I just came back from a shopping experience today this evening and I am furious and livid with the lack of customer service and how unprofessional the staff were. We still had one hour to shop and they were badgering us to hurry up and even gave us dirty looks. Even when I tried on clothes in the dressing room I heard multiple staff talking bad about customers and complaining about having to clean up after customers. By no means I think u should ever complain around customers or make the customers feel uncomfortable to the point of wanting to get out of there. When I asked one particular African American worker there to check if there are more light blue love sweatshirt in the back she didn't even attempt to look and she looked annoyed and just plain out said nothing was wrong with it even when I saw falling glue marks, missing sparkles, and the fabric was worn out. She rolled her eyes at me and she just completely ignored the customer's concern. Her name tag was turned around and she wouldn't even state who she was.
I was at Polaris H&M yesterday and the experience was so much better. Polaris staff were very friendly, professional, organized, and they were willing to always check on different sizes and in stock clothes for me. The staff at Tuttle never even asked if I needed help or anything. Instead, the staff just stated if u don't like our clothes just don't buy it. I never want to shop at this location again and I feel the workers need some training on how to do their job because I never want to go back here again. They lost a long time customer due to the lack of professionalism from the staff and me and my sister just felt so disrespected. I think Tuttle stores have gone down a lot and that is why I see so many clothing stores changing and lack of customers than before. read more