They are erratic - sometimes they come thru, sometimes not. They aren't sure about inventory to be…read moreavailable. I heard they rent to ICE, so I won't be going there.

I'm not a normal renter but in July 2025 I had the need to rent 2x and this was my nearest…read morelocation. 1st visit on July 5, wasn't the best. After the holiday - I have a feeling they weren't properly staffed. I didn't feel it was the best experience but upon return after 3 days with the vehicle, I met with Larance to process my return. He asked if I was satisfied and if there was anything they could have done better and I gave my honest feedback. I let him know I had another return later than month and considered not returning. He immediately took action and took down my information and I got his so we could touch base a few days before the new reservation so he could ensure things were all set. I feel like these days - great customer service and level of importance/caring are long gone. Not with Larance. He truly wanted me to have a good experience. 2nd reservation was 5 stars all the way around. Larance did everything he promised, quick and painless rental. Had a vehicle ready that I had chosen for the reservation. Everything was perfect. Up return, a FABULOUS gentleman named Ty was there to process my return and just the absolute best. These guys made it right and will have a forever customer at this Burleson location. Thank you Enterprise!

They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or…read moreanother SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place.

This location has lousy inventory. Good chance you won't get your desired rental car. Had to wait…read more3+ hours to get my replacement rental car. When I did get my rental car it only had 1/2 tank of gas!! What BS. I not only lost time by waiting on the car at the rental location but I had to spend time to go to a gas station to fill up the gas tank. What a pain.... And, by the way, do you know they charge a $300 deposit onto your credit car when you rent the car. Gee, I wish I was told upfront about that. And when I returned the car I did not immediately get my deposit back. After 3 days I still did not get my deposit back. I had to go back to the location and complain about this........then miraculously I got my deposit back on the 4th day after I returned the car. That's BS too. There are much better rental car businesses out there. Don't go to Enterprise.

First time renting from enterprise. The process was fairly easy with a few hiccups due to…read moreinsurance. It was a learning experience but everything went well. There is a $50 security deposit fee and you have to provide a debit or credit card. You're not charged if you return the car in perfect condition. I was in a car accident and everything was covered. Overall, I found the rental cost to be quite expensive. I'm glad I went through the experience and learned more about the requirements and fees. However, I wouldn't want to rent a car again unless it was absolutely necessary.

Outstanding customer service, prompt & courteous, as well as always willing to work with your…read moreneeds. Highly recommend for both short term & long term rentals!

Only getting a 1star because there is no option for zero. We had an insurance claim and needed a…read morerental. I called to reserve a car the day before. When we went to pick up the car they gave us a pickup even though the insurance was for a sedan. They didn't have one at the time. Nothing was mentioned about an out of pocket fee. We had a hard time parking the bigger vehicle so we went back later and asked to swap it out if they had a smaller one in stock and they did. Now they charged us for the difference on the bigger vehicle vs the sedan trying to say we knew about the extra cost and that's not true we would not have taken it we would have gone somewhere else. They will not work with us because they put notes in the system that is not true.

Recent bodywork for my vehicle with Service King. The shop has an Enterprise connected and selected…read morethem for the ease of drop off and availability to have a rental now. The rental had only one team member working, and she was busy with othwr customers. However I greatly appreciated being acknowledged. Once she had opportunity while still in the midst of assisting a customer. The rep greeted me and shared she be with me in a moment. I had about a 10-15 minutes of wait time, before she could begin my rental agreement. It was very hot this day (105°) so before walking out to reviewe the vehicle, she informed me of what is considered as damages. As well as confirming current marks were documented. If I noticed anything additional callout and it will be added. She was very helpful, pleasant and excellent service.

