Jordan took our order here at this location and she greeted us with a smile. She was so enthusiastic that I definitely wondered what happened because when I go to the locations in downtown they just look at me with a frown. We need Jordan to come and train the people at the downtown locations on how to greet a customer. This location has really good food as well. We come here at least once every week or two because we enjoy the shawarmas. Looking forward to visiting again. read more

You can't go wrong with a chicken shawarma. Bucharest does it the best. Fresh ingredients. Fast service. Nice clean lobby with smiling faces behind the counter. read more

Terrible service and unprofessional. I ordered a Chicken Shawarma that was not prepared according to the way I had ordered and paid for yesterday June 30, 2026. I realized the order was wrong when I got back to work in Troy. I phoned the restaurant and spoke to the Manager who was professional and apologetic for the error. He stated that he would leave a note for the staff to make me another sandwich the correct way for me to pick up the next day on July 1, 2026. I called the restaurant today to inform them of the conversation I had with the manager. The female worker inquired on the time that I would arrive, and I told her at 12:15 p.m. I arrived at the restaurant at 12:23 due to traffic, and the sandwich had not begun to be prepared. A young lady with a fair complexion and two-toned curly hair seemed to have had an attitude. She slowly walked over to the food station to write my food ticket at 2:25 p.m. and placed behind the other orders. The guy who was supposed to be making the sandwiches was tall with tattooed arms wearing royal blue underwear that was showing due to his sagging pants was instead having a personal conversation instead of preparing my food. Their lack of professionalism and nonchalant attitude about performing their work made me late returning back to work from my 30-minute lunch break just to find the sandwich was again incorrect. I felt they intentionally treated me poorly because they were angry about having to remake the sandwich. I will NEVER return to the Royal Oak location, and after reading all of the negative reviews I do not understand why that particular location is still open for business. read more

I ordered 3 shawarma sandwiches, they were neat, and the most delicious me and my family ate for lunch today. So good ill be back tomorrow for an encore....Reese the manager runs a very good operation over there, great job team...... read more

This is my favorite shawarma spot in the Metropolitan Detroit area. But I have to note my sandwich was on the barely warm side despite us being at the store from the time of order placement. Makes me wonder if they are making the chicken shawarma's in advance. I cannot resist the curly fries and the chicken quesadilla was good too, and hot. read more

I ordered a grape leaves tray and a single stuffed pepper i waited for over an hr the online ordering said 20-30 minutes I gave them 45 minutes because of the order but I've been waiting for over 65 minutes so far and still haven't received my food I find it hard to believe it's going to be worth the wait but I guess I'll find out eventually read more

Everything taste great. Love that garlic sauce but the food wasn't hot. It was barely warm. I ordered at 4:03p, was outside at 4:10p. Went in at 4:15pm. The website and email said ready btwn 4:15-4:25pm. It seem like it was sitting read more

Bucharest Grill - Coffee & Tea Near Me - Royal Oak, Michigan

Solid choice for lunch on the run. Shawarma is stuffed fat and always dependably good!

Inedible. I was so excited to treat myself to Bucharest after a long day, around 8 p.m. last night. I ordered the lamb shawarma to go. It was like they took all the gristle and fat of the day off the grill and dumped it into my sandwich. I had to throw most of it away. At the bottom of my pita was a large pile of oil and fat. If you don't know how to make this specific dish then take it off the menu. I can't believe I spent my money on this. DO NOT ORDER THE LAMB SHAWARMA. I repeat, DO NOT ORDER THE LAMB SHAWARMA. I will never go to Bucharest again. read more

Folks, I haven't checked the reviews for this restaurant in years, because why would I when, the food was consistently great and the prices were fair! BUT BOY HAS THIS PLACE CHANGED! :(. Let's see why I'm complaining now: 1. (Jan/2025), waited forever to get my order, realizing, they forgot to place a copy of my receipt on the prep desk, so I waited over an hour. 2. (April/2025), They forgot to include an additional sandwich we had ordered along with a side of sour cream. 3. (June/2025, June 1st ~ 5pm, we open our large chicken shawarma salad only to find 2 long black hairs, which I had just set aside. BUT, after my wife spotted a short black her when making her plate, that was it! After a long day, the last thing someone wants is to "go back to the restaurant" for them to remake it, which they did and it was fine. We also ordered a curly fries which was fine - no issues there. The chicken at this place is often tasty, but man oh man, I am VERY disappointed at how things have changed. Lower quantity of chicken in the large shawarma salad compared to before, sometimes dry, sometimes too salty, and with that, a higher price! So sad. Good business 5 years ago, less than average business today. Please change management, improve customer service/food prep. It needs a good shakeup! If they don't, they'll stay in business, but watch the sales and repeat customers continue to decline! There are better options than this out there!! read more

