We have been loyal Buckle customers for many years and have always had nothing but great experiences at this location under the previous store manager and her team. Customer service was consistently excellent, we were always greeted and helped promptly, and shopping there was genuinely enjoyable. Unfortunately, since the change in management, our experiences have gone downhill fast. Our first visit was on 12/11. Yes, we arrived about 30 minutes before closing, but I had my jeans saved in my Buckle app and knew exactly what I wanted to try on for upcoming pictures that weekend. When I walked in, there were two or three employees standing at the front of the store chatting with each other while I was clearly walking around looking for help, phone in hand. No one acknowledged me. I eventually had to walk up to the counter and ask for assistance. Thankfully, a gentleman helped me and was very kind -- but I should not have had to ask for help while employees stood around talking. We returned yesterday, and the experience was even worse. My husband needed to do an exchange and stood in a long line waiting his turn. When he finally reached the cashier, she rudely told him, "Can I get you to step aside? I need to check these people out first." He stood there holding the exchange bag, and no one came to help him for quite some time. The cashier listed on the receipt is Ashlee. She eventually came over and apologized, but the damage was already done -- the interaction felt dismissive and unprofessional. The checkout process itself was incredibly frustrating and confusing. The cashier repeatedly made mistakes, saying things like "Oops, I didn't mean to do that" and "Wait, I need to change this", clearly unsure of what she was doing. After our exchange, our total was $207. My husband decided not to purchase a $90 pair of Hey Dudes, which were removed -- yet somehow our new total came to $70.03, which simply does not make sense mathematically. On top of that, a $10 credit that I specifically asked to be applied was never used. To make matters worse, when we got home we discovered a security tag still attached to my husband's shirt. We live 45 minutes away from Moscow, so now we have to make an extra trip just to have it removed -- something that never should have happened in the first place. Between being ignored on our first visit, treated rudely on our second, a completely botched checkout, and leaving the store with a security tag still on clothing, this experience was absolutely unacceptable. We are extremely disappointed, especially knowing how wonderful this store used to be. The difference since the management change is very noticeable, and not in a good way. read more

I haven't been to buckle in awhile. I came in today the and store was remodeled and had way more inventory then usual. I was greeted by the new manager and the one of the leads. This store has definitely improved over the years and I was very impressed to actually find clothing that I was interested in. I also was helped by both of the staff with outfit options which I really never gotten before. read more

The manager was pushy. She got A little to personal, trying to plan my weekend, asking me all sorts of personal questions. made me quite uncomfortable. read more

Employees are helpful but WAY too motivated to upsell to the point where it's actually creepy, I came in to buy flip flops but was continuously pressured (4 seperate times throughout my visit) to try these "new arrival" outfits (which I showed absolutely no interest in). Tried to decline by saying "yeah I don't really want to spend any more money today" and was met with "oh don't worry about it we can get you a buckle credit card so you don't have to pay today"... like what? Such a goofy sales pitch, just screams used car salesman but somehow worse. They need to increase base pay instead of paying commission to make up for the fact they pay their employees the absolute bare minimum wage federally allowed in the United States. read more

I have been coming to this Buckle for the last year or so and have had great experience. They dont seem pushy to me at all. They have given me great recommendations and have given me items while I was in the changing room to try on. Its great! read more

The employees made me feel uncomfortable and rushed. Could hear them gossiping about other customers when I was in the fitting room. 0/10 would not recommend. read more

I hate being this person but I walked in to the buckle here in Moscow and felt instantly uncomfortable. Me and my friend were in there for a solid 15 minutes without one greeting or help. There were 4 people working and were the only girls in the store and they just sat and watched and gossiped as we tried to find things we liked. We left and felt not welcome to come back. read more

So helpful and nice! Helped me find everything I needed and went the extra mile to make me feel welcome and cared for.