I came here today after doing some Christmas shopping really looking forward to some bubble tea but unfortunately I was pretty disappointed this time. If this was my first and only time visiting, I would probably give 2 stars. However, because I know they've been great in the past I know they can improve from this.
~ Drinks:
The drinks were still fine. I decided to break from my usual flavours and because it was Christmas, I went for a Gingerbread Milk Tea sans pearls, and it was very nice.
~ Customer Service:
The main downside here. Everyone was really friendly, but had no organisation or management skills. Not only did the cashier get my partner's drink order wrong, but the drinks came really slowly. For just a few drinks, it literally took 10 minutes, and that's not counting the wait for someone to come to the register and take our order.
Upon closer inspection, it was 1 guy doing everything from making the drinks to dealing with the huge queue of customers. The other 2 employees there were busy chatting and organising / cleaning the station. Okay yeah I recognise that things need to be washed and cleaned, but when there's a LOAD of customers waiting for orders to be taken shouldn't the list of priorities change? My entire family runs on hospitality and normally the list of tasks changes depending on the situation.
If there's a long queue of customers both at the register and waiting for their drinks, washing spoons isn't a f*cking priority, is it?
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Sorry for the angry rant but I'm really hoping this is an isolated incident so I can give Bubble Base their 4th star back. I had a look at the other customers waiting and we were all visibly annoyed; employees didn't really seem to care. read more