I booked a tour with Rogers for a day when our cruise ship was stopped in Cabo. A hurricane…read moreprevented us from docking at all in Cabo. I contacted them to cancel multiple times more than 24 hours in advance of our scheduled tour, but they refused to refund our money. Their refund policy states that I should get back 80%, but it's been months and I haven't received anything. They probably would have had to cancel the tour because of the weather anyway. Don't use this company!

We booked a private tour for 6 people on the Roger's website, and we were coming in on a cruise…read moreship with an overnight stop in Cabo. Knowing it's a 20 minute walk from the place where the cruise ship tender drops you off to the place where the tour boats dock, we decided to scout it out the night before. The email from the company instructed us to check in at the Roger's office ("kiosko 2") to ensure we got the correctly-fitting snorkeling gear, so we went looking for the office using a map from the Roger's website and Google maps. We tried inputting the exact address from the email and asking everyone we could find at Puerto Paraiso mall, but when we went to the alleged office location, nothing was there. As a last ditch effort, on the way out of the mall, we paused and asked a random guy at a booth with ads for tours (mind you, nowhere did it say Roger's on it)! This booth was NOT located in the same spot indicated in the map on the Roger's website. However, this guy was somehow able to look up our reservation, and it was legit because he knew my name even though I never said it. He told us to just meet at the dock the next day - not to even worry about going to the "office" (wherever it may be). So that's what I would advise any future travelers to do - just go to Dock D, which isn't hard to find. Ahead of time, I had emailed the company and asked if I could add additional people to our tour and how to pay for them. I received a response indicating we would need to pay 35 per person and they could either send me a PayPal account to put the money in, or we could pay at the dock. When we got on the boat, we inquired about the two extra people and were told to pay 40 dollars. Thankfully I had the email from the company and I disputed this. I was given a roundabout explanation about how the corporate office is somewhere else in Mexico and sometimes there's miscommunication. This felt like an attempt to con more money out of us, but to their credit, they did honor the emailed price. The tour itself was great. We had Jonathan as the guide and Memo as the boat driver. Jonathan had great English skills and was knowledgeable. Our kids got to drive the boat, which had them laughing hysterically. They also dropped a couple members of our party off to snorkel in a designated spot, and the snorkel gear they provided seemed nicer than the cheap stuff we brought. At the end, they offered to drop us off closer to the cruise ship to help us avoid the 20-minute walk, but said it would be a $2 dock fee per person. We did take them up on that, as we had small kids in the party and didn't want them to have to do the walk in the hot sun. They do take pictures during the tour and offer you the chance to buy them at the end. Technically this is mentioned on the website, so it's not surprising. However, I will note that they offered us a discount on the photos at the end if we left them a review - lowering the price from 80 to 50 dollars. So, take that into account when you read other reviews. We declined. I recall when I was researching tour options that some other customers had mentioned their tours being outsourced to other people. There is definitely something odd with the "company." It presents itself on its website like a small business and frequent references are made to "our boat." But when you get to the dock, nothing says "Roger's" - no signage, no uniforms, etc. There's also more than one boat - another party was checking in at the exact same time as we were with the same people. It's almost like they've been bought out by a bigger conglomerate of tour operators. Perhaps this explains the conflicting information in some spots (i.e., the email confirmation saying to check in early at an office but a guy at a random kiosk that doesn't say Roger's on it somehow having our reservation and telling us to just go to the dock). Overall, we enjoyed the tour itself, but the issues with finding the location and being asked to pay different fees than we were quoted were off-putting.

