Wonderful experience. I was limited previously to a single option with horrible service. I now have options and love Brownfield's. Angie took my call and agreed that it was imortant enough to try to squeeze me in for a repair. Nicole handled the repair when I came in for my same day appt. She listened. it wasn't just a rush job. She listened to me and we worked together for the best direction for me. We laughed and were able to get thru what used to be a nightmare with patience, humor and kindness. I thought these experiences were one off. then I met many of the others working up front. they were all engaging and kind. this should be where offices go to see and be trained on how this should be done. whatever they are doing there to offer this kind of experience and service, people need to take notice. I cant thank them enough! read more

Terrible service. Finally received the prosthetic bras after weeks of waiting. Then the order was wrong and I would have had to wait weeks again to get the other right bra. Would rather pay retail online than deal with them online. Not worth it to save half by using my health insurance at their store. read more

Tom at Brownfields has been my son's prosthetics provider for his entire life and has always taken excellent care of him. When my son was tiny, Tom worked hard to help him be comfortable with his care. He listened to his feedback and when my son became a teen, Tom moved into a role as a wise advisor along with being a care giver. Billing office was always good at estimating our costs beforehand and worked hard to get Brownfields in network with our insurance to help keep the considerable cost of yearly prosthetics as affordable as possible. Excellent care for two decades. Zero complaints. read more

Every time I call no one ever answers so I leave a voicemail and no one ever calls me back. Very frustrating when you need medical supplies.

They are very friendly, helpful, and knowledgeable. It is easy to bill my insurance. I highly tec them!

Amazing place to go! Every one was very polite and a pleasure to talk to, made Me feel very confident in their ability to find the right brace for my knee. I have had a very positive out come to the brace Amy help Me with so far. Very straight forward, Honest, and was spot on about what to expect! The Kind of people that truly like to help others. read more

I have a rare genetic condition, which has required a lot of different orthotics to prevent further damage to my joints or to help with post-surgical rehabilitation. My orthotist helped design a custom set of leg braces that would work for my condition, and even got them covered in some of my quilt fabric so I felt better about wearing them. She met with me every 2-3 months to have them tuned, and I was not charged for those appointments. When one of the braces broke two days before I was to leave for Ireland, they got me in and fixed them enough that they would hold through my vacation and didn't charge me for the repair. What your insurance decides is covered is not up to them, but they will do the very best they can for you, and I am deeply grateful they were able to work with me. BTW, they also made my father's artificial legs for 30 years, and he was satisfied enough to recommend them. read more

We have been going here for 3 years now and have nothing but good to say. Clean facility, friendly staff and very knowledgeable.

Customer service is horrible. Told us everything would be covered under insurance. Then we get the bill and it isn't. Tried working back with Brownsfield and they are tougher to work with than the insurance. Gave them every piece of information they asked for and then 3 weeks later come to find out they have done nothing with it. Never going back to them for an issue that we will be dealing with for 50+ yrs probably. read more

5/21/19 Very dissatisfied. I've been a below the knee amputee for 4 years. I started going to Brownfield's because my last prosthetist wasn't in my network. I just got a new prosthetic in December and it has been extremely uncomfortable and painful to wear. The insurance pays around $10,000.00 for the prosthetic. Mine has needed a lot of adjustments As a prosthetist, part of their job is to get it working for you and make adjustments as necessary. Now they are billing me for adjustments at the rate of $120.00 per hour. I've never been charged for an adjustment until now. On top of that, the owner lied and said he had spent two hours with me today. I waited 45 minutes before I was seen and he was frequently out of the room. He didn't spend more than 30 minutes with me. I would not recommend them to anyone, especially an amputee. I've also filed a grievance with my insurance company. read more