This is a good shop. Whenever something is beyond my capabilities, it's my go to. The 2007 Civic had a leaking tire bead, an AC system losing charge, and the tailpipe had blown off the muffler. We dropped it off Friday afternoon and it was ready the following Monday afternoon. Everything was repaired, and we saved almost $70 with the coupon they send to repeat customers. We'll definitely be back when we have the harder stuff to do. They do good work. read more

By far the friendliest and quickest car shop I've been to. I got my left blinker changed in under 20 mins. I was on a road trip, so unfortunately I won't be coming back here again. Unless I go back to Illinois and my car has issues around this area. I guess I could also drive from California to Illinois the next time my blinker goes out, but that'd be risky. I'd really need to consider the risk/reward for that trek. If I ever move to Chicago, I'd like to think that this place played a role in that decision. Thank you! read more

Cappel's Complete Car Care - Tires Near Me - Rochelle, Illinois

I ran over a stack of metal chairs with my car on I39 near Rochelle, IL (don't ask), and I had my car towed to Cappel's. The chair legs punctured the radiator and it was a whole mess. Everyone there was super nice and supportive -- they went above and beyond to be super helpful when I was stranded. They made an awful day a lot better. They also could have definitely tried to hose me on the repair, but they were honest about what needed to be done. I was expecting it to be a lot worse if a repair. All in all, my best experience with a mechanic in my life. read more

What a life saver! Everyone was safe, kind, helpful and knowledgeable. In a jam? Call them now. I had a flat tire on 88. They came out Right Away! They grabbed the tire went back to the shop. It couldn't be fixed he texted me a pic and came back with a new/used tire. I was back in the road in an hour! I got to meet Jim, the owner and his wife. I never left a flat tire situation with a smile! Now we are back not the road to go camping. read more

My wife took her car there for a simple oil change this place striped the oil pan out used silicone to cover it up.After that i refused to let them touch it i took it somewhere else to have repaired. Do not let them work on your car or anything i found out threw other shops and other unhappy customers that none of there so called auto tecs are not ASE certified. The owner isnt ASE certified like they claim to be. If you want to have a keyboard mechanic work on your car then take it there but id recommend staying far away. read more

By far the best car care/ customer service I have ever received thus far in life. I have nothing but good, positive, and praise worthy things to say about the people I have encountered here at this place. I'm in the military and I had orders to go to San Diego, CA from Chicago, IL until my car had unfortunately started jerking around 8pm on the freeway which almost caused me to go under and 18- wheeler. So I got off the freeway and I went to a dealership (which was closed, so I had to sleep in car in a nearby parking lot until they opened the next morning) which recommended that I came to this location instead. So I arrived here at 830am and even though I was a walk-in and I had no idea what was going on with my car at the time, AL (the technician) took the time out of his busy appointment filled schedule to figure what was wrong with my car. So a couple hours later he found out that my A.W.D. (All Wheel Drive) was messing up because of how I had mismatched tires which was affecting the driveline in my car which almost caused me to have a fatal accident on the freeway. After he told me what was wrong with my car, he literally not only went out of his way to call every tire shop in the surrounding to find the proper sizes for a 19in. rim (which are hard to find) that I needed for my car but also got them delivered and mounted in a matter of hours!!! Thanks to both him and their very nice, considerate, and caring receptionist Holly (who was periodically checking up on me to see how I was doing) I was able to get back on the road and get to San Diego safely. The people who work here are seriously good people and they genuinely care for/about their customers. Thank you for everything, I hope I get the chance to meet you again later on in life just so that I can repay the kindness you showed me that day!!! P.S. They even checked up on me a couple days later to see if I had made it home safe!! Now that's what I call customer service!! read more

I cannot say enough good things about Cappel's. The employees are so helpful and kind. The waiting area is comfortable and clean. Holly is also so patient with all of my questions and really works hard to accommodate my schedule. The other day I got a nail in one of my brand new tires. They had me in the shop within 30 minutes to plug it, and my new tire was available the next day. This was so helpful to me as my job is very dependent on my vehicle. Their prices are fair and the work is high quality. I am so thankful to have such a great auto repair option available in our community. read more

Warning- Look somewhere else! In desperation I had to have my car towed to the nearest mechanic, this is what landed us here. We picked based on the reviews, but didn't quite have the same experience as most people. I rarely give one-two star reviews as I appreciate local businesses and I'm hoping this experience is not how most customers are treated. The lack of communication throughout the whole experience was the worst I've experienced with a mechanic. The only saving grace was Wendy who tried her best to communicate with me what the mechanics did/did not do. Thankfully, they were able to put the old part back in that didn't have to be replaced in the first place. I appreciate they owned up to the blatant mistake and didn't charge me for that labor. However, I called first thing Monday morning and was very clear not to do any further work/testing as I was going to have the car taken somewhere else, this was completely ignored and they tried charging me 2 hours of additional labor when I specifically told them not to. They wanted to charge me almost $250 for the work I asked them not to do, thankfully it was brought down to $121 (hourly rate) and initial diagnosis $70. I'm happy I got the car out of that shop and towed to a trusted mechanic closer to home. I'm unhappy I'm out $200 which could have gone to real diagnosis and work to another mechanic. Long story short, if you want a mechanic who will call you directly and explain professionally what they will do, even give you a couple options, and actually care about communication, look somewhere else. I've yet to receive a phone call from Jim the owner who I was told would call me last Friday and yesterday. I'm sure they do great work based on the review, maybe they treat their regular customers better. read more

Great service! They were able to get me up and running in no time with no appointment! Took time and explained everything about the problem and kept me informed about the process along the way! Lovely and friendly staff! I will for sure come back if I ever need help again! read more

Complete crooks. Order multiple, unneeded parts to fix a problem they caused. Problem still isnt fixed and yet im still paying for the new parts that werent needed. All he does is pad the bill. Will never go there again. read more

When I got a flat tire in the middle of a long drive (St. Louis to Madison), Jim went above and beyond to help. Even though the shop was technically closed, he came out on a Friday night to get my car patched up. Within a few hours, I had a replacement tire on my car and could continue my drive. Incredibly kind service, and everything was explained to me thoroughly. Would highly recommend. Though I hope that I don't end up needing their service again, I would definitely call them if I did. read more

.not happy at all with the service, or the shop manager. Sold me four new tires, but forgot to mention I could buy insurance, so when one of the tires picked up a nail, and couldn't be fixed, they not only were untruthful about the ins, after four weeks of not returning my calls,they only took 40.00 off my replacement tire that cost over 200.00.I will never do business with them again read more

My car broke down on the way home to Downers Grove from college and Jim did not hesitate you help me get home and fix my car as soon as possible. Within the next day he had my car fully working and even drove it 30 minutes to meet us half way! He helped make my first experience stranded away from home one that wasn't stressful and I didn't worry one bit that I was in the wrong hands. I would recommend this place to anyone that's in the area or driving through and finds themselves stuck on the side of the road! I could not be any more grateful for what he and he's men did for me and my car to get me back home! Thank you!! read more