Inn in the IHG group of hotels. Parking is via 3rd party valet service. Need not worry they are open 24/7 and prices were fair. Lobby is on the 5th floor as Indigo occupies floor 5 and up for their guest rooms. They feature a beautiful roof top pool attached to a bar with seating both inside and outside. Bar has a good menu if you choose stay in and eat. Room was nice, though I had to have my sheets changed out due to dry blood stains. Service was quick and friendly. Overall, experience was pleasant and will look to stay again when in town. Thank you Indigo. read more

One of the best hotels I stayed in. My bf was stationed there and he was on leave during Christmas and even though it was Christmas the staff was attentive and so helpful. Our room was clean, the hotel was beautiful, and the location was perfect. The only downside was the music at night but it wasn't that bad and we were made aware of it. read more

This place is beautiful. Very well run. All of the staff and especially Dave took excellent care of me. The attention to detail and going beyond is what sets this hotel apart. I do a lot of traveling and can tell you with experience this hotel is rare. I look forward to my next trip to El Paso. read more

Hotel Indigo El Paso Downtown - The view from my room in the 12th floor - Hotels Near Me - El Paso, Texas

Such an amazing place! The staff was outstanding & the facilities were magnificent. No better place to stay in El Paso! Keep those kids out of the pool & it'll be even better!!! read more

100 stars if I could. Upset I was only here for the night. Staff is extremely pleasant upon check in and check out. The rooms are gorgeous and aesthetic, even the hallways are beautiful. Took a shower and it was the best hotel shower with a wonderful bath products that leave me wanting to buy them for myself. The bed was probably the most comfortable bed I've ever slept on, I slept like a baby for-sure my only complaint would be the blackout curtains not being dark enough for my own taste and the fact that valet is mandatory unless you want to park at a meter. Quality of the hotel outweighed those things though, just something to keep in mind with the parking if you are not planning on spending $$ for valet, I believe it was $23? Thank you hotel indigo and all the wonderful staff we encountered, especially the man working in the lobby on October 23rd , he was fantastic and helped us put our luggage in the car. read more

See all

Okay! Cute, adorable, chic, new, trendy. D (at the bar/restaurant by pool) AMAZING! Fire alarms going on "this has never happened before" well into the night not so cool or chic. The room is perfect with a view of the pool. It's gets hot y'all so keep window blinds shut. We had to get a small fan to help. It's 102° of course it gets warm. The staff has been kind and again, D! She served us by the pool, she brought iced water out with every round we had! That's just incredible service and she's so friendly! Anyway, love it! read more

Hotel Indigo El Paso Downtown - Pool time yall! It's 102° but in the water it's perfect. - Hotels Near Me - El Paso, Texas

I forgot to post a review but this was for my fabulous stay back in September. The Hotel Indigo was the best overall stay and experience for me and my family. We appreciate your hospitality from everybody from the Front Desk to the Valet, and Housekeeping. We enjoyed the Downtown view to the Friday nightlounge and pool. The restaurant was close to the ballpark where we had fun. The breakfast and lunch hit the spot. Thank you again Hotel Indigo for closing out our Summer in a memorable way. read more

See all

Mid-century modern is my favorite housing style and décor, and this is exactly that. Hotel Indigo El Paso Downtown has that flair to it, that's stylish, hip and cool. Plus, the downtown location, walking distance to many restaurants and establishments is convenient. We checked in on a Friday evening and the lobby is actually upstairs after you drive up to the garage area where the parking is for guests. They only have valet parking here, which is $18 a day. When we arrived at the lobby, we heard live music playing, which was nice. We were told that they have live music until 1am on the weekends, and they ask guests to sign a document acknowledging this. For us, we didn't mind. But I can see why this would not be good for others if they need a quiet space for sleeping, etc. It's definitely something to keep in mind if you're looking at booking here for a weekend. The hotel had everything we needed - AC, wifi, a big, comfortable bed, etc. Our room had a TV, plenty of lighting/lamps, good shower, toiletries, teas, coffee and a kettle. However, it didn't have a fridge, which was surprising. The amenities are nice here. There's a pool that's right by the lobby and is off of the patio area where the bar and live music was. They also had a gym here, as well as a restaurant on site. I did notice that it's dog friendly, which is always a big star in my book! My partner and I were only staying here for a night as we were making El Paso a starting point for our road trip. However, I wouldn't have minded staying another night, especially to see more of the city. But next time! Good stay. read more