Breach of Contract / Refusal to Deliver Product despite Rental Agreement fully executed by both…read moreparties online. Servicing/Delivering Store Manager, David Bassler, later refused delivery of rented product without me providing the STORE a copy of my drivers license, which (given that the purchase/rental was done online) they attempted to do by instructing the delivery driver to take a picture of my license with his personal cellphone. First, by any security measure today, any firm's rep having access to a customer's personal information on their personal device is a huge security risk. ...And "management" allowing such action is a business I would stay away from! Second, according to the terms of the rental contract, there is no provision for the requirement of any additional documentation (i.e. copy of ID) for the servicing store. Note: Simply showing my ID to the delivery driver to confirm my identity would have been acceptable to me, but that is not what they wanted. Accordingly, this store's manager refusing to complete delivery represents a breach of contract -- refusing to provide "goods & services" for which payment had already been made. I then attempted to have the company issue a credit, Despite completing the original transaction online, customer service told me they could not process the credit -- I would have to go through the servicing store. I'm not giving that store my credit card information either! Bottom line, I would stay away from RAC and specifically the Henderson St (Cleburne, TX) store itself!

In 8/11/25 I rented a Ford expedition Max. It was exactly what I needed. Jordan was great and…read morecustomer service skills was awesome. I will totally rent from them again.

I dropped my car off 3 days ago and today I got a notification that my car still hasn't been…read morereceived. I called their location during working hours and no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. I called back, no one picked up. These people are useless. If Avis was the only rental car company in the world, I would opt for walking next time. . . . . .

Jacob at D&M Leasing was excellent to work with throughout the entire leasing process. He made…read moreeverything straightforward, communicated clearly, and helped me get into my new lease without any hassle. This is my second vehicle leased through D&M, and the experience has been consistently smooth, which is a big reason I came back. What really stands out is the level of trust and reliability--Jacob is responsive, easy to reach, and always willing to answer questions or walk through options without any pressure. He's also helped my family with their leases now, which says a lot about the confidence we have in him and his work. Overall, I'd highly recommend Jacob to anyone looking for a stress-free leasing experience with someone who actually takes care of his clients long after the deal is done.

Jacob has been great to work with over the years. This is our second lease, and it was so easy!…read moreJacob is always available to answer any questions and provide great advice and customer service. Love my new car! Thank you, Jacob!

I had an absolutely terrible experience at this location. I had a confirmed reservation, yet only…read more23 minutes before pickup I was told there were no cars available and to "wait until noon." This was not a casual rental -- it was for a life‑or‑death emergency involving my mother -- so I went anyway. When I arrived, I waited until 1:06 PM while the staff insisted my credit card wasn't authorizing. My bank confirmed the charge, and I even showed proof that the transaction had already posted, but they still refused to process it correctly. No urgency, no accountability, no effort to resolve anything. I called the contact center for help and was transferred multiple times with zero assistance. The entire situation was a complete waste of time and added unnecessary stress during a critical emergency. This location failed to honor a confirmed reservation, mishandled payment, and showed horrible customer service throughout. I would not recommend this location to anyone who needs reliability or professionalism. THEY DESERVE NO STARS BUT YELP REQUIRES ONE TO SUBMIT THE REVIEW

I don't recommend this place. My daughter pre-paid for a vehicle online. They sent her an email of…read morewhat she needed to bring in. When she got there, they told her she couldn't rent without a major credit card, although it pre-paid and they never mentioned this in the email. The person was also very non-chalant and never apologizex for the inconvenience. Horrible customer service. I'm giving 1 star only because it made me

I had an AVIS reservation for a month, and they called me ONE HOUR before the pick-up time and said…read morethey have no cars and call the main phone number. They had no cars available for the day. I had no way of getting to another location and they had no other options other to start all over and find another car. What good is a reservation if AVIS can cancel literally when I was there to pick up the car and everything is cancelled? I will no longer be renting from AVIS.

I will let the photos speak for themselves. This is the Avis location on Hulen by Walmart. The…read moreyoung lady offered to put me in a vehicle that cost 3 times what the car I rented cost.

Warning - be very cautious if you decide to rent from this company. Best advice, stay away!!! While…read moretheir pricing may be reasonable, they have geographic restrictions within the state of Texas where you are not allowed to drive to. Unfortunately, this is not communicated to you until you are checking in at the counter. I almost lost out on a trip because of their shenanigans. Car renters be ware!! Best choice is to go with Enterprise or another well known car rental agency.