HORRIBLE COMPANY. We were told one price over the phone and when the final bill came, it was more…read morethan what was quoted. They make you sign before you get the actual bill so they can do whatever they want with the price after you have signed. We tried talking with them and were just quoted standard policy, horrible customer service. Requested a supervisor call back....got nothing. The only positive about this company was their guys who showed up to move our stuff. They were very nice and worked very hard.

We hired Two Men and a Truck for our move 27 March (packing), 28 March (moviing). Everything when…read morewonderful, Rory was leader of the team of Tay .and Max. I would definitely ask for them if I move again. Dakota worked with them on the 28th and he did a wonderful job being new. One thing that amazed me was the money we paid. Great job !! Bob and Paula Ortendahl

This has been so easy. We moved from WA to MO with no problems at all. We were looking for a…read morecompany that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it.

I used U-PACK For the first time this past month. (MARCH 2021, in SW Missouri) Previously, I had…read morealways hired a moving company with their own trucks to load, drive and unload my household belongings. Making the reservation was easy and I was happy with the experience at that point. (at the time of booking) The container was delivered to my driveway as scheduled. All drivers were efficient and friendly. The problem was (not discovered until later) that the container they left for had numerous holes. My move was happening during spring time, which meant quite a lot of rain. Because of the rain, 4 straight days non-stop, I actually did not pre-load anything into the container. On the day of my scheduled move-out, the loading crew opened the container & saw standing water in one corner of it (!!!) This was a huge concern - if I had loaded any of my belongings onto the truck myself they would have been ruined. Or, if it had not rained & we did not know the truck was leaking, then it would've been driven to its next destination where U-Pack was going to hold it/store it for me for approximately 9 days. (until I closed on the next house in a different city) Again, if that had happened, all of my belongings inside would have been destroyed from the rain water leaking into the container. So, I had to release the moving crew I hired - they could not do the work I had hired them to do - yet I still had to pay them for their time. Then I had to reschedule, once I knew when a new container could be delivered by U-PACK, replacing the leaky trailer they had initially given me. I called U-Pack to explain the situation. The person I spoke with was not very helpful and quite rude. I was seeking a quick solution, as I needed to be out by a certain date & a certain time for the new owners who had bought my house. ABF replaced the trailer with a brand new one. However, they could not deliver it in time for me to capitalize on the moving crew being there to help load the truck, as originally scheduled. So, it was sitting in my driveway another 2 days. It was Wednesday, when the loading crew returned to load the trailer. (they were n/a Tuesday; nor any other moving companies I called - of course not, on such short notice!). Delayed from Monday to Wednesday, I had no choice but to contact my realtor to request the new owners push back the closing date & time on the sale of my home & delay their move-in, as well. Luckily, they were very understanding and cooperative. I will be reluctant to use this type of moving service in the future. I understand that things happen sometimes. However this was within their control, from two aspects: 1) do not deliver a trailer or container to somebody that is faulty - in this case leaky and full of holes; and 2) when I called their customer service number to explain what had happened, I did not receive any empathy for the situation - - instead I received very poor customer service and the person was very rude. In fact, he even told me there was nothing he could do; that the most he could do is what I had done at that point, which was call the local provider and get them to replace the truck as quickly as possible. He was very unwilling to even attempt to help me. I was quite shocked by this. Not just from a company perspective in terms of providing a service to their customers, but from one human to another - feeling empathy for what that person is dealing with and having a much better attitude toward that person, given their predicament. None of that was conveyed, zero. In fact, he was so rude, that I'm not quite sure why he would ever have a customer service job in the first place. He seems very incapable of performing a job for which the primary focus is to SERVE THE CUSTOMER (customer service). Another thing he told me: that if I had called them a couple day prior (re leaky trailer/container), they could have resolved it in advance of my original pick up date. Well ... I did not KNOW it was leaking. It rained 4 straight days after it was dropped in my driveway, so I was not spending time outside nor looking inside the truck. Suffice it to say, I was paying them $1,000 for their service and trusted them to deliver properly. Why would I even think "Oh, maybe the container leaks? I better check that." They provide a service I was paying them for. Bottom line. To infer this was my fault - wow. The concept that U-Pack bases their service on is great. That is what drew me to this as an option in the first place for my move/relocation. The one thing that deters me, now, from using this service again or even recommending it to anybody, is the very terrible customer service experience I had during a situation that was extremely unfortunate. It caused me great difficulty and additional stress during my move.

Had used some moving help from B&K on the back end of my move and Seth and his crew were careful…read moreand very efficient in getting things off my truck and into place. I'd recommend them!

B&K Moving was referred to me by a neighbor. They are fantastic! Communication prior to our…read morelong distance move was very good. They did exactly what they said they would. Seth and his crew were helpful, careful and responsive. On the unload our closing ran a bit late. I kept in contact with the crew about our late arrival, and they were waiting outside our new home when we arrived. Nothing was broken or damaged. No dings in the walls or trim on our house. I can't say enough good things about B&K!

DO NOT HESITATE TO HIRE THESE GUYS TO DO YOUR MOVING!!! They are AWESOME MOVERS, Very Professional,…read moreVery Quick, Careful, VERY Reasonably Priced and were able to schedule it soon even though the weather was iffy at the time the moving day was the perfect day to do it!!! Jason was quick to respond, & I was able to get a date quickly that worked perfectly for me! I can't say enough Good things about Branson Moving; Jason & Chanton (spelled right? I hope), AWESOME GUYS, AWESOME MOVERS!!! THANK YOU BOTH!!! ---Sincerely Thankful, Engla Pickett

From the owner: Whoever,whenever someone needs to move we are happy to assist in the loading packing and moving of…read moretheir homes/Office or business’s