This is a good shop. Whenever something is beyond my capabilities, it's my go to…read more The 2007 Civic had a leaking tire bead, an AC system losing charge, and the tailpipe had blown off the muffler. We dropped it off Friday afternoon and it was ready the following Monday afternoon. Everything was repaired, and we saved almost $70 with the coupon they send to repeat customers. We'll definitely be back when we have the harder stuff to do. They do good work.

By far the friendliest and quickest car shop I've been to. I got my left blinker changed in under…read more20 mins. I was on a road trip, so unfortunately I won't be coming back here again. Unless I go back to Illinois and my car has issues around this area. I guess I could also drive from California to Illinois the next time my blinker goes out, but that'd be risky. I'd really need to consider the risk/reward for that trek. If I ever move to Chicago, I'd like to think that this place played a role in that decision. Thank you!

This place is AMAZING! Everyone here is so nice. Took my car in to get work, everything is well…read morepriced.

I would leave 0 stars if possible. These people sold me a 2016 suburban with a transmission that…read morewas actively going out. They knew this, I asked for a trans flush as part of the deal and they did it. That was 7 months ago and the transmission just blew out about 2 weeks ago. I tried to talk to them so they could make it right and they told me the best they could do is give me a discount on the labor to install a new transmission. DO NOT BUY A VEHICLE HERE NO MATTER WHAT. I'm trying to save people from wasting money at this place, these people are human scum.

Don't even know this guy and he was rude from the start. $50 to go a mile and get some gas…read more Humanity has lost its sense.

Joke. They are shady and just want money. I broke down on the interstate at like midnight and state…read morepatrol showed up. After talking with state patrol they told me that my car will be towed 24 hrs after being tagged if i dont get a tow of my own. They did not tag my car then but i was told the next officer to pass will tag it. I went back at around noon, so not even 12 hrs later, with a tow truck any my car was gone. I called state patrol and they dint call for it to be towed. i called around local places and this guy told me they towed my car. Very RUDE. I had to pay him $225 for my car back. My car blew tire and was on the rim and i asked if he could change it and how much it would be and he basically told me to eff myself. had the new tire rim and everything and he refused and made me drive my car out of his shop onto the street to do it myself. When i got the car it was tagged at 330am, 3 hrs after i left it. So it should have never been towed. i confronted him and He stated he just seen tagged in the road and decided to tow it because "thats his job" then he went back in his shop and left me on the road.

Oscar, Rich, and Chad were very open about all aspects of the vehicle and sale. They were super…read morepatient when we were unsure. We changed our mind so many times and they never once pushed! They never tried to push us past our budget either. We are so grateful for their hospitality and patience throughout. They put our mind at ease by answering all of our questions too. We took our "New/ used car" home today!

We had a warranty repair on our 2022 Ford Edge. Without getting into all the technical details,…read morebecause that might just be a review of the Edge itself , which you can find yourself from a simple internet search, I would like to discuss my experience at this particular dealership. The experience was pleasant. The staff friendly. The write up thorough. And the service department was helpful. I never felt misled. It was in a single word compared to the dealer we purchased from, refreshing.

I agree with other reviews we discussed one thing they did another and it was way more than what we…read morediscussed and the issues wasnt even fixed and all my fluids were draining out in my driveway. Nothing was put on correctly or even tightened all the way. Absolutely a horrible business

I thought the days of rip-off mechanic shops were over but we have a genuine functioning one in…read moreRochelle, IL with Masterbend. I have a 2008 Explorer Sport Trac Adrenalin vehicle. This is a limited edition sport truck that I've bought new and have maintained in pristine condition with low miles. The muffler and the pipe exiting the muffler were rusting out. The vehicle being a special edition had a special exhaust and consequently replacement parts are not available. It has a 300 hp V-8 but unfortunately with it being all wheel drive and having IRS packaging it necessitates the dual exhaust manifolds Y-ed into single 3" exhaust for the majority of the vehicle length. So I requested from the mechanic that we cut off the muffler and put on a 3" Flowmaster muffler and join it to the existing tailpipe. The estimate was $600 and 2 hours of labor. While the work was being done I requested looking at the specifics of the job but was told by the service manager that that wasn't possible because itemization wouldn't be available until the job was completed. I requested that I be able to inspect the job after completion and it was agreed upon. No post job inspection was provided unless you count me lying on the parking lot and trying to look at the work. After paying the $576 bill I drove home. Of course I "got on it" to see how the new exhaust performed. Surprisingly it performed worse that the stock exhaust, especially at higher RPMs! At home I was able to do an inspection and concluded that they actually put a 2.5" muffler and piping on it! I verified the Flowmaster part # and it was clearly delivered a 2.5" muffler. Now you don't need to attend fluid flow study engineering classes as I did or read and watch studies concerning flow rates of a 3" vs 2.5" piping, but you can recall some of your math classes that when you calculate the volume of a circle (pi x radius squared) to determine the cross section of a 3" pipe it"s more than 40% more (actually 44% more) than a 2.5" pipe and you can understand the difference in flow. Thinking that perhaps there was an ordering mistake, I called the shop for a "discussion". I was willing to work with them to correct the job in that I said if they would refund the cost of the muffler ($162) and the 3" straight pipe that was charged and not installed ( $40), I would install the correct muffler and piping myself. I'm 71 years old with an arthritic back so I'm limited in what I can do. My offer was not only declined but I was laughed at for challenging the job as "her brother was a racer and he would tell you there's no difference in performance (!)". The mechanic that did the installation was in the shop but amazingly unavailable to discuss the job! The next conversation involved the shop owner and he also laughed at me saying "it's just an old Explorer, what do you care?" Oh and the service manager did inadvertently mention that their shop could not bend pipe bigger than 2.5" so it was obvious they never intended on doing the job properly. The owner never saw my vehicle and I explained it was far from "an old Explorer". I promised a scathing review and he seemed little concerned. I did get his attention when I mentioned that my Credit Card company has a feature that allows you to challenge a bill. So now I'm left with a botched job and out $576. It will cost a couple hundred $s and some hours out my time to correct. Rochelle Masterbend potential customers beware!I