We were invited to a private yacht experience to cruise by the arches and do some snorkeling and…read morelunch. We were excited to head out on a beautiful clear day. We were picked up by a driver in a passenger van prior and dropped off after which was great since we knew we would have some cocktails on board the boat. He was great! Very nice and took good care of us. When we arrived, the driver escorted us to the Cabo Adventure center where we were met by one of the crew members and then escorted to the boat following check-in. We walked a short distance to the boat, passing by many vendors and shops who of course chased you down for sales, donations, etc. But all is good, just say no thank you and they leave you alone. We arrived to the boat and were introduced to our captain, and team. Mauricio, Manuel and Derick. All three were very nice. They catered to whatever we requested from drinks, lunch and snorkeling time. When we arrived, they shared we had a photographer taking pictures throughout the day. I was excited as I am usually the one always taking photos so it would be nice to have a photographer taking pictures of our group instead of me. And, to have professional photos would be great! I only snapped a couple of pictures as we boarded because it looked like he was taking a lot of photos of us in front of the arches, hanging on the boat, etc. throughout the afternoon. I also thought the photos were included. They are not. The boat ride was great. Drinks were great. They made cocktails for us. Snorkeling was nice. Views were beautiful. They answered our questions of the area. We have a delicious light lunch of chips and guac, pasta salad, chicken salad and fruit. The staff couldn't be nicer. The photographer is nice. When we arrived back at the center, we were directed to the "photography" area where we quickly learned our photos would be $200! I calmly said let me look at the photos because if they are really that good, I'll pay for great photos. Sadly, they were all just awful! Only 1 decent photo out of 50 or so photos and even that photo needed major editing. Shadows, weird light. We had 2 different group shots. The photos in front of the arches, the top of the arches were cut off! Who cuts off the arches? Not one good picture in front of the arches. They do NOT have professional photographers my friends. Take your own photos. Don't let them convince you otherwise. I still purchased 3 photos as I thought I could use apps to improve them and wanted a memory of our day. $100 for 3 photos. Such a disappointment. I want to give this company 3 stars because of the photo situation but the rest of the experience was great and the photo situation is obviously a personal preference. If I had any photos other than 2, I would share them, TAKE YOUR OWN PHOTOS. Do not let them talk you into their photographer or you will be disappointed and out a lot of money.

Dolphin Swim I adore dolphins! so just had to book a…read moreSignature Dolphin Swim while at Cabo recently. Our trainer and instructor Nely was great, important and useful information on safety for both us humans and dolphin Kobe, some general guidelines plus buoyancy jackets and masks brought to us. Kobe is a four year old male, excited to have new friends to show off his talents, and had fun with us and loved his gentle massages. I could've stayed in the water all day but of course couldn't .. Nely taught how to get Kobe to spin, be a shark zooming to us, blowing underwater rings, and other tricks. Best morning experience coming here. There are lockers as you're not allowed to keep jewelry, watches, earrings and such on while in with the dolphins; NO sunscreen either, but call and ask about reef safe sunscreen when you book if it's ok: I believe the policy is absolutely none. We don't want to unwittingly harm the dolphins when hugging ! I suggest you book direct with them as opposed to through your hotel or other agencies. While waiting to be escorted to the pool there's some chairs and tables in the shade near the lockers, after you check in. Inside you can have sandwiches and some other snacks, beer, sodas and such; also a selection of T-shirts, sweatshirts rashguards, hats, and lots of dolphin plushies.

We just completed our second adventure with Cabo Sailing and it was as perfect as our first trip…read more We got great communications in advance, met at the dock and they had us board a few mins early. We met Israel our Captain and Raul. They kept saying "for the next 3 hours, this boat is yours" and we had the best time. Our previous trip was more focused on swimming and snorkeling but this time we wanted to see the whales. We enjoyed every minute on the boat. We were pampered and cared for, they provided lots of info but were never intrusive. We had great drinks all day followed by a lunch (some reviewers called it a "snack" but I feel like it was so much food and plenty for lunch). We LOVE Cabo sailing and can't wait to come back for a third time! Thank you!

12 of us chartered a private sunset sail with Cabo Sailing via the Hotel Riu Palace, where we were…read morestaying, for $892. It was the cheaper option of a few that we checked out. We booked this for the Saturday after Thanksgiving, about a couple days in advance. Gary was the captain. We saw whales and pods of dolphins, and he managed to drive us til we were in the middle of the dolphins, seeing them dive out of the water right next to us and seeing them directly under our boat! He also let the kids steer a bit which was exciting for them. Another man was our host and guide - he told us a little about the geography and history of the area and served us our food and drink. The boat was very clean, including the bathrooms. We were asked to leave our shoes in a bin at the dock and it felt fine walking around barefoot on the boat. This sail included dinner but it was more like appetizers: Chips & Guac, a plate of cheese/meats/french bread. Unlimited drinks.

We absolutely enjoyed our time, we were booked with another group of three gals. Are small group…read morewas a good time! Our guides made this experience exciting and we felt safe. Thank you Andy and Armando. We did purchase the photo package for $50 quality was great.

They did not convey the proper pick up time for my tour (which was paid in advance) which then the…read moresailing company had me as a no show. The sailing company would not refund my money and neither would Vaitor. They took NO responsibility for their miscommunication.

