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    Skin Sanctuary

    5.0 (5 reviews)

    By appointment only

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    29 days ago

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    Shannon N.

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    Reading Dermatology

    Reading Dermatology

    3.4(10 reviews)
    0.9 mi

    My daughter is 20 years old and new to managing medical appointments on her own. She mistakenly…read morebrought an old insurance card, which I understand happens and can be resolved. What is not acceptable is the way your receptionist handled the situation. She was told, "Your appointment is in 10 minutes, you need to figure it out," and was rudely dismissed when she asked to call me for help, and was spoken to in a sarcastic, condescending tone when confirming her phone number. At no point was she treated with patience, professionalism, or basic courtesy. She was irritated that this check it wasn't going smoothly. Front desk staff are often the first point of contact, and how they speak to patients, especially young adults who are still learning matters. My daughter left feeling embarrassed and uncomfortable before even seeing a provider, and that should never happen in a medical setting. While some of the reviews state that the staff was kind, which maybe some are, the person we dealt with needs re-trained on being respectful to patients, or advised to not customer service roles.

    Won't go back.My husband had a big cyst on his neck at his collar line. It was irritating and…read moresmelly. Visited and they said not to worry. Don't pick at it if it becomes irritated. A year or so goes by, and that's enough. He works outside in the heat and I made an appt. remove it already. Well, lo and behold, it was cancerous. So they cut it out! Oh..sorry, didn't get it all. Come back again so we can cut more of your neck! And each time, it's painful for my husband and about $800 out out of our pocket. Makes me wonder if they just would have removed it the first time ...like really...

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    Skin Sanctuary - spas - Updated May 2026

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