Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

EXCELLENT Service! They respond promptly, send out professional repairmen, and follow up! They…read morereally care about their customers. I highly recommend them! The men I've met are Joe, Jared and Sean. Great job!!

I had a terrible experience this year since Bartol merged with Nero. First, I was not informed that…read moreI would be charged a separate and equal A/C inspection fee for each of 3 mini split and conventional AC unit, even though it was all done during the same visit. The first technician only cleaned the filters on each of the three units, charging me $175.00 for each unit: something I could easily have done myself. When I asked if they were going to do a pressure check, check the output temp etc, the things done at my Florida home during the checkup (for 1/3'd the price) I was advised that this would constitute a service call and would cost even more. I did call the service manager who advised me that that was not the case and he/she would send out a different service tech to do the work properly. This, required me to be present for a second morning, an inconvenience for which I was not offered any discount. If I had not been present, or known what a proper service call consisted of I would have not gotten an appropriate service which could result in a failure. Look Elsewhere for getting service: I will be...

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

please read entire review. Tech responded quickly. No maintenance or repair performed on my unit…read more Tech was told to render my unit unusable, stating owner would call me soon. He did to say he was sorry my unit needs replacing but thanks to the pictures the tech sent to him (without my knowledge or permission my privacy was trespassed) they had a couple of replacement boiler options for me. If you want real service call PLUMBUMS. They cover a large area including Griswold and will give you honest service at a great price! I give PLUMBUMS my highest recommendation!!

From the initial call to the service call, Gary was responsive and timely in figuring out the…read moreproblem and providing service. Cost was reasonable and Gary is super knowledgeable.

Ashley and Gary at HVAC Restorations saved our day! We took a vacation last week, upon returning at…read more8 pm on Friday evening, found a cold house and the heat stopped working, What were worse, my regular furnace guy is in Florida and most nearby furnace services are not working until Monday! I was in panic. After searching online, I called up HVAC Restorations (they listed themselves as 7/24) and I was so thankful when Ashley took my phone and promised that Gary would be in my house at 9 am on Saturday morning. Indeed Gary came and fixed my furnace the following day. By 11 am, my heat was working again! Ashley and Gary are friendly, professional, and their service is reliable. I truly appreciated their work and highly recommend them to everyone.

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

Blake is very professional and definitely knows his business. I didn't know who to call when my…read morefurnace broke. Thankfully I saved the BTW card I was given after having my furnace serviced last Spring. I called him at 6:45 am in a Panic because my furnace wasn't working. He said he'd be here between 8-9 am and was knocking at my door at 7:59 am. He assessed the problem and told me he had to order the part which wouldn't be delivered for a couple days. He also got my furnace running long enough to get warm again but unfortunately it only lasted a few hours before it wouldn't turn on again. I called him back mid afternoon and asked if he could possibly find the part elsewhere because I was beginning to get really cold again. He said he would call me back which he did and told me he had luck finding something and was here 20 minutes later installing it. My furnace was all back in working shape and I was extremely grateful. I would absolutely recommend Blake he's definitely a great person and businessman!

My heat was only working on the 1st flr, the 2nd flr pipes were Luke warm. we thought it was air…read morein the line but upon trying to bleed the lines we ended up with no heat on the 1st & 2nd flr.. We called Diamond Sunday afternoon & The owner came out and was able to trouble shoot why my boiler stopped working and then addressed the original problem with eliminating having to buy a brand new boiler. He was very knowledgeable, professional & fair. We are very thankful that we called Diamond Plumbing and would definitely utilize his services in the future along with recommending him to family and friend.

From the owner: We will happily assist you with new construction or remodeling projects. Redesign your kitchen or…read morebathroom to fit your personal style. You will adore the quality workmanship.

We have been customers of R & W Heating for over 15 years! R&W has never let us down, they fix the…read moreproblem is, and arrive on time!

I have been looking for both a split mini duct system company as well as an HVAC company to upgrade…read moremy Central Air. I first ame across R & W during one of the Home Shows I attended. I picked up a pamphlet on the mini ducts. As time went by, I knew I would also need to update my HVAC, so whenever I got the urge to look for who people used I would surf all the social media sites and noticed most had people recommending R & W Heating. After a few years I finally decided I needed to upgrade. Made initial contact and was happy at how fast and responsive they were. Our estimate appointment went well and the overall quoted estimate was reasonable. Technicians were very knowledgeable about the HVAC systems and gave solutions for our upgrade, as well as a c recommendation for a mini split system in one of our rooms. Installation went smooth, they were on time, neat, approachable for questions about what was going on. And they ensured our system worked for not only the AC as it was the summerr, but checked to ensure the heating portion worked as well. Overall very satisfied with the experience and would use them again. Highly recommended.

Everything about these guys is great. They're fairly priced, friendly, honest, reliable, and fast…read more They rescued my heating/cooling unit from the dead after I received a lemon and pumped a couple thousand dollars into (a much larger national company that could not for its life figure out what to do). Broad Brook discovered the leak, patched it, and done, for a fraction of the price. Amazing! I highly recommend their maintenance agreement plan, which covers you for a whole year, making sure things are ship-shape. I've worked with these guys for years, and it's wonderful to support local businesses who do great work! Hooray!

Dennis led my husband and I to believe that Broad Brook could repair our nightmare of a heating…read moresituation caused by another heating service business person. Dennis came to our home, charged us approximately $175.00 for an estimate. The repair work is quite a bit of work and costly, we are well aware. He reassured me his company could do the repairs and even continue to service our boiler. After receiving the estimate, I called and left Dennis a message on October 23, 2017, to have Broad Brook come do the repair work. As of November 14th, 2017 I have yet to hear from Broad Brook. I can't say I am impressed with this company. I definitely feel Dennis had no intention of seeing through with the repair work.

If you are in need of a licensed and insured plumber, I HIGHLY recommend calling Green Valley…read morePlumbing. This small business owner/operated company was instrumental in installing Pex Pipe in lieu of the copper piping that was in my basement. John worked within our budget and was MORE than reasonable (lower estimates than 3 other people)! He is very honest, on-time, easy to work with, and easy to get in touch with. He truly went ABOVE AND BEYOND to make sure the job was done on time, cost was kept down and he was honest about what was beyond repair. He provided an estimate within hours of my call and explained all the work that needed to be done prior to the job. He even offered to do the work on a Saturday at NO additional charge, just so I wouldn't have to take time off from work. He also explains everything is lay mans terms, so even someone with absolutely no clue about plumbing can understand what the situation is, how it works, and how best to fix it. We will be needing a new furnance soon, and again, within hours, John provided us with an estimate, the type of furnance, where it would be purchased from, the price, etc, etc., we have already let John know he has the job!! Beyond the new furnance, if we have work that needs to be done in the future, we will definitely be calling John at Green Valley Plumbing again! Jeanine R.