Rea at Follikill is the best electrologist I found in Toronto. I reached out to a couple companies…read moreas I was new to electrolysis, and their responses were nonexistent or less than ideal. Rea responded promptly and scheduled my sessions over a couple months. I am ecstatic at the results. Rea is the best around and offers the best pricing for her services. I never knew I could be hair free and it is doing wonders for my self esteem. Thank You Rea! If you have ever wanted to be rid of unwanted hair growth, try electrolysis, it's the only permanent solution and you are worth it!

After delays due to covid restrictions, I was finally able to see Rea in early March. I also…read morerecommended 2 people to her as well. I understood her policy was very strict and for the two appointments I had, I arrived on time. I was really excited because I do believe she's great at what she does and she specializes in black skin, which is a plus. A couple days ago I was alerted at work that my covid rapid test had come back positive. I was asked to take a follow up PCR test then go home. I knew I had my appointment on Monday, so I gave Rea notice. She requires 48hrs, I gave 24hrs. Bear in mind, it is Sunday afternoon and I've just been told that I've tested positive for covid. I explained that to Rea and she immediately informed me that I am to etransfer her the amount for my "late" cancellation ($195.00) or she will cancel all my appointments. I was taken aback and was very put off by this response. I respect the policy of any business I frequent, however I strongly belive that sensitivity, tact and compassion are pillars in customer service and in that moment, Rea was deeply lacking in those traits. Fortunately she was able to cover an hour of the appointment and told me to send her $65 instead or she will cancel the rest of my appointments. Because I was still willing to move forward with her despite insensitivity, I e-transferred her the amount. But after much thought, I decided that I am not interested in doing business with someone who cannot understand that in uncertain times like this - life happens. It's unfortunate because I was really looking forward to finally being hair free after struggling with this for so long. However "good work", as she calls it, means nothing without sensitivity and tact. P.S. I'd like to note that she requires payment for missed appointments or late cancelations because that means she loses money - which is fair. But I'd ALSO like to note that as a client, I'm paying for gas/transit, parking, my time, as well as paying for the actual service. I'm not requesting a free service or special favors. And although she has "no exceptions". I think exceptions should be made for Covid. I even told her I could send her a copy of my results to prove I was being truthful, because I was that serious about moving forward with her.

We come here every year for the birthday promotion! We book a massage and it comes with a…read morecomplimentary 3 course lunch at Terrace restaurant as well as the water therapies. It's a nice tradition to have right in the middle of the city! I find the massage quality really depends on the practitioner but overall it's a great experience. We'll keep coming back!

Overall, a good experience. We came for the Soak and Savor package and really enjoyed the relaxing…read morevibe throughout the space. The food was good, and while the dessert was a bit freezer-burnt, the overall value makes it worth coming back. Service was friendly, attentive, and welcoming, which added to the experience.

had been going to Newdermamed for treatments with Nadia, who was absolutely amazing. She was…read moreknowledgeable, personable, and consistently went above and beyond to ensure a great experience. Since she left, however, the quality of service has noticeably declined. The new provider is consistently 30 minutes late for appointments, which is frustrating and unprofessional. I also recently received a peel that had no visible effect -- it felt like a waste of time and money. I plan to complete the few remaining treatments in my package, but I likely won't return after that. It's disappointing to see such a drop in standards after Nadia's departure.

Came here a couple years back for masseter muscle Botox. The clinic was clean, organized, and…read moreprofessional but the result I got in regards to the procedure was baffling. I get the same procedure and the same amount of units every year. I decided to try this place out since they were offering a promotional pricing at the time. After I received my injections, I waited a month with no visible result what so ever. Mind you, I know how much of a significant difference this procedure makes for my jaw line, as I severely grind my teeth at night and tend to overproduce my masseter muscle. Hence why I get the injection every 8 months or so. I don't know if the injector was not experienced or if the Botox was mixed with saline water to compensate for the promotional pricing but I would never go back here again.

This place deserves more reviews!! Started my laser…read moretreatment in August for 3 body parts, but now I'm down to 1 part because Christine doesn't wanna do them lol...but really she just doesnt wanna charge me something that no longer require more treatment. Christine is extremely polite and professional. Very knowledgeable and try her best to answer my million questions. I talk to her like I'm talking to a friend! She educate me about my treatment, from showing me the types of laser beam to different wavelengths that suitable for each body parts. I plan to start another part of my body with her! This is my first online review and I give it to you Christine! You are so amazing you know that?!?

Visited Christine at Magic about 6 times for laser treatment as of this writing. Christine is…read moreexcellent, patient, and very professional. I feel calm and relaxed in all my sessions. I have always scheduled myself for a lunch time appointment during the work week. I've never had to wait long to see Christine, nor were the sessions lengthy themselves. Christine is prompt and efficient without any lack of attentiveness nor dismissal. I would strongly recommend.

I don't normally do my nails so I am unfamiliar with how gel polished is removed. The technician…read morejust sanded them until one of them hurt. When I asked about acetone she said that it would damage the nails and that this was better. And when I got home the tip of my natural nails started to split. I am horrified and my nails have been thinned out. I will never go back. Spend more for something that won't cause damage.

I was expecting to wait in line for a pedicure and was pleasantly surprised to see it wasn't too…read morebusy. Chose my colour and had to wait for a bit before they turned on the water. Great service and reasonable prices. Did a great job too! Will be back!

I started going to this location about 6 months ago, for lower leg wax…read more They are always on time and the front desk staff if friendly, polite and attentive as are all of the waxing professionals. Each of them are highly skilled, gentle, thorough and friendly. Of all the places I've been to, this is where I am most comfortable and satisfied. The hygiene is excellent (no double dipping), the atmosphere is clean and products they use (cornstarch powder instead of talc) are up to par for the quality standards that I expect. If this location is convenient for you, I highly recommend it. * it's in the path close to the King street Melinda subway entrance)

The Staff is super friendly and on time, the service is done super fast and the location very…read moreprivate. Here every month!

I love the staff at this clinic and the dermatologist that I've been seeing for several years (Dr…read moreSkotnicki) is professIonal and very very competent. So weird that others seem to have completely different experiences/ opinions, I have nothing but rave reviews for the clinic.

I scheduled 4 laser procedures (IPL, hair removal etc) 3 weeks in advance due to my travels. My…read moreappointment was cancelled 2 hrs prior to scheduled time. My day, that I arranged around that appointment, was screwed up. It took them 2 days to call back to reschedule,l and they couldn't accommodate my schedule at all. They do not care, not about customers, not about their profit. I found another clinic with the same lasers that is very accommodating with the schedule, and their prices are almost 50% lower than here. Stay away, if you are coming for cosmetic procedures to this place!

Scheduled on line. Till I got there, they told me they don't have enough things to do the waxing…read moreand asked to me reschedule. I spent an hour and half to get there while they didn't even bother to call me and let me know that they cancelled my appointment. The excuse is "Boss didn't bring enough stuff." And when I tried to call the "BOSS" for millions times, no one pick up the phone. And I was been told "Yes, she is like that. She is busy all the time and never pick up the phone." So, what's the purpose of set up a phone number. Anyway, i haven't done the waxing. But the service is really bad. One of the worst.

Avoid this place!!! Got yelled at by one of their employees after she showed up to my 10:30am…read moreappointment after 11am. Not to mention she stated it was because she was running late with other clients, when I got there another employee states shes actually not here yet. She was on the subway. Lie after lie. I've been trying to contact the Owner for 2 days now for a refund as I paid for the service ahead of time (BIG MISTAKE). Don't waste your time or money. Terrible customer service!