See all

Willian at front desk was amazing. He not only accommodated the state but went above and beyond to provide perfect customer service. I'd come back again anytime read more

Hotel Indigo El Paso Downtown - Pool - Hotels Near Me - El Paso, Texas

We travel between dfw and la often and use this as our overnight quite often. Never again. I give the young man at check in all the credit in the world. He's a one man check in and customer experience machine. The rest of the people are rude dopes. Bell man is a weird dude and won't listen. just keep saying no and let it be. The bartender came to us at 10pm and said I'm gonna take those glasses. They were full because we just got there and had full drinks. She didn't say hey we're closing I'll get you cups. Just so rude. Sounds petty but after driving 9 hours a person might need a bit of a break. You wont find it here. It must cater to a different crowd but they treat older travelers like it's a burden to be even remotely accommodating. Again.... Just don't. I hate to say it because it's been convenient up to this point. Very disappointing. I hope someone listens because the only person on site who cares is the dude at check in. Otherwise forget it. Rooms are pretty dated but livable if just passing through. read more

Great location. Clean rooms and greet staff. Fifth floor host a really nice bar and a pool. Very serene spot for teleworking first thing in the morning. The gym is on a small side, consisting of only a couple treadmills some free weights a peloton air climber. Three people working out, makes it feel crowded read more

See all

Hotel Indigo was home base for me for a quick work trip to El Paso, and I loved it! The hotel is in a great walkable location right downtown and I felt super safe there traveling alone. The lobby is on the 5th floor. My room wasn't ready when I arrived early, but I hung out on a shady couch near the pool and enjoyed the warm weather and my book. My 9th floor room was ready at the regular check in time. My view was awesome - I could see the pool and mountains from my room. This was great so I could tell if the pool was busy (spoiler alert, it never was while I was there) before heading downstairs. The bed was super comfortable, the AC was working, and I loved the big shower. I would have liked a mini fridge for leftovers and water, but that was really my only small complaint about the room itself. Working USB ports right by the bed were great! I would honestly give five stars for the pool alone - it was so peaceful and calming with the waterfall, awesome view, and great atmosphere. It was never crowded, and the varied seating was nice - the three cabanas were usually taken but I was happy to sit in the full sun with plenty of SPF! There was a mix up with a Door Dash order that my friend tried to send me on my last night - it was nowhere to be found, unfortunately. It might be helpful to have a sign in the entrance lobby downstairs that tells food deliveries to go up to the 5th floor lobby, since no one was manning the desk downstairs whenever I was down there. I only interacted with two different employees while at the Indigo - one was super nice and friendly and was trying to assist me with the Door Dash mix up. The other employee was less friendly but not rude. There is a bar inside by the pool area that serves food and drinks, and a restaurant downstairs that I'll write a separate review for. I would definitely stay here again! read more

See all

No I know why the have 3 start ranting. Because the charge you 50.00 dallas every time you stay a nother night. And then they forget to give it back to your credit card. Then you call them and no one will answer your call. They need to be like other hotels and charge you once only. The workers there are very good at the jobs. But they hotels need to work on there reatern places. It's not good when people that stay there have to call to get back there money.!!!!!! read more

Service was so slow. There was two other guests waiting for food and it took 45 minutes to get served. Food was good once we received it but definitely I would consider walking to a nearby restaurant for faster service. read more

I have to revise my previous review. Hotel Indigo decided to do the right thing, but after I posted a highly negative review of their hotel. After more than a few back and forth communications with several, different contacts, they refunded our entire amount. I cannot expect more than that under the circumstances. read more

I went to brunch here recently. The vibe was great, and the service and food were amazing. Definitely recommend coming here.

