Stopped by on a weekend and the line was long. There were only two workers so service was slow. One person was at the register and the other one prepping the orders. It's located in a plaza with plenty of parking and there's outdoor seating. I got the coffee chocolate chip and it was a lot! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

Never knew there was a location here but man it was poppin! Line went out the door and we came later around 9:30. This location was open later than the others. They were pretty quick and kept the line moving. Bruster's is consistent and reasonably priced compared to these other "gourmet" ice cream places. Will always be my go to in Atlanta read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

See all

The ice cream is great just as it is at the other locations but the place is filthy!! The floor and windows are disgusting!

This is by far one of the places my kids love to do when visit Marietta! Always waiting for Chocolate Trash, always the favorite, but very rare. Chocolate Milkshakes are simple but the best read more

Disappointing experience. Ordered Chocolate Raspberry Truffle which has always been full of ribbons of raspberry flavor. Last night it was a $7 cup of plain chocolate ice cream, absolutely no flavor. read more

Had a good experience after dinner today at this Bruster's. This location is part of a not-so-busy strip mall, and is at the very end. Parking is always available in the free parking lot. Employees wear face masks, and customers are required to wear face masks. A barrier of plexiglass separates the employees from the customers at the order counter inside the store, but the same types of barriers are not installed on the half height wall separating the customers from the employees scooping the ice cream. Employees were quick and efficient, but weren't the welcoming types; no "Welcome to Bruster's," or "What can we get you?" or even a "Thank you!" Not even a smile. Just blank stares, and just standing there until lwe told them what we wanted. Tonight's orders were two scoops of nutty coconut and a scoop of double fudge brownie in a cup, and two scoops of mint chocolate chip and a scoop of chocolate chip. The ice cream orders were scooped up perfectly and paid for within two minutes. The ice cream flavors were good; my double fudge brownie ice cream has chunks of brownie in it, and the nutty coconut had big crunchy toasted coconut flakes in it. No other customers were inside the store, so we didn't have to stand in a line or even have to social distance. There aren't any tables or chairs inside this store, but there are tables outside on the side of the store where customers can enjoy their frozen treats in nice weather. As an option, there is an order window at the front of the store near the door, where customers can place orders if they choose not to walk into the store. There is a sign on the front door that states that the maximum number of customers allowed inside at any given time is 6. Bruster's periodically changes up its menu to include seasonal or holiday related desserts, and is currently featuring an eclair brownie and a strawberry shortcake sundae. If you have a dog as part of your household, this Bruster's location offers free doggie sundaes. read more

See all

If I could give negative stars, I would. Let me paint you a picture: I walk into this "ice cream shop" (I use that term loosely because calling this place an ice cream shop is like calling a glacier a gelato stand), and I'm immediately hit with the soul-crushing realization that I've made a terrible, irreversible mistake.I ordered what was supposed to be a scoop of chocolate ice cream. What I got instead was a frozen, unchurned brick of dairy sadness. I tried to bite into it--big mistake. It was like gnawing on an ice cube that once heard about vanilla in a dream. Texture? Think gravel mixed with disappointment. I've had better consistency from frostbite. Flavor-wise? Imagine licking a freezer burn. That's it. That's the flavor profile. If flavor were a crime, this place would be serving life without parole. And the staff? Oh, bless their chilly little hearts--they looked about as excited to be there as someone getting audited at the DMV. I asked if this was how their ice cream was supposed to be and got a shrug so cold it gave me hypothermia. I came here for a creamy treat. I left with trust issues and a chipped molar. Avoid this place unless you're craving a scoop of arctic regret. read more

Our group stopped by for some ice cream. We ordered at the outside window. Everyone enjoyed their unique flavor and we all thought it was delicious. read more

See all

I don't really know what was going on or if they have a system in place. Went in the evening about 45 minutes before closing time and there was a long line extending out the door. I've been to several other Bruster's and service was fast enough. It took us 20-25 minutes to get 2 small cups. The same people that were taking the orders would then go back and get your order. But there were other people working there. The system or way they were going about things just didn't make any sense. One of the employees looked like she was absolutely miserable being there...not sure what that was about but I'd say long term that will affect business and not in a good way as other customers were talking and picked up on it as well. And then we weren't even given a napkin. One other customer had to ask for a napkin. Thought it was something you got and not something you have to ask for especially being that icecream is sticky. Not sure that I'd go back again or recommend. read more

See all

Ice cream is good and good service. I would recommend if you want to support a smaller business.

