I'm not a big shopper, and I am definitely not a fashionisto (seriously, most days I sit in my…read morebasement, wearing stretchy pants, with my cat). But about 2x a year, I need a few new pieces for a work trip or special occasion. And I always go to Banana Republic. I've always found the people here a bit friendlier than most retail stores, and I think the selection is better than the other BRs in Columbus. Sure, the prices are a bit steep here, but I've always found the quality to be worth the cost. They also have a few really fantastic sales each year, so try to find those and score yourself some sweet deals.

While visiting Eastin's BR, I found the staff to be rather snooty. I've been a loyal BR shopper…read morefor decades and find the changes to product line and staff unsatisfactory. The store also felt rather empty and sterile.

I spent a day shopping in Easton and paid Old Navy a visit. The store was well organized and had…read moreplenty of cute options around. I was just browsing for the day, so I didn't make any purchases, but it was a smooth visit.

Quick trip in for some shorts. The Lennox location is my go to store but definitely liked this…read moreexperience at the Easton location. Well stocked, friendly service, and decent pricing with the sale. Store was clean and everything nicely folded and displayed. Tried on several options and left with a couple pair of shorts and some shirts. There was a slow moving line and just feel like they could have used some more folks at the register this visit. Will definitely stop back in. Seemed to have more size options and selection here.

I Was quite surprised to learn that White House Black market would not accept a return. Most…read moreretail stores have a return policy for holiday purchases even if the purchase date exceeds a return limit.

Staff are so helpful every time I've gone to this store!…read moreThey listen to what you're looking for & then help w sizing.

Very large selection to choose from. Everyone is friendly willing to help, prices were a little…read morehigh.

I walked in and began to shop, when I was yelled at from behind the busy counter in front of a line…read moreof customers able to buy their items that the store was closed. Therefore asking me to leave. Mind you I walked in at 8:23pm the sign on the door says they close at 9pm. I drove 50 minutes to buy a pair of boots the night before a concert. The manager said he was from Kentucky coming to help out this store and they were closed early because they were short staffed. This is the worst costumer service I have ever come across. This is not my fault you are short staffed, you lost a customer for life. You lost a sale and the man coming in behind me was turned away as well. I would leave no stars if it was an option. How can a business expect to thrive when you turn sales away before the closing hours?

am writing to share feedback regarding a recent return experience at the Marshall's New Albany,…read moreOhio location, which was far more difficult and unpleasant than it needed to be due to the behavior of a cashier. I was returning two sweaters purchased online--one size large and one size medium. The large did not fit, and the medium was damaged (a button was missing). Both items were brand new, still had the original brand tags attached, and I had the receipt available electronically on my phone. Initially, I did not have my phone with me inside the store. Although the cashier was able to locate my receipt in the system, she stated she needed to see the receipt on my phone because it contained "pictures." I understood this requirement since the items were purchased online and did not have Marshall's tags. However, I was then incorrectly told that without the original plastic bags the sweaters shipped in, the items could not be returned. This was confusing and frustrating, especially since I had proof of purchase and the items were new with tags. When I asked what I was supposed to do, the cashier responded, "Honestly, I don't know what to tell you," which came across as dismissive and unhelpful. I ultimately went back to my car to retrieve my phone, after being told I would need to get back in line. After returning to the line, I unfortunately ended up with the same cashier, Kayla. I provided my phone showing the receipt, photos, and matching item numbers. At that point, the return was processed--but it was issued as a gift card. When I asked why, since I had the receipt, I was told it was because I paid via PayPal. When I asked where that policy was stated, Kayla said she did not know. To avoid having funds tied up on a gift card, I asked if I could return the items I had just purchased (over $100), then repurchase them using the store credit. She confirmed that I could, but questioned why I would want to do that. After retrieving the items from my car again, I returned to the store. At that point, I overheard Kayla discussing my situation with another employee in a clearly negative manner. When I approached, she stated she was no longer open, despite audibly talking about me moments before. Another cashier assisted me, completed the return and repurchase efficiently, and the transaction was resolved. While the situation was ultimately fixed, it required multiple trips to my car, unnecessary confusion, and enduring rude and unprofessional behavior. The issue itself was not the policy or the process--it was the attitude. Talking negatively about a customer within earshot, being dismissive, and making the customer feel like a problem was completely unnecessary, especially during a relatively slow time in the store. I understand policies must be followed, and I was more than willing to do what was needed to resolve the situation. However, courtesy and professionalism should still be the standard. This experience did not reflect that. I hope this feedback is used to improve customer interactions moving forward.

Holy wow. I've never been to this Marshall's'/HomeGoods mega store, but I will be back. My friend…read moreand I were both starting new jobs, so we stopped in to look for some office clothes, and we scored pretty big (note that we are both more in the business casual realm). We were in here for 3 hours! Clean, well lit, LOTS of merchandise. The seasonal section was huge. I never even made it to beauty or shoes, but they looked like decent sized areas. Anyway, if you're a Maxxinista, this location is the real deal!

Very helpful staff. I ended up buying a shirt ! Very expensive but the staff was very helpfuread more

Untuckit is one of my favorite stores. I order most of my things online but occasionally I shop at…read morethe location at Easton. The store always clean and well organized. They make it super easy to easy to find your size and selection. Most of the associates are friendly and helpful. A couple of them are a little pretentious for me. The products are well made and stylish. I always get great compliments with the items I've purchased. Some items are a little pricey but the overall value is good. My biggest complaint lately is their sizing can be inconsistent. Lately I buy a Large Slim fit shirt. However, I just had to return a shirt to get an XL Slim. It didn't use to be this way. This makes me much less confident to purchase something online.

Torrid isn't cheap, and it's not always my style, but any store where I can walk in, pick three…read morepairs of pants, and all of them fit will get repeat business from me. The salesperson was super nice and patient with me (I'd literally never bought trousers from Torrid before), and then left me alone to try on the things I picked up, which is basically my perfect shopping experience. The store is getting up there in age a bit, I'm guessing... it could use a paint job and the sales rack is always slightly messy, but in the grand scheme of things, that's really not a problem. The location is great, easy to get to, and lets me run a bunch of errands at once, which is always great.

Torrid isn't your average plus size clothing store…read more I've been buying from this brand since 2005-2006, back whenever it was an online only store based out of California. In that time, I have gotten to know the brand really well. I can tell you from tons of experience that their clothing will go out of style long before it ever falls apart. The items are very well made and will hold up to everyday wear. This brand has done a lot for the plus size clothing industry. Torrid was one of the first brands to start making truly trendy clothing for plus size girls, for that reason, Torrid will always be my favorite clothing store. Upon entering a Torrid store location, you will be greeted by a sales associate who typically introduces themselves and asks if you need any assistance, etc. They will offer to start a fitting room for you. They'll then write your name on the door and begin hanging items in the fitting room for you. Some fitting rooms have fans with a control switch on the wall-this is awesome in the summer months. The staff really goes out of their way to make you feel like their customers are important. This location is one of my favorites. The staff has always been so nice and the store is always neat and well kept.