Me and my partner really enjoyed our time at Hotel Indigo! We decided to try out this hotel again as Vanessa the GM was gracious enough to offer us a room free of charge. This visit was such a change and for the better! We enjoyed the amenities and really enjoyed our room. We had Mamacitas the following morning and were blown away with the chilaquiles!! Thank you so much Vanessa for your hospitality! read more

I actually love the location of this hotel and the modern decorations etc. I do have three issues that have kept me from returning. I actually cancelled my last reservation because of them and stayed somewhere else. Issue one is having to make a stop at a separate floor to get my valet ticket validated every time I come in. It's inconvenient to stop at the front desk several times a day just to be able to come and go. At times there is also a line so it's time consuming. Issue two was really loud pool music heard until I called down around 11pm on a weekday. There was nobody at the pool and it was cold and wet but the music was still blasting. I get it on the weekend if it's nice and people are having fun but there was zero reason for this on this night. Issue three was the gap under the door coupled with the wood floors meant everything that was said in the hallway was heard in the room especially the cleaning people knocking on doors yelling housekeeping at 9am when you already stayed up late due to loud music. I tried rolling up a towel to block some noise and nothing helped. They really need door sweeps to help block some noise and maybe some rugs to help absorb the noise. read more

Hotel was clean and updated. The beds are pretty nice. The cleaning service was prompt and diligent. However, one day they placed the dirty towel back up when I had put it on the floor. The rest of the stay was good. The bar and pool area is pretty nice. The fire pit and the water features make it very comfortable to hang out and catch up. The staff is amazing and caters to the clients. read more

Hotel Indigo El Paso Downtown - Hotels Near Me - El Paso, Texas

This is my second time staying here. My first time a couple years ago I thought it was A special event that they Had a DJ playing loud banging music that literally rocks the building all day and night. So if you need to rest at all , you won't get it. So, my second time same thing. I have a very Important performance tonight can't get any sleep at all before my performance. Must use my headphones now to block Out music. the music is Blasting! They won't accommodate their guests . So I must try Corporate . Be aware that this hotel read more

Property was stolen from my vehicle at the valet and the motel did nothing. 0 out 5. When I talked to the manager they transferred me to the valet and they never answered. read more

I dislike complaining about a place because it ends up affecting the wrong people, the ones actually doing their jobs and uplifting the good name of their place of work. So, if you read PAST my initial bad review about ONE guy, you'll read all the good things we experienced while visiting this place. I'm giving the establishment ONE STAR to get their attention and will gladly change it to what I really think they deserve once I get a satisfactory response. We were part of the thousands of people affected by Southwest Airlines' holiday season meltdown. Our El Paso flight taking us back home to Dallas after visiting family was canceled with just a few minutes' notice before boarding time. We couldn't find any suitable replacement and headed back to spend one extra night at my parents' to rest up for the long drive back home on a rental. We were tired, stressed, and a little worried about work. On the other hand, we were looking forward to spending a few extra hours with family. They recommended Mamacitas as a place where a large group with kids could enjoy a good meal and a better time. As they were full and we'd have to wait to be seated, we headed upstairs to the 5th floor to get a couple of drinks and have the kids enjoy the rooftop terrace. My dad, brother, daughter and myself headed outside with the kids while my mom, wife and sister-in-law stayed behind to order drinks. After a while, my sister-in-law came over and told us they were missing one ingredient from the drink most of us had ordered. I literally told her to tell the bartender, who we later found out is named "Paco", to "be creative and go wild." Just a few seconds later, my wife came over furious and told us we were leaving. She explained he had been very condescending and rude telling them that he couldn't "ruin" his "creation" and at best he could prepare us a Margarita. My sister-in-law had tried explaining to him that we would be okay with a modified cocktail of what we originally ordered. And then he called her "mija". So, now on top of condescending and rude, he went full sexist. I doubt he calls guys "mijo". I doubt he calls older women "mija". And I doubt he calls younger women "mija" when they're with a guy. Either way, I don't think that's very professional. On top of that, when my brother and I went over to him to complain, he was also rude, he kept raising both his voice and his finger to our faces and he never let me finish a sentence. I don't think a guy like Paco has a place in the service industry, let alone an upscale rooftop bar and pool. I mean, he couldn't handle a simple ingredient change in a near-empty bar. Now to the good stuff. Once we were seated at Mamacitas, our experience was totally different. The staff was nothing but friendly, helpful, and efficient. We got everything we ordered without a hitch, no matter that the restaurant was and remained full at all times. And the food was superb. The service, quality, and taste fully deserve five stars. Other than Paco, our experience at Indigo/Mamacitas could've been spotless. He was the lone turd. read more

