I had the great pleasure of meeting Indria. She is so knowledgeable about the merchandise and is…read morewilling to stop what she's doing to assist a customer. Each time I see her she is working like a little bee. She's so refreshing and a great representative for DFWH!

Do. Not. Go. Here!!!!!! I very rarely give 1 star reviews,…read morebut this one takes the cake. The workers are immensely rude. They arbitrarily decide to close their fitting rooms (once my family members were the only ones in the entire store, and they said their fitting rooms were closed because they were understaffed, but there were multiple workers). They have yelled at my family members too, and were condescending. They also arbitrarily don't allow returns. I'm certain that the workers are racist, but even if they're not, they're at the very least nasty people who obviously shouldn't be in retail. If you want cheap clothing, I would recommend going to any of the other locations!

DO NOT BUY SHOES FROM HERE!!! I purchased shoes for my son and tried to return them 9 days later…read morebecause the back of one had a hole through the heel, on the inside (he had worn them for 2 days). I took them to the store and they said I could not return them because they had been worn. I said "but they are defective" and salesperson said they were not defective when I bought them....9 days earlier. She said they would not return them because they are worn. Not that it matters to you Nordstrom rack but you just lost a customer. What horrible service selling goods and then not standing behind them 9 days later.

This place is a little pricey but I always find good deals. They had a great selection of holiday…read moreitems out today and as always their shoe selection was amazing. The lady at the register was very nice and I was in and out fairly quickly.

Walked in and after 10 minutes of no one even greeted me I walked out. Two employees saw me walk in…read moremade eye contact with one.

I have been a customer or better yet a shopper at vernacular for over the last 10 years. I…read moresupported them during the pandemic when doors were shot and online orders were only able to be placed. I have loved their clothing and their HomeGoods. However, it's sad to say that their customer service has really gone downhill. The last couple times I have been in to the Grandview location. The staff has been extremely rude and unwelcoming. Just today, I went in there this morning to get a dress for my daughter's birthday party this weekend. The woman could have cared less that I was in the store. She seemed irritated that I was asking questions about some of the dresses that were being shown on the mannequins. This type of customer service does not make me want to shop at the store. It's disappointing. Also, their sizes have gotten smaller. I feel as the years have gone on. I've always been pretty true to size, a large normally always fits. But I feel like the largest keep getting smaller. I'm still happy to go in there and buy HomeGoods because they are very well bought and very good quality. But, when I'm treated with such rudeness, it makes me not want to go into the store.

Considerably less chilly and frosty than Cold Topic…read more Hot Topic is always one of my favorite stores in any mall and I usually find something in here to buy when I'm out here in Polaris Mall. It's one of the busiest HT locations I've ever been to - I've never seen less than 15 people in the store on any of my visits... one time there were wayyyyy more than that. This store is a little disorganized and as usual is overpriced but it's still really good and I appreciate it.

Good location in the upper level of Polaris Fashion Center…read more Selection is decent from AEW/Bullet Club tees to Disney to comics to horror merch. Staff is always helpful and friendly. AJ had a chat with us about horror movies on our visit last night and the manager I believe (forget jer name) is always awesome to chat about Pops with. Prices are always fair and always a deal of some sort going on. We usually stop in just to window shop but 3 out of 5 times we leave with something.

I stopped in with my boyfriend to shop around for some new things for an upcoming trip to Spain. We…read moreliked a lot of the guys options and probably would have considered buying something if the brunette girl working hadn't had such a totally off-putting attitude. She made us both feel totally unwelcome from the moment we walked in the store and treated the next woman who walked in totally differently while bragging about the sweater she bought from Zara? Like cool, sis, your box brand sweater sucks as much as your attitude. If I were the owners I would look for a clerk who is less unnecessarily pretentious to potential customers. We left the store and looked up some of the brands they carried to buy online instead.

