BT Properties is extremely greedy and unethical, some of their practice are so abusive that they even violate local ordinance/regulations.I would give them NEGATIVE five star if yelp allows. Once BT Properties took over the complex I live, everything quickly went downhill: They raised rent of 1Br apartment by $300-$500 every year. They ignore repair request multiple times, on the only occasion they sent a guy to repair after my request, the guy arrive over 3 hours late and rushed the repair with very poor workmanship. Most of my neighbors can't withstand their abusive rent hikes and had to moved out, they all left the apartment in the condition they found (some are even better!) and they all told me that BT Properties kept very large portion of their deposit (mostly $800-$1500 and some are even more) with ridiculous excuses ! Based on my observation and words from other victims of BT Properties, it's obvious that their business model is: raise rent abusively to drive tenants out so that they can take large portion (sometime all !) of the deposit as their extra income, then find new tenants and do it all over again, that's why they are very motivated to increase their turnover rate, and that's why you see so many listing from them on craigslist. I even heard they retroactively raised rent or raised rent in the middle of the lease, that's downright illegal. I really hope regulators can step in and protect renters from this rogue business. I am shocked that instead of feeling ashamed for their rogue practice (and their terrible reviews as a consequence in the past several years) and correct them, they continue their rogue practices if not getting worse, and they kept trying to post fake reviews to save their terrible rating, their owner (Brett) complained yelp filtered those fake "good reviews" saying yelp filtered those reviews because BT didn't pay yelp money. Brett, let me tell you something, just because you put money above ethics doesn't mean other people do. Yelp is much more ethical than BT properties, they block fake reviews no matter they are good or bad, they put ethics above money, just like any business should. There are many large property management companies that don't pay yelp any money and consistently get 4 or 5 stars for years, so getting your terrible rating is not something bound to happen when your business get large. As long as you behave as a rogue business, your terrible rating is bound to happen, as it should. Prospective renters, avoid BT properties at all costs. read more

I was a tenant in a property managed by BT Properties - specifically Kelly Johnson - from April 2010 to June 2011. During that time, Kelly demonstrated nothing but a professional, honest and friendly attitude toward me and my fellow tenants. Kelly was friendly and personable to the point of stopping and chatting for 5-10 minutes with myself and the other tenants when we'd see each other outside, but firm enough to quickly enforce the rules (parking, storage, trash, noise, etc.) when she saw that something was not right (including reminding me about storing things on my patio). I also want to mention that the outside areas of my apartment complex were kept in immaculate condition. It says something about Kelly that her children would always greet me and even offer to help me carry groceries when they would see me carrying bags in. How many kids are willing to be that friendly and helpful nowadays?!? When I needed some maintenance items done , I dealt with BT Properties' Maintenance folks directly. Although not quite as friendly as Kelly, they were all professional and responsive to my requests. My reason for moving out in June 2011 was related to a temporary job transfer, but based on my prior experience, I called Kelly first when I thought that I was returning to the area. As always, she was extremely helpful and caring and helped me to quickly find another unit that was under her (and BT Properties) management. When my job required me to postpone my move, Kelly and BT Properties management were very understanding and returned my entire deposit to me. As a result of all of the above, Kelly Johnson at BT Properties will be the first person I contact when I know for sure that I need to find another rental property. I don't mean to discount the other posters who have had negative experiences with other property managers and other properties, however, I did learn that some of what happens is based on the actual property owner's desires (for example, the maintenance/handy man is usually specific to the property/owner; and some of the policies at each property are also dictated by the property owner). And of course, there's different people with different attitudes and willingness to help working at every company - including BT Properties. However, the good news is that Kelly is now part of the BT Properties management team, and hopefully she can spread her professional and honest - yet caring and friendly - attitude throughout the company. read more

BT property team management are so wonderful to work with. I was there at 678 Victor way Mountain View CA to view the unit # 6 . Paul was the one who show me the unit . It's was at 6pm but he still take his time to meet me there. I am old and do not know much about online application so Paul was helping me . He was knowledgeable, patient and helpful . My phone was freezing and the application was halfway done so Paul call back to office asking Scott to help. When we got it finished it was very late . Both Scott and Paul were way out of time for dinner. The next day Pete called me to make sure I'm ok with this 1 bedroom apartment and still want to rent it . I been looking around the bay area for renting apartments but no one ever help me with care like this . Paul , Scott & Pete are absolutely fantastic property managers I end up did not renting the apartment because the unit has no AC and my medical condition. Paul & Pete are understand and returned my application fee . Even though I did not residing at their property but it's was a pleasure to meet with Paul and work with Scott and Pete . I have nothing but amazing experiences from them . They are extremely helpful and accurate with their decision-making .I'm so thankful to have experienced high-end service with understanding and kindness. I am not a tenant at the property yet but your team of management treated me so well, imagine how great I would get when I residing there. Thank you Paul , Scott and Pete for invaluable kindness . All of your time and support specially your kindness is deeply appreciated. read more