Love me some brusters! This is a great location-- service is a little slower than some others, but they give generous portions, the staff is great, and the ice cream is, as always, delicious! No other place I'd rather visit for my birthday:) read more

Bruster's Real Ice Cream - Waffle bowl with birthday cake ice cream and rainbow sprinkles - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

This place is absolutely the best ice cream joint around. All the ice cream is small batch artisanal made. There sundaes are out of this world. Hubby get the banana split & it is large & the toppings are fruity & full of flavor. I have had the strawberry shortcake sundae & it was fruity @ the sponge cake is fresh & springy! Also had the Turtle sundae & it was creamy, fudgey, w/caramel & tons of pecans! We had a hospitalization in the family that required us to be in ATL for a week & we stopped every night to get a sundae while we were there. Its employees are a bunch of H.S. kids but the are polite, responsive & make one helluva sundae! Highly recommend!!!! read more

Rude!! Cheated me two scoops and I was supposed to get three scoops. Gave me a very small amount of ice cream. They do not measure how many ounces that you are supposed to get so they give you what they want. I express my feedback and the girl just ignored me. Go to Cold Stones or the Marble Stone. These people do not care about the customer. read more

The new owners are ruining the Brusters experience. We have been coming to this location for 20+ years and have been through several different owners. They instantly raised all their prices, the employees are miserable, you can see it on their faces, and now they're even skimping on doggie cones. Hopefully they will learn that if they foster their community, their business will thrive and not the other way around. read more

We're standing in line at this Brewster as we speak with 20 people in line and one poor teen working who is running around like crazy while their co worker disappeared into the back to supposedly send a fax. The other employee should be fired. This is ridiculous. read more

Horrible......... service sucked!!!!! Pretty sure staff taking care of friends non paying. Owner should be more Conscience of staff!!!! Never will return read more

Very very nice but needs some help. Their ice cream is amazing along with some of their workers. They have a nice eating space outside with benches and tables. I love to bring my dog to brusters because they offer free pup cups! The last time I went their, the service was not good. The person taking my order kept yawning in my face and overall was rude. If that's not enough he also you got my ice cream without gloves , and he touched the cone with his bare hands. Brusters is a great place to have ice cream but recently the service has not been good. read more

I really like brusters ice cream, but came tonight and they have a sign that says closes at 9 pm and they were closed by 8:40 pm when I arrived. I knocked on the door and the guy inside just shrugged at me. Multiple people were walking up as we were leaving only to be disappointed. read more

I ordered and they delivered it to me. It took them longer to make it than the I had imagined, but the taste made up for it. read more

We came here on a Friday night after dinner with a few friends. I've never had Brusters before and so I was taken back by the extensive menu. I ended up sampling a few flavours since there wasn't a huge line behind us. I tried coffee oreo, chocolate raspberry truffle, and s'mores. For $3.50, i got a small sugar cone of coffee oreo and was very pleased with the portion of ice cream i received. Brusters is located along a strip mall so there is plenty of parking. The seating inside is very limited but there is also a small courtyard/sitting area outside the store which would be nice on a sunny day. Considering it was Friday night and there wasn't a huge line, our service was great! I'll definitely come back if I'm in the area and craving ice cream. Great job! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

See all

I gave my order and my boyfriend gave his order. The girl got super confused and just did whatever she wanted. We both had blasts but he was Oreos and brownie and I wanted mms and brownie. She gave him mm and Oreo.. I got brownie mms and had peanut butter cups inside as well.. I am allergic to nuts and had a severe reaction last night. My throat is still scratchy and hard to breath. Last time I go here to careless employees who don't listen to your order. read more

The service was terrible, i was just trying to get ice cream for me and my brother after a long day, and the girl with the colored hair was rude and very disrespectful. Overall the ice cream was decent but spoiled after the terrible service. read more

Not a fan.. Expensive ice cream, that doesn't taste all that good. Limited flavors and toppings. All being served by somebody who is annoyed that you walked in. Pass on this one! read more

Stop here quite often after dinner, Tonight was very disappointing with the service. The new staff served portions so small that it was ridiculous. The owner or manager better pay more attention to good service with better trained staff!!!!! Not even close to what the pictures of the product showed on all the windows.......... Never again read more

Update 10/3/2015 - 3 STARS Stopped by this Sandy Springs location for a cup of my 2 favorite flavors. The Graham Central Station was creamy and delicious but the Chocolate Turtle had ice crystals in it which was disappointing. Freezer burn degrades the taste of ice cream and is easy to prevent. The young girl that waited on me was almost nice. 7/8/2015 - 5 STARS Rich, Delicious Ice Cream. I especially love their Graham Central Station, Chocolate Turtle, Tin Lizzy, Key Lime Pie, and Sea Salt Caramel. This Sandy Springs location is great because of the friendly staff and easy parking. read more

