I received an online offer on my vehicle based on information provided. When I arrived on the lot, I was offered a fraction of the original offer. I NEVER would have taken the car there if they had been honest about trade in value. It seemed dishonest and unethical- just a tactic to get me onto their lot. read more

Reliable, professional and courteous! Highly recommend for service-maintenance on Ford vehicles! read more

We purchased our new car at Bud Cross Ford. The staff was very friendly and professional, and treated us with respect throughout the process of our purchase. All questions were answered at any time in the process. And the price could not be beat! I highly recommend Bud Cross Ford, even if you live a few counties away as we do. It's worth the extra drive for the service level as well as the pricing. read more

I live in Washington State and bought a used truck sight-unseen. All expectations were met, from the service to the vehicle. They even drove the truck 1.5 hours one-way to the airport for me. I have had, obviously, no experience on follow up. But the purchase could not have been more seamless. read more

I brought my elderly mother's 2010 Ford Escape to Bud Cross Ford in Caldwell for a couple of reasons. First, I researched Ford Service departments in Sealy, Katy, College Station and Brenham only to find some very disappointing reviews. When I looked up Bud Cross Ford Service department, I found good reviews which made me hopeful. Second, I called and spoke with Trae Williams and let him know my mom's brakes were failing and we had a neighborhood mechanic basically make a mess of things. Trae told me that they would take care of us and they believed in "word of mouth" and didn't want to have bad reviews in a small town. They figured out the issue and kept working at it until they had it right. While it took a little longer than Trae expected because he had to order parts and the issue was complicated, he communicated with me and my family throughout the process and delivered a repaired vehicle with 2 years parts and labor warranty. I am very happy with the service we received at Bud Cross Ford and from Trae. If my mom's vehicle needs any additional work, Trae and Bud Cross Ford will be our choice of service and maintenance providers. read more

When my new car 'malfunctioned' last month & left me stranded alone on a country road at night, I had the towing service take it to the nearest Ford dealership which was Bud Cross. I have never been there before, don't know anyone there & was amazed by the respect & courtesy given to me from each & every person at Bud Cross who seemed to go out of their way to make me feel comfortable & cared for along with the confidence & assurance that my new car (which I did not even buy from them) would be repaired asap. And it was! And yes, they are now my only dealership! read more

Very pleased with my new Ford F-150 from Bud Cross Ford. The service is always helpful, especially Jake Payonk, the salesman that I worked with. He got me set up in my dream truck and I am thankful for his assistance in this process. If you are planning on buying a Ford anytime soon, contact Jake at Bud Cross Ford. He'll get you fixed up in a good truck that will live up to the Ford name. 2015 Ford F-150 King Ranch is the truck he set me up in and it's been nothing short of incredible so far. read more

Made an appointment with Bud Cross Ford after College Station Ford failed to return three requests for an appointment. Got there right at 8 am and my truck was serviced and ready in no time. Justin was polite, helpful and professional. I have already changed them to my dealership of record on Ford Pass. They will be handling all of my purchases and maintenance in the future. read more

I bought a "New to Me" F250 from Jake at Bud Cross Ford. Great experience hands down! He made sure everything went smoothly, and made sure that little things I wanted taken care of on the truck were completed. I got great deal on my trade in and finance was a breeze! I had such a great experience with Jake that I referred my mom to him and he got her into a brand new car! I recommend Jake and the team at Bud Cross Ford, such a great group of people. read more

This a great place to buy a vehicle. So excited about my new Ford Truck. I have been a Dodge Ram owner for a long time it took a lot to make that happen and they exceeded my expectations. If you are thinking about a new or used truck or car them go see Jake Payonk he will not disappoint you. When It comes to vehicle knowledge and great customer service I choose Jake Payonk and Bud Cross Ford. Bud Cross Ford is a Caldwell staple and they have taken care of people for longer than most of us have been alive and I'm 52 years old. Again go see Jake Payonk and he will have you driving home in a new truck or car today! Can't say enough about Jake, Wes, Daniel in Sales and Brad back in Service. These guys know how to treat and take care of people. Jake Payonk = 5 Star Service! read more

Bud Cross Ford Is a great car dealership. Owners have great Christian values and are know for their love for the community. I have done business with them and they treat people as friends more than just customers. The service they provide is always profesional at all levels. read more

Best truck buying experience I've ever had! Handled 90% by email. Never had a hard sell. Salesman only wanted to know what I wanted and only contacted me when he found it. Never tried to push a vehicle on me that was on their lot and easier for him. The truck they found wasn't quite what I wanted and they added the small things that made it perfect. No haggling and absolutely no pressure. I will be going back in the future for sure. Recommend to everyone. read more

The team at Bud Cross Ford is 2nd to none. They were amazing with no hassle sales, just helpful! Jake and the sales team were awesome, and the management there treats everybody like family. Great family owned dealership that has earned their reputation the right way! Would recommend to anyone, service is worth your time to stop in. read more

I have been doing business with Bud Cross for about 18 years. They are so nice, friendly and helpful. I trust them completely and never worry about getting ripped off. read more

Transmission went out on our truck while traveling in Texas. We were fortunate that we were only 1 1/2 miles from Bud Cross. They got the truck Thursday afternoon; Monday afternoon we were on our way again. Good guys! read more