This is the worst property managers i have ever encountered in my life. I would give them negative stars if yelp allowed me to. They are cruel, no concern at all to their tenants and irresponsible. Do not and i repeat do not rent with these people because they will put you down and kick your ass. Teri one of the managers is the most unpleasant people i have ever met. She is difficult and do not care at all what happens to us. Please if you still value your family and yourself do not deal with her. I am just thankful we don't live there anymore because she is unkind and thinks she is superior to everybody because she is wealthy and powerful. Pls beware of this person and never make dealings with her.aslo like to add be very carefull with your deposit money cuse they will keep it all..even you have cleand place like we did ...(was 10 times better than when we got keys)..And they lied a lot so make sure you record any phone conversations with them...at end they will give no money back for deposit...and this is for Brent pplease dont try to clean up for lies they told about...cuse frist you were not there so you dont know what happend...so when you respond to some coment makes you look dumb,and its annoying when you post that info about how we have 4500 tenants who are happy....LMAO ...so again let me remind you....better to be homeless then have anything to do with bt properties..and all reviews are true. read more

Review for Kelly of BT properties I just moved out from the apartment I rented at 776 Palo Alto Ave, Mountain View from BT properties. The apartment was very nice and I enjoyed there very much. I spent a very good time in this apartment. During the last month before I moved out, I had a very wonderful experience with Kelly. She was incredibly kind, polite, friendly, pleasant, patient and helpful. She worked hard and did very good job. She always patiently answered my questions and provided helpful suggestions for my moving. She told me that how to replace the drip pans for stove top and where I could buy these, furthermore, she helped me to call hardware store to ask them whether they have these stuffs. She also told me where I could purchase magic eraser sponge for cleaning walls. She was really excellent and gave me many helps. In addition, she called me every times in advance to make an appointment to show the apartment to next tenant. If there is an opportunity, I would enjoy renting from Kelly and BT properties again and recommend her to my friends! Thank you so much! read more

I currently Live at 201 4th Ave, redwood City most of the tenants are very un happy with the NEW Manager. How can BT proprety hire a new Manager when she has a full time job and also works on weekends for Party Rentals. So we were told that when something breaks we have to wait until she returns from work soooo its like what???? Why bother to even have a manager. All the tenants are pretty upset about this idiot "manager" she's help less we keep complaining to BT and Nothing happens why even bother. But if your late on your rent u are charged a ridiculous fee. Ohhh if you try to use the Laundry Facility you also have to wait until the Manager returns from work. Grrrrr it really frustrates me because she is never there. I am just stuck with this complex because i signed a lease thank god i only have like 2 months left because the other tenants and i will be leaving this horrific place. And thank u Rosemarie for never returning my calls. Ohhhh one last thing is it legal to charge at an apartment complex SEWER, WATER, and GARBAGE WTF! read more

do not rent with this company so unprofessional and stupid.the regional manager,teri is a lazy b**** a** old hag that does nothing.if you ever go to her with a problem she's pretty much like the fix it yourself.she is a demeaning,evil witch and i dont know why she is still employed by this company.do not rent at the property that they manage "professionally"hahaha the onsite managers daniel and evelyn are horrible.they cant handle they"re onsite management job and i dont know why they took the position .they involve theyre personal life too much with theyre responsibilities.there are always water shutoff's and they dont even notify you at all!!!theres not enough parking spots for all the residents.they tell you that the utilities will be paid and yet you receive a surprise bill in the mail.walls are super,super thin.neihbors are nosey and will start problems with you.the place has a bunch of low lives they've lowered they're standards and accept anyone of the street.worse company ever!!!stay away!far away! read more

Yes, I too am one of the owners of a building that BT Properties manages. I completely understand how tenants can be if they don't get immediate satisfaction when things need to be address in the building. For that reason, BT Properties get's the brunt of the pressure in dealing with the tenant/owner issues. People need to understand that BT Properties dose not get the "final say" on how issues are resolved. They are just the buffer between tenants/owners so that the owners can make their day-to-day decisions. So understand that these poor reviews on BT Properties are more about the anonymous owners. BT Properties has no power to fix anything on their own. They relay info to the owners and it's up to us THE OWNERS. Personally, I care about my tenants and do my best to resolve issues within 24 hours, but not all landlords are the same. BT Properties has done a great job for me but really, I wouldn't want to do what they do! Why do my reviews get filtered? read more

At the beginning of the year, I started my tenancy at one of the office complexes managed by BT Properties. On several occasions I have contacted the staff at BT Properties for help with resolving issues with my new office, whether it's changing the locks, arranging for telephone installation, solving noise issues, or getting the right signage. The BT Properties staff has always responded promptly and professionally to my requests for help and resolved my issues. Most recently, I was seeking a way to streamline my rent payments every month, and Cindy at BT instructed me on how to sign up for automatic rent payments. She freely admitted that this served BT Properties' interests as well (I agree), but it also has made my life a lot easier insofar as I have one less thing to do at the beginning of each month. It was a win-win solution. I am very satisfied with BT Properties' staff and service. read more

