Over all I give my experience a 2/10. No greeting when I entered she just looked at me…read more I have thick eyebrows that I like to keep thick and just get cleaned up. Whenever I get my eyebrows done I'm very vocal about how I want them. Not only did she not listen to my request she absolutely disregarded what I wanted. I left out with a missing chunk (look at the front and bottom) of my right eyebrow. When she showed me in the mirror I knew I didn't like them but I didn't want her to try and fix them. I'll just let them grow at and try a different place.

Absolutely worst eye brow experience of my life! I asked for my eye brows to be waxed and after an…read moreawkward 30 seconds of silence from the front desk the girl finally got off her phone and walk my over to her chair. Next to the chair was her cart with a disgusting mess of used papers, threads, and popsicle sticks from previous clients. She confirmed that I didn't want my eyes brows threaded- I confirmed and said I really it hurts, I prefer waxing. After waxing-she then threaded my sensitive skin, and handed me a small mirror to see if it was okay. My skin was now bright red and she missed the majority of what seemed like obvious hairs to be removed. I pointed out the area I wanted fixed and she then threaded some more, and by this point it hurt so bad I just wanted to leave. Then I got into my car and noticed the patch missing from my left eyebrow as pictured. When I walked back inside to ask her what happened she was extremely rude and said "you're eyebrow is just shaped like that, just use a brow brush to comb it over". In the 25 years of having my eyebrows I've never had a bald patch like I do now. This is an obvious mistake. I was so frustrated with the complete disrespect, I left- the least they could've done was apologize to me. Overall, this place is dirty, cheap and extremely rude. I guess you get what you pay for.

Great experience! I have been back a handful of times for deep tissue massage and skincare. Very…read morecomforting and refreshing experience every time. I see no reason to get a massage anywhere else in the area. I originally booked a massage with Alisha due to lower-back problems and she was very knowledgeable and eager to meet my needs. The space is clean and well-appointed. I would recommend this spa to anyone seeking a massage or skin treatments.

I had a great experience. I have been going through a lot lately and my anxiety has been through…read morethe roof. Shavonna wasn't even my masseur but she saw it on my face and treated me with such great care and respect. Then Alisha came in and performed a lovely massage and used some essential oils to help calm me. Wonderful ladies and wonderful service.

I can't tell you who my wax specialist was because she didn't introduce herself! She was pleasant…read morebut I did not get what I asked for in regards to my Brazilian. She told me "she forgot." I also thought it hurt more than usual. I have had a Brazilian wax more than a dozen times. Today was the first time I had BLOOD in my underwear. BLOOD. I did speak to the manager and she made it right as far price but unfortunately I am scarred for life and I won't be returning to this center.

This wax center has poor customer service. Management does not respond to complaints filed. I guess…read morethe company as a whole has become less customer service focused. Waxers run late and customers do not get a courteousy call or text informing them there will be a delay in service. However if the customer is late passed the permitted time your appointment is cancelled. I think it's time to find another wax center.

I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

great service highly recommend had my nails on for 2weeks going on 3 no lifting at all . prices are…read moreaffordable! I definitely will be going back !

I would never recommend this place. The nail technician was rushed and did a poor manicure, the…read morecolor was all over my cuticles. I had to ask her a few times to clean off the excess polish. One would think this was the first manicure she's ever given. Never going back.

I live in Florida 1/2 the year and in West Reading for several months in the summer....I stopped…read morehaving pedicures in Florida because the pedicures were too quick and unprofessional at the many different nail salons I visited. Charming Nails in West Reading does a wonderful job and the foot/leg massage plus hot stones were incredible. I would highly recommend this "charming" place. My nail technician was Lee or Li and she was excellent but I have heard others are excellent, also.

Went to get my hair done by Eva, she is amazing and my hair feels like a movie star…read more Had my lashes done by Tina and they were beautiful but she was very rude at the end of the service. Took me by surprise because she was lovely in the beginning but flipped when I made one critical observation. Owner operators are "invested" but sometimes you have to fall back and not be so hostile.

What a disappointment! Worst massage I have ever had. I would like to ask to see her "license" to…read morepractice but I am pretty sure there isn't one. She had no clue about massage etiquette, or technique. Now I know why there was not a soul to be seen in there. ONE positive, the Pedicurist gave an amazing foot massage. She should be the masseuse! Never again. Waste of money. I am not hard to please either. I'd rather go to the mall for a massage.