If I could leave zero stars I certainly would - as I sense I was completely lied to about my unit and its repair...I dropped off my unit to be repaired at BC Electronics. I was told 6-12 weeks for the CD portion of my turntable to be repaired. I paid the $63.50 minimal charge and left 2 additional drive belts which I had previously purchased just in case they were needed. I watched the gentleman at the counter tape the bag of belts onto the CD arm, which I thought was strange as I knew the CD portion of the turntable would need to be examined.
Approximately 2 weeks later, I received a call from the same gentleman at BC Electronics stating specifically the sled motor was damaged and no longer available. I asked if there was a model number, description, picture, manual, diagram, etc. so I could research it as I was told all his resources were exhausted and I probably would not be able to find it. I researched eBay and sure enough found the sled motor, paid for it and had it shipped to me.
I revisited the store a day or two later with the sled motor and was surprised when the same gentleman stated - "I told you it was the attached plastic gear on the sled motor which was cracked, and the unit came as one piece with the sled motor." I told him this is not what he had stated to me on the phone, because I specifically wrote everything down to which he replied "This is why I do not have customers research parts, but because you wanted to look for it I let you do it."...I asked if it could be 3D printed to which he replied he did not know...as it was a very intricate, complicated and complex gear part with angles and was the reason why these units had been discontinued.
Luckily, I had the number to the out of state vendor who sold me the sled motor, I asked the BC Electronics gentleman if he would talk to the vendor directly, so this type of mix up would not occur again. He refused, stating he had other things to do. I called the sled motor vendor and was told they would look for the part, but the gear piece was a separate piece and may be a part of old stock and they would see if they had another one.
I asked the BC Electronics gentleman to take a picture, to which he said it would take a few days, so I left him my email and departed.
On my drive home, I felt it would be best to turn around and go retrieve my unit. I was greeted again by name and I informed the BC Electronics gentleman I wanted to pick up my unit. He said the unit was on the workbench in several pieces and his computers were down, so he couldn't complete the paperwork or put my unit back together and to come back in a few days. I resisted and asked how many pieces and since I had already paid the deposit.... what paperwork would need to be completed - other than a signature stating I picked up the unit? He said he would drop what he was doing and get the paperwork done.
ALL OF A SUDDEN, the computers worked so he could print a final invoice. When he went back to retrieve my unit, he came back right away carrying my unit and stated, "OH YEAH your unit WAS put back together and you also had a bag of belts drives as well".
And .... NOT TO MY SURPRISE....The bag of previously purchased belt drives were taped in the EXACT spot where they had been taped on the CD arm when I dropped it off - almost a month earlier.
Needless to say - I feel deceived and lied to and I would not recommend BC Electronics to anyone. read more
