My Wife and I were visiting her mom in St. Johns Michigan. On New Years Eve, at about 3:30 pm, the…read moreheat stopped working. I called Chasco Plumbing & Heating LLC and left a message that my 90 year old mother in law has no heat. Chasco called me back within 10 minutes. The person took contact information and told me the technician would be there within 15 minutes. Gabe showed up, identified the problem (dirty flame rod) and had us up and running within 30 minutes. Chasco will be the go to company if we have any issues with the heating or cooling.

I definitely won't be recommending this place to any of my family and friends. Had a very specific…read moreproblem and was told $126 to walk in the door plus whatever part may be needed. That definitely wasn't the case here. It cost $115 to install a thermostat (plus the $126) that I had to explain to them how to install it because the technician did not know how. I was specifically told $126 and if a part was needed then I would have to pay. I specifically asked over the phone multiple times if it was "$126 flat" and specifically asked about any other costs like labor and she assured me only $126 to walk in the door and parts. The scheduling lady doesn't remember the conversation going that way and was extremely unprofessional over the phone today. I would have been less frustrated if I was told upfront WHEN I ASKED what the costs were instead of being blind sided. Makes their competitors more intriguing for the future. *I would give them zero stars if I could.

Cody and Tristram were very respectful and courteous well installing new furnace and A/C unit. Very…read moreknowledgeable and made sure to address any and all questions. Very efficient and kept us updated. They worked continuously and exhibited excellent work ethics. We are very impressed. Thank you.

After discovering a crack in my foundation I contacted Stay Dry. The office staff was extremely…read morehelpful and they scheduled a visit promptly to address the water coming in. Abby came out and fixed the issue with their crack injection process. Abbey was professional, courteous, and respectful of my property. I would highly recommend Stay Dry and Abby if you have cracks in your foundation. Stay Dry also installed a new sump pump and complete backup system. I was very happy with all of their employees and the services they provided.

We had StayDry out to repair a crack in our foundation and do a mold treatment. Abby was our…read morecontractor and she was great! She was efficient and so sweet. Would definitely recommend them!

They came in did a great job even fixing a problem left by another plumber. I had them install a…read moredishwasher after Home Depot installers refused to install. They saved the day and it works great.

This was a terrible interaction all together however, when the technician had to put on boots and…read morecharged me an extra $100 to do so, I was completely outraged. I was quoted $69 and was charged almost $200. This was a terrible experience. I do not recommend this has not been fixed.

Thanks Greg for taking care of me, you got me back up and running fast, I will call you to take…read morecare of all my Heating and AC needs

Sin #7 Pride! From:…read moreFralick Heating fralickandsons@gmail.com To:Gregory Ivory Sat, Mar 19 at 6:13 PM I made you aware of it from the beginning that the permit was an extra charge and you never discussed any objection to me personally. Second the thermostat that caused the problem and contention was something I asked from the beginning as far as changing or not you said you were good Davison caused these problems ive had extra cost and additional time due to problems no fault of mine which I will eat as long as invoice is paid in full sincerebates cannot be processed through consumers until contract is settled and paid for if you have grievous take it up who caused your issues in the first place we solved your issues in the quickest time possible thank you have a nice weekend Above is the poor attitude that the owner of the company (Dorian) gives His customers! Out of 6 quotes taken to replace our furnace, 4 of the companies did mention that the mandatory Building permit would be drawn. Fralick, is one of two that had not, nor did he intend to; I discovered this the morning of the installation. When the installation had been completed the unit would not produce hot air; after running for two hours, it could only warm the house to 68 degrees. Outside temp was 20 degrees that day. I called to make Him aware, have it looked at and corrected. Hours later he showed up and made a few changes to the settings on the unit and said give it some time to correct itself. My Wife and I expressed our dissatisfaction with the fact that we still have no heat, His responses were disgusting! His first reply, "This is new technology, and you may have to get use to how it works". C'mon it is a furnace; it is supposed to heat the home! Second reply, "70 degrees is not so bad". Then thirdly, to add insult to injury he say's" This is still better than the kerosene heaters that you were using". All the time being too full of pride to admit that there was a problem; one that he could not identify. He was done, He left! The next morning my Wife had me call Bob Cookingham, the representative from Blessing Heating and Cooling. He had been out and had given us a quote; this was my wife's' first choice. He took the call and said he'd be at the house in 30 minutes. He was at our door within 30 minutes and after 10 minutes He knew something was not right. It took another 20 minutes for Bob to identify that the AC was running simultaneously with the heating unit; cooling the air down to 68 degrees. He isolated the trouble to the thermostat which was likely damaged by the previous failed installation. Bob was a total class act; He never spoke badly about Fralick and Sons. He even complimented their work. Bob refused any compensation for His efforts, He recommended that we not mention His visit to Fralick and Sons nor that He isolated the problem, but only point them in the right direction. After telling Bob what was said by Dorian (the owner of Fralick and Sons), the news that someone else identified the problem that he failed to, would not likely be received well. The next evening without getting a follow-up call from Dorian or anyone from Fralick and Sons to check on how we were doing, I texted Dorian, and informed Him "It appears that the AC was running as well as the furnace. I turned off the breaker to the AC unit and now we are getting good heat". The installer came out and began to trouble shoot. He pinned it down to the thermostat. He was apologetic and said, "I am sorry, that's something I should have caught". Hearing the installer (Patrick), accept accountability made all the difference in the world! Thank you, Patrick. Dorian did show up. He seemed a bit giddy. Probably because they didn't cause the problem and got to make a few bucks on the sale of a thermostat. Dorian did say that He never heard the AC running when He was here the night before and missed the issue. And as you can see from His response above, that He had no part in "our issues". With sarcasm I say, Thank you for your "absolute Professionalism" Dorian!

Our AC died during this oppressive heat wave. When our first quote was unable to schedule us in for…read moretwo weeks, Fralick was able to prioritize us and get the job done as quickly as they could. Dorian was extremely knowledgeable, honest and gave much information regarding options as we opted for new furnace in addition to the AC. The guys who did the installation did a great job. We are now nice and cool and will be warm and toasty this winter. I also plan on calling them in the future for any emergency heating/cooling needs. Thanks Fralick And Sons so much!

Great quality of work. Bought a house and he did the HVAC work and it looks and functions…read moreamazingly. I work in the HVAC trade and I am impressed with such great work. Checked and saw one of his new construction jobs and it was put together wonderfully. He takes pride in his work and he has done, will do a great job!

I could not have been more satisfied with my experience with SGI. I was interested in the…read moreinstallation of a generator. I could not get many other companies to even call me back. The one that did indicate it would be 4 to 5 months before they would have a unit to install at my house. SGI got back to me the same day and they were at my house the next day. From the time I place the order until installation was only 6 weeks. Then crew that installed my generator was very professional. Conner, Brenden K, Dave and John S, worked as a team. The identified an ideal solution for a very difficult installation. Both the inspectors that came out to inspect the job the was performed indicated what a good installation this was. SGI will be my go-to company for all my future heating and cooling needs. Thanks Frank, Ann Arbor

sold me a under sized ac unit for my home. don't buy a ac unit it from them they will rip you off!read more