Have gone to this Brusters intermittently since it opened. At first, it was great: big, clearly "homemade " waffle cones; large scoops (no skimping on the amount); and, NO request for a tip at a drive-thru. You can take each point and turn it around for how it is now. I only go b/c my son requests it. read more

Excellent ice cream but they don't have frozen yogurt. Non-dairy oat milk frozen stuff is available too. Always pleasant staff too.

So many flavors to choose from. Great service. Free ice cream for kids under 40 inches. read more

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Bruster's of Athens completely ruined my birthday cake and outright refused to remedy the situation. My boyfriend ordered a chocolate cake with a peanut butter gooey layer and a graham central station and a chocolate raspberry truffle ice cream. What we received was entirely different. We cut into the cake and realized it was a vanilla cake with a fudge gooey layer, and Oreo ice cream. Even worse, my name was spelled incorrectly on the order, despite my boyfriend going over the spelling with your employee multiple times over the phone. This was for a special event, and your mistake ruined our evening. The next day, we called to get the situation remedied and decided a gift card for future use of getting the correct cake was the best course of action. We were under the assumption that it would be for the entirety of the original price, $35. When my boyfriend went to pick up the gift card, we found out it was only for $20. When we brought the mistake to the attention of the owner, Andrew Rowe, he was extremely rude and unhelpful. He insisted that we could have brought the order back at 9 o'clock at night, but why should we have to bring it back just to be thrown away? Your employee clearly couldn't follow directions, and it is not our responsibility to fix your mistake. It is your responsibility to provide us with what we paid for. Furthermore, when we asked about a refund, Mr. Rowe was extremely unhelpful. When I asked why he would have offered us a gift card, but not be transparent with us originally and tell us how much it was for, he kept continually insisting that my boyfriend should have asked how much the gift card would be for. This is ridiculous. If you offer someone a gift card, you should tell them how much it is for. It's not our responsibility to ask. The owner also admitted that he was happy to give rewards points instead of a refund because that would have meant giving us even less than the gift card. This is incredibly dishonest and unethical. We trusted your business to provide us with a quality product and service, and instead, we were met with incompetence and rudeness. To make matters worse, the owner kept attempting to avoid the logic of my questions and trying to make us feel like we were in the wrong. He was extremely condescending, kept asking the same things over and over again, and had no logical arguments. We are currently talking to customer service from the Bruster's franchise and hope to get more help from them rather than the illogical and condescending treatment we have gotten from Mr. Rowe. In conclusion, we are extremely disappointed with Bruster's Ice Cream and its owner, Andrew Rowe. We have been loyal patrons since we were children, but your incompetence and rudeness have lost our almost weekly business, as well as the business of all of the people we go with. Everyone we told about the situation couldn't believe it was possible to mess up this badly. We urge you to take responsibility for your mistake and provide us with a full refund for the order you failed to deliver. read more

First time here and so glad we came. Their Key Lime Pie ice cream is to die for and their cotton candy explosion is similar to Friendlys. Decent prices but overall great quality for what you pay for. Highly recommend. read more

The ice cream is surprisingly mega delicious, but the environment is just ok, not nice to sit outside or anything and well the service... The blonde girl working there always has an attitude for some reason. I hope life gets better for her read more

I have not been here since it first opened. At that time I was very disappointed. Today we went back and wow, talk about an improvement! The service and the ice cream were both greatly improved! The banana chocolate chip was amazing!! And the others did not disappoint either. Yum! We will be back soon! read more

Bruster's Real Ice Cream - Banana chocolate chip, strawberry, and mint chip ice cream. - Desserts Near Me - Athens, Georgia

I really enjoy coming here. The employees are always very nice and welcoming. The ice cream is fantastic. There are only two problems I have. The first is that if you choose to sit at the tables outside to enjoy your ice cream, the car wash right next door is constantly making loud sounds and it's difficult to communicate. Not much can be helped with location, so this is minor. Secondly, the tables are pretty gross. You can see leftover drops of ice cream in between the holes. Bring your sanitary wipes. But overall, it's an enjoyable experience and the variety of ice cream is great. They don't skimp on scoops either! 3.5/5 read more

This place is pretty bomb they have like fifty thousand flavors and if you are from Europe you'll be able to appreciate the banana ice cream as it's not a common flavor in America . You can also order pints for about 6$ or quarts for 10$ and if they don't have the flavor you want they can put you on a waiting list and will call you when they have it, pretty sure they make the ice cream in house read more

Ice cream filled with more toppings than ice cream itself! Kind employees provide excellent service! For how many toppings you get in the fresh homemade ice cream, the value is actually better than what you pay at the grocery store! They even give adorable free sundaes for dogs and the owners are a sweet local family. read more

Bruster's Real Ice Cream - Desserts Near Me - Athens, Georgia

Brusters is the best ice cream place ever! The employees are very kind and treat you differently then most fast food workers. Cotton Candy Explosion is the best ice cream! read more

Haven't been to a Bruster's in years ever since moving away and just came back to my home state! Love this place as usual and they always have super friendly staff. Would definitely recommend coming here read more

Bruster's Real Ice Cream - Dino sundae - Desserts Near Me - Athens, Georgia

I'm from out of state and can I just say this was some of the best service I have had. I work in the food industry, so I know what it's like always having to deal with the public but man this place is the best. From the service to the icecream it is definitely a 10/10 recommend! read more

Excellent ice cream. Friendly staff. Allows samples for tasting to make sure what you order is what you like.

Bruster's in Athens is amazing. They are consistent, friendly, and rotate through a variety of ice cream flavors. In a town with limited ice cream choices I'm glad to have them! read more

Just went with my family to get a cone and not a single employee was wearing their mask properly. They were either hanging under the chin not covering anything. Or not covering their nose. I know it's annoying to wear a mask but it's also not fun to not feel safe about consuming the food I just paid for. read more

If you want the best ice cream in town, head here! Always packed I believe it's the first drive thur ice cream place in Athens, and is always the best! I enjoy at least twice per week, after I eat! Fast service if you like Oreos try Oreo or Bulldog Red Oreo! read more