You know when you have seen so many things in life you wonder how people have got so mean now. Well Rosemary Gibson just made me realize one thing that there are truly very nice people like herself. I had the pleasure of meeting her for the first time to see a rental not knowing what to expect except being rushed and shoved most of the time Rosemary showed up very professionally dressed calm and informative and smiling and just when i shook her hand the warmth was there. Rosemary not only convinced me to drop all the other property management companies I was working for but Rosemary convinced me we have hope for Harmony. Great job BT properties for hiring such a wonderful person and again Thanks and praise to her. Edward Trujillo read more

This rating is for the repair and maintenance portion of the business. I have been a resident for 1 year, and every time I call with a maintenance request (or email), the maintenance office staff calls me back within a couple days and schedules the repair. Maintenance office staff also call to make sure the repairs are completed. The repair services have been very good. Enrique (who does general maintenance) is always professional, on time, and does a great job (actually he's usually early!). We also had Rewind Pest Control come by to spray around the unit and they were on time, professional, and polite. I've rented in many places and have never had such good service from a landlord, both in response time and quality of repair. read more

I just moved into the apartment about a week ago and already realize I made an awful decision already. We were told our apartment was both AT&T and Comcast ready, so we decided to go with Comcast. Lucky us, it was not Comcast ready, but not only were we told so after we tried setting everything up, but some bitch with this property management named Cindy yelled at us.. saying that they are not Comcast and can't able to help us with this. Well, you know what you are, you're a fucking asshole. Not only did she yell at us, but we handed the phone over to the Comcast installer and she yelled at him too. Go screw yourself and learn some manners. We're paying for your service and to not be treated like shit. Learn to do your damn job. read more

I totally agree with Mohammad about Scott. I've been living here almost a year, and next door to Mohammad. Scott is the onsite manager at our complex. He's knowledgeable about rental laws. He's fair and responsive to tenants' needs. But what I value even more is the fact that Scott is good human being. He's caring, considerate, respectful, friendly and ethical. He mingles with the tenants everyday. He's earned our trust, respect and most of all love, especially from the children. Oh, and if you happen to live in this complex, chances are you would get to enjoy his absolutely delicious BBQ / smoked ribs & chicken wings, California rolls and a host of other dishes. I love every dish that he makes and gives me for free :) read more

Worst property managers I have ever experienced. I have been renting for over 20 years and these people are the worse of the worse. Property is not maintained at all. Getting them to respond to your phone calls take weeks. Call back and back and they still do not do ANYTHING. And if something goes wrong, Or you need something fixed, You are better off doing it yourself. If I could of left negative stars I would. If this was the last property place to rent I wouldn't even rent from them. Update: still awful! Brett responsed to me trying to explain about other 5 stars and will let me get out of my lease: I'm now looking for new places. When I do I will make sure to spread the word about this joke of a business read more

Horrible people!!!! B.T. Properties took over managing our apartment and its all downhill from there. They will make you pay for everything and on top of that they will increase your rent in moments notice. One time i called in for a repair didn't even showed up, yeah *effin service, they will even holler at you when you call them on the weekends because yeah they have better things to do when you have an emergency repair. I think the people who have good reviews with them are their relatives and employees because it is freakin impossible that they are patient, friendly and helpful. Give me a break they can could care less if you rot and die in your own home. Terrible company!!!! read more

Just wanted to pass on a positive note, as I see a couple complaints which surprises me given the service that I've received... I've been a tenant for over 2 years at a complex they manage in Mountain View. I've had a few things break- blinds, disposal clog, and one noise complaint. In each case I called the repair line and got a call back the same day from the repair crew who set an appt up to fit my crappy schedule with work. Items got fixed promptly and I even got a call back from the repair manager, Michelle, to ensure that the repairs were done. I'd definitely pass the company on as one of the top companies I've lived with in the Bay Area over the past 10 years...... read more

BT Properties cares about me. I had searched for about 3 weeks for a place to live. Every time I came up with a possibility, there was always "someone else that had an application in before me". It is truly a seller's market here in the San Jose bay area. I found an apartment in Los Gatos that I liked. Jennie Lyn was truly a professional & took care of every detail to get the keys to me 9 days ahead of schedule. After a week I noticed some items that could use attention, & Becky was on it like cold on ice. The items were repaired within 2 days. With all the stress surrounding a move, why use anyone else? Thank you, BT Properties! read more

After five years of living in the same apartment I must say that BT Properties hires very experienced professionals. I will be moving out of the 1300 Montecito ave apartments this saturday and my wife and I are sad to say that we will no longer have the pleasure in dealing with their onsite manager Jim. Anybody interested in living there must know that you will have all your calls answered or returned promptly. Any problems you might have with your unit will be acted on as if the manager has to live under those conditions himself, and Jim is always approachable and pleasant to deal with. Thumbs up to the BT Properties team! read more

I guess if there is one word to sum up this organization it would be PATHETIC....I wish anyone who chooses to deal with this outfit all the luck in the world because you will need it. Now, lets take Rosemary Gibson for example....she will straight up lie to you and she is a supervisor....Thank God I don't have to deal with them again. Don't bother complaining to anyone...it will go unanswered btw....Rosemary is one of these 50 year old women that dresses like she is 20....with a bitchy attitude to boot. Good Luck but I would NOT deal with these people or you will be sorry read more