Jasmine at the front desk is without a doubt one of the best people to represent your company. She was so knowledgeable and helpful when it came to helping us navigate the city. I didn't know what to expect because of the news but the hotel and downtown EL Paso were so surprisingly different. We walked to the plaza hotel at night and didn't see anything that made us weary or uncomfortable. As a parent sending my daughter to work in El Paso, I am much relieved. The people were very friendly. When I visit Hotel Indigo will be my home away from home read more

It is long overdue I update my review about Hotel Indigo because I seriously cannot rave enough about them. Not only is the hotel situated perfectly within downtown El Paso; however, their event/catering team really blew it out of the water for a recent family event we held there. My family was getting ready to decide where to host my sister's engagement party in El Paso, and we wanted a place that transported our guests to a metropolitan scene. Since I've been fortunate to stay frequently at Hotel Indigo for a few years now, I immediately thought of this hotel. Reaching out to the event/catering team led by Jessica, was seamless and she seriously was the Rockstar of the evening. The months leading up to this event had endless amounts of constant communication from Jessica, great options and honest opinions, and her professionalism and creativity was evident throughout the whole process. We knew it was going to be an amazing event, but we weren't ready for the ultimate appeal and impression of the party her team put together. Renting out majority of the bar and rooftop patio as a venue went for about $700, but included cocktail tables, linens, plenty of space for seating and standing room, assigned staff, and plenty of help before/during/after the event. Of course this is separate from the F&B spend.9 I'm personally not always the biggest fan of buffet; however, the buffet spread they had set up was spectacular. I really loved the panels and burners they used as they were more of an art-deco inspiration and weren't those typical silver catering trays. Now the catering menu is actually pretty good and everything that we ordered was great for small bites. We stressed to the Hotel Indigo team we wanted more of a cocktail party celebration and not a sit-down party. We had a beautiful spread of a meats and cheese charcuterie spread including various meats, fresh mozzarella with a balsamic vinegar glaze, brie, fresh figs, strawberries, almonds, and so much more. (You should definitely utilize the long community table for your event). There was also pot stickers (damn good honestly), meatballs which had a nice spice to them, and mini chicken cordon bleus. I loved how hands-on Jessica's team was and seriously she deserves highest accolades, because not only did she meet our expectations, but she surpassed them. Her team set up various cocktail tables, tables per the locations we requested. Introduced me and my parents to the rest of her team including the bar so we could always have someone to reach out to for anything. I also enjoyed the staff not only allowing our guests to order at the bar, but they were constantly walking around taking drink orders. A few weeks before we put in our request of wine bottles and what beers we wanted as we were providing open bar for beer/wine; however, wanted to still have the cash bar option of liquor for our guests who wanted to get lit. (As if beer/wine alone couldn't get the job done haha) What I really enjoyed was how we were able to purchase bottles of wine in advance, and rest assured, they were reserved solely for our party for glass pours. The special touch that I took notice was they ordered extra bottles in case we wanted to order more on the spot. THANK GOODNESS THEY DID Everyone at the party literally though Jesus himself was there to turn water into wine, and we basically tripled the number of wine bottles we first ordered. Now at the event itself: Susan was the point-of-contact at the party and she held the fort down. Not only did she ensure the whole team knew of the wristbands we were utilizing to mark who was part of the party; however, she always checked up on me and gave updates throughout the night. The team at the party was great making sure there weren't any randos trying to take advantage of open bar. (Fun Fact: Cash Bar Spend from your guests is applied to your minimum F&B spend.) Circa Bar and the Rooftop Area is not only scenic has a great skyline of downtown, but damn is the view with the mountains superb. We had our event during sunset hours and the photos were stunning. Everyone at the party kept stating how beautiful it was and how crazy this place is in El Paso. Many of them had never been to Hotel Indigo, so I was a proud lad getting to show off this place. The music really set the tone for the night and honestly, it's the music they play all the time. So it's great to have a great ambiance without having to pay extra for a DJ. Seriously if you live in the city you need to go to Hotel Indigo just for drinks at the bar. Once the event concluded, I had a room at the hotel so it was super easy utilizing Bell Hop service to send up all the gifts and random stuff to my room, so I could then have it delivered to my car the following morning. Thank you, Pedro and Dave, for the assistance. There was also another gentleman who helped take up all the event decorations and props from my car upon check-in so h/t to you as well. read more

