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    Buchanan's Shoe Repair

    5.0 (3 reviews)

    Services - Buchanan's Shoe Repair

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

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    Pops Shoe Repair - how my suede Manolos were returned to me

    Pops Shoe Repair

    (9 reviews)

    WARNING - TERRIBLE WORKMANSHIP AND EVEN WORSE CUSTOMER EXPERIENCE…read more I had my mom bring a pair of pink suede, basically brand new, Manolo Blanik's into Pop's because in the past they've done such great work on her shoes. I wanted to see if they could dye them a chocolate brown or navy blue. They originally told me they weren't sure how dying them would turn out, so they recommended that they do a test on a similar fabric to see if I liked the color, and once I saw the test I could decide whether or not to proceed with the work. These are obviously expensive shoes, and I wasn't willing to risk ruining them, so I appreciated that suggestion. Months went by and I heard nothing, so I followed up to see the status. I got a voicemail saying they were ready to come pick up, which was extremely surprising because we hadn't agreed on which direction to proceed. The voicemail said "according to her (Lisa, the person who did the work), they don't look great. She says they look horrible. So yah if you wanna come in and check them out you can decide". When they were picked up, I could not believe, in fact, how horrible they looked. Splotchy, dye all over the soles, they even had a sparkly sheen which was not present with the original shoe. Since they agreed they looked "horrible" they proceeded to spend another 2-3 months trying various tactics to make them better. When I was finally told to come and pick up the final product, imagine my surprise to be send a picture of black(ish?) LEATHER heels. They'd essentially taken off all the suede in the process, and expected me to accept this as a solution. I've been working for months on being reimbursed for the value of the shoes, which I feel is the only fair solution and they are unsalvageable and unrecognizable from the originals. Walt originally agreed to work with me and come to a fair solution if I didn't like the end result, and then stopped responding. Jason and Lisa have been nothing but rude, unprofessional, and hostile throughout the whole thing. I've never written a negative business review, but felt the need to warn others to take the other one star reviews seriously and don't trust your nice possessions with this business.

    Walked in, there was only one other person in the store talking to the man behind the counter. No…read moregreeting, no "can I help you". I went up to the counter and listened that they were not talking about shoes or anything related to the store. I stood there and realized I was being completely ignored. There are other shoe repair shops in town that have much better customer service. Absolutely do not recommend .

    Buchanan's Shoe Repair - shoerepair - Updated May 2026

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