Living in a town with its own power company is frigging awesome and someone should buy these people…read morea pony. Or pizza or something. When we got out internet hook up there was something up with the electricity flowing to our house, it was dangerously high or something, I didn't quite grasp the exact thing. But NPU came right out! Did some stuff. Cable company comes back to do the internet, nope, things are still wonky, NPU comes right out AGAIN! Replaces a whole thing on a pole, got up hooked up to that pole again, all was cool. But like, that a thing that was interrupting our WiFi service, our power was fine in the house, but they came right over, more than once, to make sure we had what we needed and also make sure it didn't become a big scary problem for us, as far as power goes. Plus, whenever there's a storm with outages, they are amazing about keeping their customers informed, so I always know they know where the problems are, and they regularly post updates, so if you're without power you know they're on it, and they honestly talk about time frames so you can keep your hopes and expectations realistic and it's so terribly comforting.

Absolutely AWFUL! Never received a bill and revived a phone…read morecall saying that the bills had been returned to the main office and they were going to send out another one When I received the bill they literally gave me 24 hours to pay the bill and the lady kept telling there was nothing they could do How do you have the wrong address but are supplying electricity to my apartment!!!!!

Always on time . Amazing customer service . Easy to work with and service with a smile . Happy…read moreHolidays Mcquires Oil & 7team

Jimmy and his team are the best in this state ! Always making sure I never run out of oil and…read morealways delivering with a smile !!

I've dealt with KCWA over the past five years in a variety of capacities, including paying a…read morelandlord's water bill while renting a house in Coventry; paying a water bill and having a water meter repaired as a homeowner in West Warwick; and as a plumber who often called them to have water turned off and on to several houses so I could do repairs. Always, they have been very professional and provided excellent service, from the office staff to the guys working in the field. Their bills are easy to read, and when I bought my house and had to take over the water bill from the prior owner, I went to their office and was able to do the transfer smoothly. Once, there was an issue with my water meter (they couldn't get remote readings), so I had to make an appointment for a serviceman to come out and repair my meter. He was on time and made the repair quickly, and I've had no issues since then. They've been a pleasure to work with in my job, also. If I have a customer whose main water shutoff valve at the water meter doesn't work, due to old age and/or corrosion, I call KCWA to send someone out to my customer's house to shut the water off at the sidewalk, so I can then replace the main shutoff valve inside the customer's house. They come when they're scheduled, and will wait while I replace the valve inside, so they can turn the water back on right away, all in one trip, so the customer is not without water for very long. Their guys in the field were awesome and I got to know them by name, I dealt with them so often. I usually mail my water bills, but I believe you can now pay your bill online. My only complaint is that there is no convenient place to park if you go to their office on Main Street, but this complaint is minor enough that it doesn't lower my 5-star rating.

After almost 25 years of being a customer with NO issues paying, my husband is now out of a job so…read morefinances are very tight. EVERY ONE of the other companies I've called and explained our situation to were very understanding, sympathetic, and extremely helpful in working with us to come up with a plan. Never once did I feel as though I was being treated like a 2nd class citizen or someone who was taking advantage--until NOW. I really hope that the woman I spoke with this morning never has to deal with financial problems, and if she does, she comes in contact with people with a HEART!

I needed and emergency oil delivery as I had run out. I call because it's 24/7 emergency service…read more I am told no because I am not a current customer. So you mean SELECTIVE emergency services. Good to know it's not as emergent as an existing customer.

Not sure why they have a low star rating. Been using them over two houses owned in 20 years…read more Never really had a problem with their service. They pick up the phone every time I call. I am on the auto delivery for oil and they keep my tank full. 10 month payment plan with an annual maintenance done. 4 stars because I would recommend they call you annually to set uo the maintenance. Most other home maintenance companies I deal with make it a point to callbor send a reminder post card. Would be great if Andersen Oil did that. And if they computerized their paement system so you can pay online. They still rely on the snail mail for bills.

Called for an emergency oil delivery (not a regular customer). Michelle, on the phone, was…read moreextremely pleasant and understanding. Oil was delivered within a couple of hours and the driver took time to speak to my wife about the filler cap being off and put something in the tank to prevent a problem with moisture. Definitely a 5 star company. Rethinking my current long time oil provider

2 DAYS BEFORE a blizzard!!! I called, they made no promises but said they'd try. To my amazement…read moreoil was delivered early next morning! That in itself is worth 5 stars, but the kindness, appreciation and tone delivered by everyone at the front desk is just amazing. I've become so used to being dealt with a certain way that I was actually taken aback by the kindness. "Oil co. Restores man's faith in world" lol

Hi, All, Well, trees were down along with a power line or…read moretwo and I lost electric, phone, heat, wifi and internet yesterday. I have to tell you, Eversource did a fantastic job! I reported it about 4pm yesterday (with Deb Morrison's phone at the Town Clerk's office), and by 5:30 they arrived; they assessed the situation and came back later with 2 large trucks, and all was restored at about 9pm. These men worked in the cold, wet conditions in the dark, providing their own light, until I had service back. They deserve a great cheer! Had to let you know.

Too many blackouts & power failures what a joke!!! God forbid there's a hurricane or a NorEaster!…read moreGet a generator!

I recently relocated to Newport and have never had oil heat in the past. After pouring over online…read morereviews and agonizing over which company to choose, I finally opted for The Oil Man because they are a local, family run business. Their pricing is competitive and the owner responds directly and in a timely fashion I'm sure oil is oil, but I highly recommend this business for the care and personal commitment to their customer service.

After dropping our contract with the local "big box" heating provider that rhymes with shmeatro, I…read morestarted looking for a CoD provider, since we had just installed a new boiler that was much more efficient, and I knew our usage would drop. I called The Oil Man for a standard delivery, received the "full service" price of the big guy. If you aren't familiar, the big guy will charge you less (full service cost) if you have a service contract with them, which often doesn't make up for the difference in cost of a cod delivery (often higher without contract). They were able to deliver in two days, took a debit/credit card on the spot and were professional and courteous. If you are in the market, check them out.

I have enjoyed Shearman Oil excellent service for 25 years. Always prompt even in the middle of…read morethe night!

great people....24 hr. prompt emergency service. Scott Shearman is an honest busnessman!read more

Mistakenly paid UI over $800 in January 2026, (more than 3 months ago! and still waiting for…read morerefund. My bank sent them a letter, I've sent three letters with documentation, and they still delay. Poor management and process overload. Exasperating!

Fees and bills keep going up and then we have to pay for other people's electricity. Absolutely…read moremind blowing. Don't know how this makes sense