This location has been struggling with their rinse system for the past four months, and despite reporting the issue, I haven't received any response from corporate. When I showed one of the guys who demonstrated the video I recorded, showing the difference between their system and another buddy bear's, he mentioned that another employee had promised to report it.
I was away for three weeks in Wisconsin, and it wasn't until a week after my return that the issue was finally addressed. It's disheartening to see that the management doesn't seem to care about the customers' concerns. They also has a high employee turnover at this location.
The reason for the blue residue is the Jets, which are out again. It doesn't matter how cold the weather is or if it's snowing; the rinse jet is coming on very little or not at all. If you visit other locations, you'll notice the power of the jet are much stronger , and the blue soap residue is rinsed off before you reach the spot-free rinse or blower.
I live right next door to this location, and it's convenient to have a monthly membership since they've opened 100s of car washes here. However, the customer service and attention at this location aren't worth the time and effort. The car doesn't get as clean as it should.
They can try to blame the snow for the issue, but that's not the case. If you watch the rinse jet, you'll see the difference. I highly recommend going to a different location to experience the difference firsthand. read more