Bucharest Grill - Large Chicken Shawarma (with a few long black hairs) - Coffee & Tea Near Me - Royal Oak, Michigan

Food is fire. They wrap these babies up perfectly. Not sure if I just got lucky the times I've gone, or what. I've only had the beef shawarma, but it is so good. The garlic sauce ON POINT. Service is okay. Also, when I went in the other day, they had Dru Hill on, so extra stars for that. read more

Our DoorDash order was exactly what we ordered. The small Schwarma salad is perfect size, lots of chicken and love their dressing. Very light, oil with a little tang. Also ordered the chicken schwarma wrap. Very good. Love the pickles. Everything cooked to perfection. Hot when we received it. Thanks !!! read more

First time and was excited to try it because I've heard such great things. Chicken shwarma was delicious. Didn't love my lamb shwarma so won't get that again. But the service was horrible, staff very rude and the bathroom a mess. So that is why I will not go back to this location. Will definitely try a different location in the future. read more

Quick, clean, delicious, will be back. I'll definitely come back. All the food tasted great. The place was clean. Received my food in no time at all. read more

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First--this review is for the Bucharest at the intersection of Woodward and 13 Mile in the big new commercial area near Beaumont. There is a separate grouping of reviews about this same place with Woodward address, so be alert to that. We had been wanting to come here and finally made it. We ordered chicken and lamb shwarma, as well as fatoush salad. The chicken shwarma was fantastic! Cannot wait to go back and have another one. Lamb shwarma was good, and the fatoush was fair. Now the less great things. Service is extremely casual. For example, we asked to have the table wiped off and the server laconically said, " I got you," as he walked away to wipe a different table and chit chat with another server. Promptly wiping it, after smiling and saying "Yes I am happy to," would have been preferrable. Also, the food is all served with paper and plastic utensils. No silverware, no plates (not even plastic), and not place mats. We were eating in, so we had to use napkins as "plates." I urge you to provide plastic plates to those dining in! And also consider wrapping your shwarmas in parchment like they wrap philly cheesesteaks in. Your packaging needs to be better!! Should you go? Yes run over there quick and get a chicken sharma! Just don't expect happy, friendly staff. And bring your own dishes and utensils. read more

What the heck! Not sure why all the negative reviews. I had a chicken shawarma salad from here for delivery and I thought it was good, filling, and a generous portion for the price. Sure it's not like it was the world's most luxurious salad but considering I paid like $10 for it I certainly can't complain. Dressing was good as well and was on the side which I liked. Fries were a little soggy when I got them but chalking that up to the delivery - and they were still totally edible and again, a massive portion for the price. Delivery was on time, nothing was forgotten...not sure what kind of weird experiences others have had but I would order again! read more

Bucharest Grill - Chicken shawarma salad - Coffee & Tea Near Me - Royal Oak, Michigan

It's only getting three stars because the shawarma sandwich was good and reasonably priced. Like the other reviews have stated...NOT GOOD customer service. The employees are lack luster and disinterested. It took a while to get the food once ordered. read more

Bucharest Grill - Inside ordering counter - Coffee & Tea Near Me - Royal Oak, Michigan

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Bucharest downtown is one of my favorite spots to get an inexpensive, flavorful bite to eat. I happen to be in Royal Oak I wanted to check out the new location. I got the chicken Shawarma salad and my husband got a falafel sandwich. It had tons of chicken and lots of lettuce, not quite as many pita chips as I would've expected they thought that usually has cucumber but I only saw one. That said it was still delicious and the garlic sauce is amazing. I wish they would open one in West Bloomfield/Commerce Township by me. read more

Bucharest Grill - a burrito and a cup of coffee - Coffee & Tea Near Me - Royal Oak, Michigan

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I want to like this place, since it's in my hood and the one in Detroit is quite popular. It's fairly new, I get it, but it seems to still need a bit of work on the getting the food out quicker as well as the quality of the food, it's average. I have only taken out a chicken shawarma. It was inexpensive and decent. That's the only to go item my husband favors. It wasn't the most tender of meat, but it was sufficient to fill him up at least. read more