Bruster's Real Ice Cream - Freezer Burn- You can see the ice on the Chocolate Turtle - It tasted "off" - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

See all

Delicious ice cream served by Samuel, who was very pleasant. Three different flavors of ice cream remembered without writing anything down and delivered without questions or errors. read more

Honestly. The service was amazing. It's almost time to close and Mia and William dealt with us amazingly. Three folks that have been drinking and they made sure they got us just what we wanted and kept cool after our bologna. Their patience and kindness will make us come back.....sober. Lol. read more

My favorite dessert places. I have tried a variety of their flavors. When i crave the orange sherbet, this is my go-to place! The staff and service is always great! read more

Good ice cream with plentiful quantity. The main reason we go is for the doggy cups! The give a generous scoop of vanilla ice cream with a chuck of waffle cone for your dog. read more

I would like to commend tonight's staff at Brewster. While inside the store ordering, two teenagers tried to enter without masks. The Brewsters representative stopped them and very politely and respectfully asked them to put on a mask or not come inside the teens had a little attitude, but found a mask. I really appreciate your staff following and enforcing the rules. I would have left if those teens had come in. Well done Brewaters!!!! And you got the sale from all four of us!!!! I'll be back! read more

The ice cream is good. But the portion sizes vary. Some visits, it is good. Some visits they are stingy as hell. I got a regular with only two scoops. Didnt feel like complaining. Just will come here less. The Dunwoody Brusters is better. And yes, sometimes the ice cream tastes like it is half melted which I dont mind too much, but it is worth mentioning for those who might mind. read more

delicious ice cream ! sweet crew, amassing experience every time I come ! most definitely recommend to all my friends !

Awful experience! The scoops are like the size of half a scoop. And the black cherry ice cream had maybe one cherry in the so called scoop. My daughters got to My scoops as well. Totaly rip off! And the staff didn't seem professional at all. They were ordering Jimmy John's and didn't seem to want to be working. The Marietta locations are way better with helpful staff and scoops worth the money. I recommend you save you money and don't go here read more

Just as great as any other Bruster's! Clean and easily accessible EXCEPT they need to open the window to serve customers outside when it gets too crowded inside. The small interior area fills up quickly on a busy summer day. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Sandy Springs, Georgia

Be ready to be cheated if you go to the Brusters in Jonesboro on 7181 Mt Zion Blvd, Jonesboro, GA 30236. I made two purchases of almost the same items, the second one without a cone witin 15 minutes of each other and was charged two different prices. read more

We came at 8:45 and some kid working rudely told us leave even though he knew that it closed at 9. A bunch of people came to the window after us and they were all turned away as well. read more

THE WORST! It's a Friday night and the staff there can't seem to figure out what they are doing. Not paying attention to customers, talking to each other and messing up orders. There was only 1 couple ahead of us when we walked in and 2 employees. So this started out not busy. One of the girls kept her back turned away from the customers content to continue her chat with her coworker as the line began to grow and never seemed to care that there were other people around. At the point I left was when they called for help from another employee and then said to the customers "oh she's in the back talking to her boyfriend". The girl walked out looking completely confused and still took a good amount of time to figure out what was happening. I LOVE Brewsters and frequent other locations, but this was a AWFUL experience and we will never go to this location again. read more

I was made aware that an employee at the Sandy Spring's Brusters tested positive for the Coronavirus, but that no employees were informed, including the people he worked with while being contagious. How many people were in contact with this individual - customers and employees? This cud cause a large outbreak in Sandy Springs! Please be careful read more

If i could give them 0 stars I would. It's a beautiful day outside and i wanted to go have some ice cream with my puppy. When i walked to the door it says "no pets" which i totally understand but when i asked the lady that worked there if i could make an order through the outside window, she said "we only take orders through the window in the summer time" so as I'm WALKING to my car, another customer with a dog is placing an order at THE WINDOW!!! The employee was so rude when i went back to the window and asked her "i thought you weren't taking orders through the window" and she stated with the NASTIEST ATTITUDE "i guess we are now" i have never experience such horrible customer service anywhere! She should definitely be reprimanded for her actions!! Didn't catch her name but this was on March 7, 2020 at 5:40, read more

Their indoor area is quite cramped, especially when they aren't taking orders through the window. Because it's not a stand alone building, the set up is weird but the ice cream is great as usual. We both got waffle cones and neither of them were stale. I asked for a spoon and got extra napkins to go with it. Ample parking because most of the things around it were closed when we went on a Sunday night. read more