Terrible it's loud the music and DJ every night i could never be in bed before 1am because that's what time they cut off music. They didn't clean my room!!! the food was subpar. the hallways are super hot. They actually allow people to come in off the street a just hang out in the bar a pool area like it's a club. People drink loud in hallways at 2am. We came with a group from Waco for a Federal outreach! I will never stay here again read more

This place was great. The room is modern and updated. The staff was very friendly. Valet is a bit weird since the attendant is on the opposite building, but I think it is a shared service. The check in counter is on the 5th floor. Yes there is some music playing but they shut down when the bar does. If you like going to bed early and are a light sleeper this may not work for you. There is an attached restaurant on the ground floor that i unfortunately did not get a chance to attend since they stop serving breakfast at 10:30. Ohh and there is a great bar around the corner behind the hotel. They were open until 2am. read more

There is no free parking it's 18$ a day and no complimentary breakfast. Because I had to stay within an agency budget once I learned this I checked out after just one night and went over to the embassy suites/hilton. When I offered feedback to the hotel staff about how they might secure more govt. agency business by subsidizing parking and a breakfast the response I got was "we don't own the parking it's a third party and we typically have guests that only stay 1-2 nights" --well I can see absolutely why that is the case. Apparently they are not interested in guests staying longer which makes no sense to me at all since the hotel had vacancies. Anyway consider a nearby hotel with free parking and complimentary breakfast who is interested in attracting your business. read more

Way overpriced! We got in after midnight to the airport, the hotel recommended this person to pick us up, he was very kind but it was $50 to drive less then 15 minutes. We got to the hotel checked in only to realize that our room was very small with furniture that was breaking apart. We woke up in the morning to jackhammering. Breakfast was $14.99 for Continental and $19.99 for cooked foods. We went for the cooked items, the selection of foods was little to none, no juice, fruit was in a cup and my husband found a hair in his fruit and his omelette. Last straw was the coffee was terrible! There was grounds in my coffee, I could barely drink it. I'm not a coffee connoisseur but I do know what really bad coffee tastes like. Needless to say we checked out. read more