I want to start out by saying the sandwiches were delicious. I was surprised I enjoyed them so much. They are huge, but like a Subway sandwich, which makes them a great value. They also gave us a heaping serving of curly fries the with the one box meal we ordered. I would completely get those again. We had two chicken shawarma, a lamb shawarma , and a Bucharest shawarma. They were not too expensive and worth coming back for even though we do have an abundance of choices around our area. We also ordered the fattoush salad. That was a bit disappointing compared to what I am used to eating. They did include a lot of fresh lettuce, tomatoes, onions, cucumbers, and green peppers, but they only included literally three pita chips on the side of the salad and one tiny oily dressing for an entire family and a large portion of salad. I could get a Trader Joe's fattoush inspired salad for less and have more flavor and toppings. I would not come back for the salad. We also ordered a garlic dip appetizer. When we looked through our order we saw that they forgot the appetizer. We went back and they demanded they we bring back our entire food order to show them/ prove to them that they did not give us our entire order. It was a bit insulting. I've never experienced a restaurant doubting that they forgot some food and that they made the error. We are honest people and would not lie to get a free appetizer. They also forgot our extra pita bread that we ordered. We had to bring back all of the food to get what we paid for and they did not even offer an apology. We were instead treated rudely, which put us off and soured the experience of trying a new restaurant. The garlic dip ended up being pretty good, but I would not get it here again, I would probably buy it from other places for a bit less. Plus it was not quite as strong of a flavor as we are used to. I had heard a lot of good things about the food and this place was featured on TV shows on the Food Network and were featured online, so I had been very excited. It was worth the hype, at least the shawarmas were, but the customer service left us a bit deflated. After reading other reviews it sounds like this is more of the rule than the exception. While a couple in the family are set on not coming back, I would come here again for a sandwich and hope to encounter less problems in the future. But as stated earlier, there are a plethora of shawarma options, so please take care of your customers with kindness. read more

Bucharest Grill - Coffee & Tea Near Me - Royal Oak, Michigan

I've been to this location twice. On my first visit, I had my go to chicken shawarma. Bucharest is my all time favorite for this sandwich. I've tried other restaurants, and they can't match the flavor. I ordered the chicken salad with pita chips on the side on my second visit. Another great choice. The takeout container is always stuffed with chicken, and I have enough for two meals. read more

Bucharest Grill - Chicken shawarma salad - Coffee & Tea Near Me - Royal Oak, Michigan

I read some of the other reviews on this place and the negative reviews I can't agree with. I placed an order for three shawarmas and two orders of fries and the order came out within 15 minutes and they seemed busy! I ordered two beef shawarmas and a chicken. If I'm being completely honest, something didn't taste right, my boyfriend agrees. He was so excited to have a Bucharest right down the street from us but something tastes sour and the pita was completely falling apart by the time we got it home, and we live less than 5 minutes away. We were not a big fan of the shawarmas, but the curly fries were super good! We didn't like the shawarmas but others might feel different! The shawarma was packed with meat for such a good deal! The curly fries were an awesome portion. We will come back to try other items on the menu. read more

Bucharest Grill - Curly fries - Coffee & Tea Near Me - Royal Oak, Michigan

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The store is very clean and the staff was mildly friendly. They seemed pretty busy. But I was very disappointed on my first visit. I ordered the lamb shawarma. It was chewy and had A LOT of fat! I wanted shoestring fries but that's not what I got... they were just regular ol' fries... And I most of the staff including cooks and food preparers had masks on properly. I did see one employee in the back of the store (handling food or stock) with his mask pulled down to his chin and another employee walked through the kitchen to the front of the store to grab a couple waters walking past multiple customers then he walked all the way back thru the kitchen to the back of the back again without his nose being covered by his mask. read more

Bucharest Grill - Coffee & Tea Near Me - Royal Oak, Michigan

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I'm really surprised by all the negative reviews! This was my first time at this location and the food didn't disappoint at ALL! I ordered 4 different chicken shawarmas and the order was 100% correct. I also got a side of hummus and pita chips and the hummus was sooo good! Garlicky, creamy heaven! But back to the shawarma! They were more than filling (I actually got two meals out of mine)! The chicken was flavorful (not too salty), and the garlic sauce, tomato, and pickles were aplenty. Bucharest is still one of my favorite places for shawarma and this location didn't disappoint. The only negative was that the order, which I placed through their website, too a little longer than the time quoted, but it was well worth the wait. But the staff was friendly and they were definitely moving as quickly as possible to triage mobile and in-person orders. Wish I could've gotten a pic of the sandwiches, but we were all too busy eating them read more

Bucharest Grill - Side of hummus and pita chips - Coffee & Tea Near Me - Royal Oak, Michigan

Salad was so delicious I barely needed salad dressing. As you can see they packed the salad with chicken, but it also had spring lettuce, tomato, onions, cucumbers and pita chips. Top 2 salad I've had in Michigan. I will be back for more and thanks to the young ladies at the register for the great service! read more

Bucharest Grill - Chicken Shawarma Salad - Coffee & Tea Near Me - Royal Oak, Michigan

One of the best restaurant ever the food so good and so for Julia she is super organized super fast and she know what we want read more

Bucharest Grill - One of the best restaurants Thank you, Julia. She is the best. She understand what we want and she bring it super fast sober organized. - Coffee & Tea Near Me - Royal Oak, Michigan

HORRIBLE SERVICE!!! All orders were served ahead of mine, and I was waiting for the order 20 minutes while everyone was getting theirs, food was below mid, don't waste your money. read more

Great food and great service !!! They always get my order right. No problem with the service. Always a smile.