Did not provide the food that was in our contract. Leon ran to get the kids food but failed to tell…read morethe staff to serve it, kids had no food for the cruise. He did not tell us a professional photographer would be on board that would want an additional fee for the pictures. Bring your own device with your own music. He would not negotiate the price when he was called out on him not providing the fajitas and quesadillas. The staff on board was wonderful, they had no idea the problems Leon caused. The onboard staff gets 5 stars. Leon deserves a zero.

DONT BOOK WITH THEM. Arrived at the dock & the boat they…read moreput us on a boat we didn't booked. Was promised fajitas, quesadillas & food for children. Arrived at the dock & was told by Leon we will be having ceviche & chips/guacamole and no fajitas or quesadillas or any other food for the children. When we told Leon we can't eat ceviche, he went to a nearby restaurant and got food. This caused us to leave 30 minutes late. Leon didn't tell the crew about the food so it was never served so only 4 out of 13 people ate food. The crew stated they are not associated with Big Mikes & has no idea anything that was going on.

I chose this company as I wanted to ensure that I had a marine biologist as the tour guide…read more Was a little disappointed with the tour guide (my husband was able to spot the whales and point them out faster then she was able to) and the promised hydrophone she only tried once which we didn't hear any whales communicating/ "singing" at all. Hence I would have given 4 stars because of this. I was expecting a much better informative tour with the marine biologist. However, in general, she didn't cut short our time and they did speed a long to various areas whenever we saw a spout of water blow up. And, in general, had a great time seeing e humpback whales- we saw one full breach too. I think we may have seen about 20 in January 2026. I heard Cabo is the best place to see the humpback whales and from December through March. I would reccomend the blow up boats as you can get much closer. We were in a small boat with about 8 people but I saw videos of people in the blow up boats that could actually touch the whales if they wanted to. Would have liked this better I think. Also, we forgot our water bottle in the boat afterwards and the company was very customer service oriented in helping us restrict the water bottle. Thank you for a great first time experience in Cabo and seeing humpback whales!

Amazing amazing excursion with Hector and Victoria. Hector, the captain was able to find us 12…read moredifferent whales to mesmerize over. And we even got to see a baby whale breach the water, WOWZIE WOW, it was definitely a memory never to be forgotten. Our hostess with the mostess, Victoria, speaks a zillion languages. She was able to give us information on the whales in both English and Spanish (she also speaks French and Icelandic). The tour was good, we didn't even need to take photos because Victoria had a giant camera to do it for us. This way, we can really enjoy the natural settings of the Whale habitat. Towards the end of our tour, we were able to see 8 whales swimming together. Victoria said there are 7 are males chasing 1 female to see who would end up 'dating' her, aka - put a baby in her. Mating season was in the air and we got to see that. Best excursion ever! Private small tour. I'm happy to say, they followed sealife protocol and didn't get too close to harm the whales and there were only a few boats out for whale watching. It didn't feel commercial.

Enjoyed our snorkel! Great staff, very attentive…read more Plenty of drinks, lunch was perfect! Good music! Would book again when in Cabo.

What a great day!! Our crew was amazing - Lalo, Isma, and Brian were the best. They made our cruise…read moreso great and we had the best time. It was the most fun we've had in Cabo. Highly recommend getting the private boat and sailing with these three great guides!

Tourists beware! Even if you've been to Cactus Tours before, the experience has changed in recent…read moreyears! We were repeat customers after an initial positive experience in May 2022 while now in December 2025 enduring random overcharges on unitemized receipts! A total of 4 of us booked a reservation through Amstar at Cactus Tours for the side by side UTVs (2 vehicles of 2 drivers and 2 passengers). Amount paid in full to Amstar a month in advance excluding the $25USD cash entry fee per person which we paid day-of. Also on day-of, we were offered upgrade options. The only option we proceeded with was to upgrade each vehicle 1 horsepower level up which was listed as $85 USD per vehicle for a total of $170 USD.  This was also explained to us that upgrading to that vehicle power meant insurance was included so no need for additional insurance purchase or security hold on the card. We declined ALL other upgrade options.  No private tour, no higher vehicle power upgrade beyond the 1 level up, NOTHING else. We provided a credit card and the staff member took the card for the transaction.  Again, the staff member insisted on upgrading to a private tour but we declined (which we later realized was because they didn't have any other parties booked at our time so it inevitably became a private tour anyway, they just hoped to get more $$ for it). He ran the card and handed us the receipt while rushing to direct us away to the locker area. Later upon arrival back to our hotels, we finally had a moment to review the receipt for the upgrade charges and saw it was actually charged $7,200 MXN (about $400 USD) with no itemization.  This isn't inclusive of any transaction or currency conversion fees, that is the amount directly on the receipt. This is DRASTICALLY way more than the upgrades we agreed to with no explanation or breakdown. Despite saying otherwise in other review replies, their website is not transparent in charges as the "upgrade" sheets they have in the lobby show charges differently than the website displays. The charge in MXN should have been roughly $3,060. I was overcharged $4,140 MXN, more than double what the true upgrade charge should have been alone. I went back and forth for days with Cactus Tours via calls and emails until after a week they finally stopped answering me completely. I'm in the process of filing a fraudulent chargeback with my credit card company since Cactus Tours chose to ignore my attempts for an amicable refund of the difference. Be VERY aware of all charges and do NOT let them rush you day-of at check-in without doublechecking everything if you still choose to do any activity at Cactus Tours. The tour guides will now also insist it is customary to tip $50 per vehicle at the end of the tour. This tip pressure did not exist in 2022. An additional $50 tip on top of the $25 per person entrance fee, any upgrade charges, plus initial reservation fees is wild.