Our stay at Hotel Indigo El Paso Downtown was nice. We were visiting El Paso for a sporting event and we chose this hotel for the location and value. We were not disappointed. The room was comfortable and quiet. The staff were friendly and helpful. One disappointment, I am not sure if the staff are told to direct people to the dining on property but they should be honest. Because of the need to pack very light we had only very casual clothing. We asked the staff for a casual place for margaritas and chips and salsa. They recommended the restaurant on property. We were definitely under dressed and the food was not what we had requested a recommendation for. read more

I had the misfortune to visit a friend at this hotel. The experience was not pleasant. I tried calling the hotel several times on the number posted on google. I needed directions and parking information. The number does not work and I kept getting a weird message about unavailable routes. The valet parking service is a rip off (Guaranga Enterprises). They charged me $20 (btw, you're pretty much forced to use this service) and they obviously went through my glove box and the closed console in the car. What were they looking for, I wonder? Hmmm. Maybe loose money. The receipt they give you when you valet your car states they aren't responsible for "articles left in car". How convenient is that! They park your car. Keep your keys. And look through the vehicle for stuff to take. Be aware. This did not feel like a safe experience. read more

My friends and family went this weekend and while dancing I turned around and caught the manager recording me and when I said something, he said he knew me. That still does not give somebody the right to record me. And then later I ordered a round of shots and they brought something completely different and I said something to the manager and he told me that they know how to make the shot I ordered and I said are you sure you didn't just Google it when you could've just asked me what it was and he seemed to get offended and say "no we know what we are doing". Then the waitress came and I let her know that the shot was wrong and she admitted they googled it. Then the manager still made us pay for it instead of just admitting he was wrong and fixing our drinks for us then he said he was only going to fix one drink by adding an apple liquor to it. Worst Customer service ever then when we went to leave, I asked the lady if they validated parking for Bar patrons and she said "let me see your ticket", then stamped it and wrote a little note "needs to pay". What was the point of that? She could've just said no they do not and I would've been on my way. Will not be returning and from the looks of the other reviews, I'm not the only one with a bad experience at this place. There are plenty of other hotels and bar lounges to go to, and this one will not be one of them for me ever again! read more

Love the hotel love that it came with valet parking great views and the 5 th floor was the place to be wish there was more selection of food but love it overall read more

Outstanding service, great bar, lovely room. Stayed here for a night. Went to check in @ 5pm but the room wasn't ready. They gave us drink coupons, hung out on the 5th floor patio next to the heated pool and proceeded to get sloshed thanks to excellent drinks and lovely service. Everyone we ran into that worked heeded was top notch, friendly and 100% on their game. Room was outstanding and we had a great stay. Looking fwd. go coming back to El Paso & staying here. Job well done - keep up the great work. read more

See all

This hotel is worldwide. You have a diverse group of customers. You need to expand you music. The constant Latin rap is awful and annoying. I little bit of different kinds of music goes a long way. Ambiance is good but The music sucked and made us leave. There were children there. read more

Hotel is noisy - the restaurant has terrible food. I ordered the seared tuna that was very salty. Music is very loud in the restaurant and lobby read more

This hotel is nicely decorated but there was no hot water, and they were burning sage inside at the front desk in the lobby I'm super allergic and it triggers asthma attacks for me. We're pretty disappointed, would not stay here again. read more

The hotel is nice, I haven't stayed at any other hotels in El Paso so I cant compare it to others. That being said, the fact that the hotel has a rooftop pool with bar warrants at least 4.5 stars but yelp doesn't allow half credit. The room is updated to contemporary style. The bathroom had a barn style door; which I'm not a fan of for bathroom doors. Besides the door the bathroom was updated the same contemporary style as the room with a large walk in shower. The pool and bar / restaurant were more than I expected. On Sundays there is a DJ and it feels more like a rooftop bar in a city like Atlanta, Miami or L.A. All in all its probably one if the better hotels in El Paso. The rooftop pool and bar was the deciding factor for me and is what will bring me back next time I'm in El Paso. read more

Hotel Indigo El Paso Downtown - View from Room 908 - Hotels Near Me - El Paso, Texas