Ugh, I wish I'd read a few reviews before trying this place out. I know, as a yelper I should know better, but I've heard about Bucharest Grill forever, especially the one in Detroit, I just assumed it was good. Nope. I did a carry out of a Lamb Shwarma with a side of curly fries. My first bite into my shwarma found me fighting with a gristly, fatty piece of meat that I could not swallow. I unrolled my shwarma and checked out the insides, lots of fat, overcooked dry meat, nothing appetizing. I tried a bite of the best looking meat, it was still tough and not a good flavor. The curly fries are good and a large portion. However, that's not a lunch. So I find myself still hungry after snacking on the pickles and some fries. Totally bummed, I hate when I try a new place only to have it be a bust, and leaving me with nothing to eat. If this is what they usually serve for their lamb dishes they need a new source for their meat, it's awful. Won't be back. read more

Management what are you doing in Royal Oak????? You need to fire whomever it is answering the phone around 5pm 6/17/24. Usually, the service is tolerable. Today, the idiot that answered the phone hung up on me while I was making my order. I call back to complete the order, and she doesn't apologize. She doesn't repeat my order and hangs up on me again. Screw the order. I would rather have someone respectful that takes my order than eye candy. If you see me making a review, someone really pissed me off. The food is most of the time but your staff is trash. Period. read more

I hesitate to give three stars, but their service just stinks. We ordered in advance and picked up, which went fairly smoothly. We opened our schwarmas and both were incorrect. I called ahead to let them know we'd be back for replacements and I was told, "I'll get my manager." She left me on hold long enough for me to drive back, wait in line, explain what happened and have her tell me again that she'd get her manager, all while I was still on hold on the phone on my hand, waiting for that same manager. They packaged up a new order and handed it over, barely able to mumble an apology with it. read more

I just ordered DoorDash from here. I do not care at all for the chicken Shawarma - the chicken tasted like rubber and the whole entire sandwich was full of chicken and barely anything else. I also never knew that when you order a fattoush salad it doesn't come with dressing? I understand the whole "not putting the dressing on the salad so that it doesn't get soggy" but at least put a side of dressing. Luckily I had extra fattoush dressing in my fridge and I was able to put it on top of my Fattoush salad. I asked for extra sides of ranch and they gave me two small packets. Two small packets will do nothing for my complete order of fries Would not care to come back and would not recommend. read more

Bucharest Grill - Coffee & Tea Near Me - Royal Oak, Michigan

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Rubber Chicken! Used to be new and refreshing... Now, workers are surely and rude. The chicken bits meal was more like rubber on lettuce, and just as tasty. Carry out orders missing food, missing condiments, missing any taste that once made this place the cool spot. Now, just another lackluster restaurant on the hustle. TAKE A HARD PASS ON THE SHADOW OF ITS FORMER SELF PLACE. You have been warned.... read more

I always loved going to the one downtown. I would go any chance I could when I was downtown. I was pretty happy that this location was coming. This is about 2 miles up the street from where I live. The company that I work for like to pick up lunch for the office from here. This past Friday was probably around the seventh time getting it. The go-to order is the chicken shawarma sandwich. They are so good. The hummus is delicious here as well. read more

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The portions are quite generous. I love the seasoning of the chicken shawarma! The restaurant is very close to home. Service is reasonably quick - considering they seem to be busy often. read more

Ordered online, got home and realized they forgot my quesadilla. I call at 8 p.m. right when they close and ask if I can come pick it up as I was literally two minutes away. I was told "no, we're closed." Okay, then please refund my credit card, again "no." I was told I have to bring in the receipt and I will get a quesadilla. So, you make the mistake but and I have to come there for it to be fixed and get a quesadilla I no longer want? Seriously? When I told the manager this was unacceptable, she just hung up on me. Service at this location is horrible. read more

Easy order in or takeout. Plenty of seating and the menu is huge on the wall. The lamb shawarma is to die for. I get tubs or the garlic sauce and hummus and bread to take home as well. So good! read more

Very kind service workers, but this food is EXTRA salty. My tastebuds were SWOLL after eating just part one of the bowls I would not finish it. read more

Not what it use to be. Service stinks. Workers plainly goof around and talk out loud to each other. Must be more than 10 workers and they're still slow. My last order I paid for beef schwarma and got the rubbery chicken. It's a shame I use to go to the one downtown. Thumbs down. read more

Great food, customer service is hit or miss. Portions are smaller and prices went up slightly throughout the years. Received better service for dine-in as opposed to carryout at ALL Locations. Still worth it, lifelong customer here read more