I got a confirmation number because I booked a rental a week beforehand.. while flying, this…read morecompany canceled the reservation.. stranding me at the airport... Got an Uber ride... Dude explained that they do this all the time constantly canceling people's orders so that they're stranded at the airport.. when I got back in line and asked for the car that I paid for, I was told that security would be called... I said please call security. Maybe they'll give me a ride out of here. Some guy named John is the one who's giving Enterprise a bad name and putting the two nice employees in a really crappy position... They both said they wanted to quit because of how unorganized this businesses run. Don't trust Alamo or Enterprise or any of the subsidiaries. If you call them, you'll get someone living in another country who promises you a car.. but then when you show up in Durango there will be nothing for you.

Made a reservation through Alamo/Enterprise for a Midsize AWD SUV. They gave me a Jeep Compass,…read morewhich Edmunds classsifies as an X-Small SUV and other sources classify as a Compact SUV. With our luggage, our family of 4 had a cramped ride through the mountains. Be aware that what Enterprise calls Midsize may be what most people consider Compact.

Easy peasy return process!…read more They should post to record ur mileage when you pull into the prkg space, but other than that a no muss no fuss return process. I called to insure my return was properly recorded because I hadn't received my receipt after returning and I had a "late return" issue w/my Hertz rental in NVL...Mike was very nice and made sure my rental was recorded returned at the correctly noted time and sent my receipt w/in 10mins of calling! Greatly appreciated!

Flew in on Sunday afternoon - arrived at 4 but the hertz desk wasn't manned until 5pm…read more No accommodation for their hertz gold program At least a dozen customers waiting in the terminal - some all day long - all the other desks were open but didn't have cars I love the small airports but this hertz is pathetic based on the normal gold member experience

DO NOT RENT FROM THIS PLACE. They will send you a bill for damages you did not do to your rental…read morecar. I've rented multiple rental cars and have never had such a negative experience. AVOID AT ALL COSTS AND TAKE MULTIPLE PICTURES AND VIDEOS AT DROP OFF AND PICK UP because they are fraudulent thieves.

Horrible Customer Service! We use National at every airport and this Durango location is the worst…read morefrom a customer service prospective! No one is ever at the National counter so you have to deal with the Hertz counter. My husband left his laptop in the back of our rental car and we called 1 hour after we dropped the car. Dee refused to transfer us to the line guys or the manager. She said everyone was too busy to help! My husband was already on a plane back to the airport and Dee wouldn't tell us where to go or who to talk to. She just wanted us to file a ticket for a lost item with the 800 number. DEE was AWFUL! She was so rude and not helpful at all! National and Hertz needs to make better hires and address the customer service at this location!

My sister visited me and rented a car in Albuquerque and drove here. When she turned it in m, she…read moreasked about keeping it a few days and they wanted to charge her nearly $4000! We will not be dealing with Avis ever again.

Bottom Line: A small Avis location with cars just a short stroll from the counter…read more I regularly rent through Avis so that is who I booked my car rental through when visiting Durango. Unlike much larger Avis locations, there is no electronic sign board with Avis Preferred members' names and parking spaces and there is no automation at the exit gate. Instead, here things are very nostalgic where you talk to a real human at the counter and as a bonus they print your rental agreement on a dot matrix printer! Yes, one of those printers from the 1980s that makes all of the noise and takes spools of paper with the holes along the edges. Once I had my rental agreement I think it was probably only a 25 yard walk to the car. There was only one other person in line in front of me and service was friendly and efficient . . . well other than the agent waiting for the dot matrix printer. Overall this was an easy car rental experience.

Honestly great service. I rented online because it was much cheaper through Expedia. It was $70…read moreonline versus over $200 at the counter. I rented a mid size suv and was given a sedan instead. Gas wasn't full. I called to extend a day. When I returned no one was at the counter so I put my keys in the drop box. I got a call a few hours later asking when I was dropping off the car even though I already did. They said they would adjust for giving me the wrong car. Customer service overall was very friendly

Upon receiving our post-return invoice we noticed several errors that the team were unable to…read morecorrect. Concern 1: The vehicle was returned with 1/4 of a tank of fuel remaining, and the staff recorded "2.0" overvaluing the amount of fuel used during our trip. Concern 2: In addition to this, when we were first picking up the vehicle we chose the pre-rental refueling rate of $4+/gal, we were charged a higher refueling rate of $6+/gal, as if we chose refueling after returning the vehicle. Concern 3: Furthermore, based on the language printed and used during our pick-up, we understood that in choosing the refueling option we would be paying to return the fuel tank to full from the amount we returned the vehicle with, 3/4 of a tank in our case. In attempting to correct these errors with the staff at the return counter (Renewal W. Vigil and Ashton Phillips), we were interrupted by a manager (Rebecca) who only walked into the office a moment earlier, missing the first 15 minutes of our group's interaction. The manager rudely explained that when choosing the refueling option, where Alamo refuels the tank for us, we are agreeing to purchase a whole tank of fuel regardless of how much fuel is remaining in the tank at return. This only addresses Concern 3, listed above. She did not take the time to review our paperwork or understand our concerns but did suggest a $20 refund to close out our request. This refund was never honored. This surprised us as we were charged a higher rate than agreed and paid for more fuel than we used. Increasing the impact of the surprise and lack of sufficient remedy, was the manager's impatient and patronizing interaction. We understand mistakes happen, we can tolerate miscommunications, and our issues with this invoice and interaction are beyond those allowances and expectations. As this location (Durango, Colorado airport) has other car rental options, we will be avoiding Alamo in an attempt to have a more clear and professional business transaction in the future.

I am a disabled veteran and after a rough flight in our rental car didn't have heated seats. Aaron…read morewent out of his way to have his team locate a vehicle for me to accommodate my aching body and had it washed and filed with gas. I could not thank him enough for his kindness and professionalism.

this is a decent business as long as you remember one thing and that is to get the insurance. These…read morepeople are absolute masters of the insurance scam. If you do not get the insurance, they will lie and say that you the vehicle. They original pictures so you must have the insurance and or have your own video of the damage. Be careful these people are trying to rip you off.

If I ever need another used car, this is where I'll go. I'm a person alone, and Chris and…read moreStewart went above and beyond to help me out. Helped me pick a car in my price range that suited my needs; took the car to be checked at my mechanic for me; took my old barely running vehicle off my hands; didn't tack on lots of extra fees. Good guys.

I spent every penny I had on a vehicle that has left me stranded 3 times for just not starting…read more Every morning I freeze my butt off. No defrost. No heat. And I'm tired of being run around and written off! Shame on you!