Don't Waste Your Time! This place is horrible. They will up charge you on everything to the $9…read more4-ounce cup of coffee. Facility doesn't feel safe at all. I was so nervous for my little kids. The experience was totally anxiety loaded for any family trying to travel. The ATV's we pretty crappy- seemed there was many broken down because they weren't able to satisfy our reservation. Tried to work with them but they just ignored us. Ended up sitting around for 3 hours then learning they lied to us the whole time- they were just hoping we would get hungry or thirsty and buy food before they sent us off. This place gave really weird vibes- go ahead and Search- Cactus Tour Scam and watch AI do their thing! If you choose them- Via con dios! p.s. no pictures to share since it was a day of tears and fears!

Cabo was one of the best bachelorette trips I've ever had, thanks to Suzanne and Cabo Party Fun! We…read morebooked the private chef and open bar at our villa, the incredible Magic Miguels, and the pole dance boat--and every single experience was unforgettable. The chef prepared the most amazing meal we've ever had in Cabo, and the bartender's piña coladas were hands-down the best. The Magic Miguels put on an incredible show--so much more than just a quick performance. They're truly talented entertainers, and it was a highlight of the trip! Dani was a fantastic pole dance instructor, and the boat crew made the entire experience so much fun. I felt like we were on the best and liveliest boat on the water compared to the others. To top it off, we got to see playful whales in the water--an added bonus to an already incredible day! This was by far the best trip ever, and we're so grateful to Cabo Party Fun for making it happen. If you're planning a trip to Cabo, book them! You won't regret it!

Suzanne and her team have been nothing short of amazing! I was planning a bachelorette for my bff…read morein less than two months and stumbled across Cabo Party Fun. They offer many types of bach services, and I ended up booking a sunset yacht cruise. About an hour into the ride, the whales started playing and singing, and it was such a beautiful surprise for the group! Despite a few of us being hungover and seasick, Diego and his crew were so much and knew how to keep the party going! Our driver Bradley was patient with us and kept us safe. Rachel was always just one call/text away if we needed anything. Lastly, Suzanne has been fantastic! Always there to help through all my endless questions. THANK YOU!

The world's worst tour experience! The boat is over sold and the too few seats are supposed to be…read more"family style." What that means is that you must ask strangers to slide over so you can sit. If you are a family of five, it means to sit, you may have some members on the top floor others at random tables. They oversell the ship especially around whale watching season. Avoid this tourist trap!!! Do not believe the tour operators at your resorts. The boat is okay and the food smelled good, but you will be standing for two hours or seating cramped with close to 200 strangers with only about 150 seats, half of which are benches with no backs. If the operators weren't so money hungry and full of spiteful greed, the tour might have been nice. Say they sold the ship to the true seated capacity. The horrible captain made an announcement asking people to scoot over. Families with kids or the elderly (the majority of families) were not interested in moving. I wasted too many precious vacations hours on this tour. I wasted too many precious dollars on this waste. If negative stars were ever an option this would be it. This tour is horrible, horrifying, horrific, abominable, awful, terrible, tragic, and all other adjectives that express regret and anger. This tour will lend to the ruination of your vacation day. Avoid it like the plague. Avoid it at all costs. I rarely write such negative reviews but today is that day. I wish I would have trusted my intuition and gotten off. Should have just jumped overboard. Sugar Honey Iced Tea show writ large. Negative stars and damn sure would never ever ever recommend!

The sunset cruise was pretty awesome. The drinks could've been stronger but the experience was…read moreamazing. We got to see the watch and get great pictures.