This is a long review, but I promise it will be worth the read as it is very detailed and I believe to paint a full picture of my experience. I visited Passion 4 Nails recently as part of a wedding party. It was myself, the bride, maid of honor, and the mother of the bride. We had all came in to get ready for the bride's wedding that Saturday and we all received pedicures and some form of a manicure. I personally received a gel manicure and the Deluxe Pedicure. The bride had already called ahead to make our appointments along with our specific service requests, with the exception of the specific type of pedicures we wanted. My views on this establishment were not high, almost from the beginning. When we arrived, there were four technicians and we were directed to have seats for pedicures. All of us, with the exception of the made of honor, began our pedicure services right away. She had to wait almost 10 minutes for another technician to arrive, even though there had already been 4 there and no other customers. Who I am assuming was the owner, should have been the one to star on her pedicure, but instead she walked around, answered the phone, and at some points just sat down not doing anything. My personal experience with my pedicure started off pretty good, until my technician began to work on cuticles and toes. She started to dig into one of my big toes with the cuticle cutter to the point that it hurt and told her that it did and she looked at me and said "yes", but continued to dig. I again said, this time louder "Ow, that hurts" and she just giggled. This is very unacceptable to me as my comfort seemed to mean nothing to her. Overall she was very rough the entire time and I had expressed this multiple times but she did not change. Mid way through, the maid of honor noticed that one of my pinkie toes was bleeding. We both pointed this out to my technician and again she showed no concern besides giggling and wiping it off. Again this is not acceptable. Now onto my personal experience with my gel manicure. I had gel manicures for several years, but not for a while. Regardless, I knew what I wanted both shape and length wise and provided my technician with pictures of one of my previous manicures for shape reference. I explained that I wanted my nails to all be the same length and pointed to my one finger that was the shortest. I explained I wanted them all that length. The technician responded with okays, so I thought she understood, however I was wrong to assume this. I had to tell her over 4 times about the shape and the length I wanted and she never listened. In the end my nails were all different shapes and lengths. Only two of my nails were the length and shape I wanted. The others were too long, not the right shape, and not even. In addition the tips of my nails were very rough in the end and when I asked about it I was told it was because of the glitter nail polish. She did fix this part, but only because I insisted she do so. I had to fix the shape of my nails myself after we had left. Then only 4 days after receiving the manicure they started to peel at my cuticles, and this has never happened before this quickly. Again, this was not an enjoyable experience. In addition to my personal experience there were other things occurred that I feel were not professional or acceptable. In addition to the maid-of-honor having to wait 10 minutes to start her pedicure, her technician never tested her heat tolerance to the hot stones and just put it on her skin, and it was excessively hot for her. She was not physically burned, but was uncomfortable. In addition, while receiving her pedicure her technician asked her what type of manicure she wanted and she said gel. Her technician then asked her if she wanted tips. The maid-of-honor asked about pricing and if it would still be gel and she was told yes, but with no other information provided. It was not until after she had all of her tips applied and acrylic was being applied that she found out it was not gel and she was receiving acrylic, which she was not intending to get. When she asked about this, it was then explained to her why and it was too late to change. In addition, she did not receive a full manicure being as though her technician never worked on her cuticles. As for the bride, she had requested a specific technician when she made the appointment and once there had received someone else. She basically had to beg to have the technician she had originally requested. Even one of these things happening would be unacceptable in my opinion, but all of these happening at the same time is downright ridiculous. Normally I would have complained more in the moment, but we were there for a day of no drama and relaxation and did not want to upset the bride. Regardless, I had complained as each thing happened, but it did not seem to matter. In addition, I reached out them over 4 weeks ago and not response. read more