This is my favorite boutique in Columbus. Every time I go in the staff are very friendly and…read morehelpful. They really seem to know how to read the customer. Sometimes I'm there for something specific and they offer suggestions other times just to look around and they let me be. Everything I've purchased from here has been a frequent pick each time I open my closet. All my favorite denim is from here. For me, the cost-per-wear makes every purchase a great value. Check this boutique out, guarantee you will find something

Being a "no longer high school skinny" kind of guy, I find myself shopping in the Big & Talls of…read morethe world, thanks to these kids today who insist on buying clothes much larger than they need in an attempt to look cool. They forget what that does to us folk who actually NEED to find that (ahem) size extra-MEDIUM. This was my first time visiting here and I was more than pleased to find a larger athletic wear section that I had expected, assuming that this store would focus mainly on casual and formal attire. As expected, the clothes are a bit higher in price, but hey, ya gotta pay for that extra fabric, dude. Our salesman was very welcoming and stayed with me throughout the duration of my visit, although I told him that he could tend to anyone he needed to and check back with me. Note to all you shoppers out there: be respectful and don't monopolize the attendant's time while you're still in the consideration stage. He was even kind enough to give me the location of sister stores, if I couldn't find what I needed there. I also find that to be a pleasant surprise, because most times, they will offer to order it for you and keep the commission. He was obviously more concerned with my satisfaction, for which, I am extremely grateful. I will definitely return.

First, you need to know that I am a 62 y/o man who stands 6'5" and weighs 347 so my clothes will…read morealways bcome from what I call the gay boys stores. Big and Tall stores are all different across the country but yes they have similarities but their locale matters. I have known and shopped for years at DXL on Olentangy at Henderson. The particular day that I went and found the DXL at Polaris I discovered that the location of the store matters most definitely with inventory numbers and product. I was headed to Men's Wearhouse at Polaris not knowing there was a DXL there oh. I am so glad I went a couple blocks away and found this particular DXL. And the days the pandemic it is difficult, I believe, for businesses to have a legitimate and full staff. I walked into the store and it was packed honestly. I saw one lady working with customers and working and running around but I just thought there were other employees working! However, this lady, Stephanie, was the only employee working this particular day. I was in the store shopping trying things on and enjoying my experience for more than an hour and I will attest that this lady would be the best brand ambassador for DXL ever. The store only got busier over the course of time that I was there--and she never stopped. Stephanie created an impression upon me that now has me connected to the Polaris DXL. Her calming professional Style and ability to help everybody the way she did this day proves to me that she really does know what she's talking about and cares about each and every customer. I'm sure I witnessed all of this even though she is overworked and probably underpaid. The inventory in this store is larger greater than what I consider the inventory to be at the Olentangy Henderson Road store. Perhaps it's totally do two more square footage here at the Polaris store but it's definitely more appreciated Yes, as every retailer there are those specific sales and incentives to get you in the door and to get you to buy one that will encourage you to purchase more but it's still acceptable and encouraged for someone like me that has to spend thousands a year on clothing for play and for professional work. The cleanliness here in the dressing room area and in the area where shoes are found is unbelievably totally organized and cleaned beyond what I ever would have thought. There is one employee, Stephanie, that is doing it all and let me tell you this particular day with the crowd that she had in there and it was consistently staying busy she really did do an amazing job Granted that I did not know that Polaris had the DXL but I am thrilled that I ran across it as I'm driving in the area.

Store was packed so I kept it brief-- the staff is kind and greeted everyone as they walked in…read more *Kimberly (again, Hilliard location) went above and beyond to help me and answer my questions (even though they were swamped!) thank you Kimberly for the positive experience! Vast selection - will shop here again

Lots of cool finds! They even had a dressing room to try on items too. Very eclectic so you…read moredefinitely can spend time here looking through every rack. All in all would come back

Unexpected stop. A few weeks ago Ohio State stuff was everywhere, now it's gone and we kinda want…read moreone. This place is full of OSU shirts, well, and stuff from a few other teams. None of the pop-culture stuff I've seen before online and at the Easton branch. No matter: they had what we wanted. Bigger inside than it looks- it's long and skinny, and there's an upstairs. A couple of video games we couldn't get to work. Lots of interesting shirt designs. A bit expensive, but also high quality and unusual logos. Walked out happy. Short North, but on a weekday afternoon found free parking right around the corner.

Came in the other day looking for a good columbus sweatshirt and absolutely loved the selection!…read moreThe prices aren't to bad and pretty affordable. The workers were super kind and helpful for me! love this store