Recently had to deal with them for a very simple work that needed to be done in our kitchen due to remodeling and we are more than disappointed with this company. We heard their name from a contractor because he knew they did some work on one of the houses he worked on too, so we looked them up and saw 2 good reviews. For us, it was completely different. First they said they would come out to look at our place and never showed up. We called him that day and they said something came up but would be there next day after finishing another job. Didn't show up again. We called them and they said the other job ran longer than expected, but yet, they never even called to let us know they would not make it. Then they came out the following day and ran the gas line under the floor to the outside and left two wholes in our floor and said it was because they didn't have everything they need needed to fix it before they left, we had to fix because we had flooring put down the next day and couldn't reschedule and wait for them to come back on Monday. They send 2 guys Monday morning, they came in, talk to each other and left without even doing anything or going to the basement to look at the other part that needed to be done. No phone calls - in the afternoon, the manager, Lamar - scheduled to meet my husband at 4 pm and my husband leaves work early to be there, but gets the 4:00 traffic on I-85 and gets there at 4:20 and he is gone because he scheduled for 4- but while he was waiting he cut a piece of the pipe for the dishwasher that needed to be cut, and let the water from the pipe run on the new wood floor that was put down a few days earlier. He said he would be back on Tuesday morning - next day and I called him to ask if this time around the work would be done and he told me that he needed to see what needed to be done first, so no it wouldn't and gave me all kinds of excuses - first he wanted to wait for the new cabinets to be installed even though we told him for the gas line area, there will be no cabinets, just the stove, then he said he needs the stove to be there - the appliances aren't getting delivered until all cabinets and countertops are done, and then about the water on the floor - he said there was water in the pipe and he thought we had tile on the floor, not wood, bc it was covered. If you are a plumber and you know water will run out when you cut the pipe, get something ahead of time to catch the water and if you don't see anything you can use, don't do it. Call us and tell us why you couldn't do it. Don't simply do it and let the wood floor get damaged - if you are cutting wholes on someone's floor, make sure you have everything you need to fix it before you leave. If you can't make an appointment, call the person and let them know or if you go and can't do the job for whatever reason, call the person.... very bad communication skills, no respect for anyone's schedule and didn't make a good impression as a confident professional - after a whole week of nothing, don't tell me you need to come to the house and look at it again to know what you need to do...will never use their services again and do not recommend to anyone else!!!. Clearly our job was too small for his busy company, so they just kept giving us the run around and I now have to find someone else to finish the job. I actually give no stars... but it is not an option...Horrible, horrible experience... read more
