I have been a customer at Buckle My Shoe for 5 years but will never be going back to buy shoes there again. Since they usually never have the sizes my kids need I usually try to buy their shoes early before there is a mad rush for the same exact shoe I'm trying to buy. On this occasion, I bought cheer shoes. My daughter tried the shoes on and said she loved them and they were comfortable. Two weeks later she finally wore the shoes to cheer in and they hurt her feet so bad she said she never wanted to wear them again. These were $55 (not including tax) cheer shoes. I went to the store three weeks after I bought the shoes and asked if I could exchange the shoes for something different. The associate, who happened to be on her phone and ignored me for the first few minutes I was there, informed me that they have a 7-day return policy. Seriously, I have never known that in 5 YEARS. It would be helpful to mention that. I have literally never paid attention to the paper taped to the counter since my kids are usually asking for multiple toys so I quickly sign my receipt and leave. This is the second time this same associate has said she will have the owner contact me. The owner NEVER calls. Again, I was trying to plan ahead and buy my daughter's shoes early since they always run out of sizes. I could not have returned these shoes within seven days because my daughter had not even worn them at the time. If I would have been aware of the 7-day return policy I would have had my daughter wear the shoes around the house to make sure they fit her properly so I could then return them within the seven days. A call from the owner, as promised, would have been nice, but no. I just won't shop there again. read more