Pros: friendly staff
Cons:
We'll start with fraud and extortion.
I've already been treated for cancer from a previous dermatologist and only came here because of my insurance company giving me the short end of the stick.
I booked an appointment for a biopsy. The spot in question had already been treated with liquid nitrogen by my regular doctor in case it was pre-cancerous. It was very clear that it was some kind of cancer. Hence the biopsy. I checked in, was called back and was seen by Dr. Brown. He spent about five minutes with me and explained that I didn't have cancer, the spot was pre-cancerous. I told him about the cryotherapy and he then became convinced that I had a squamous cell carcinoma. Very possible, but dermatologists have to do a biopsy to be sure. It's how it's done. But he refused to do a biopsy that day. He said that they "didn't have time." Even though it was 11am and there was no other patients in the clinic. Biopsies take five minutes, but he refused to do the procedure.
So we rescheduled to come back in two weeks. I was also given valium with instructions to take it before the appointment. I did, and we went in, ready for the biopsy. We paid our co pay and was called back. The doctor came in and explained that he couldn't do the biopsy that day, that they would need to reschedule. I asked why, and he explained that he forgot to give me some release paperwork to sign and couldn't since I had taken valium. I asked that he give any paperwork to my husband, who was sitting next to me and not under the influence of anything. He refused, and insisted that I reschedule. I realized what he was doing. Paperwork? That's a conversation that could have easily happened over the phone, or at the front desk. He waited until I was called back so that he could take the money from the co-pay, and was able to turn around and bill the insurance company for a full office visit. He was finding any excuse he could to get me to come back so he could keep doing this. That is extremely unethical behavior.
On top of that, his behavior was childish and the most unprofessional I have ever seen in a doctor. I insisted on having my husband sign the paperwork. He finally agreed, handed my husband the forms, shouted "she could bleed to death", and stomped out of the room like a child. One of his nurses witnessed the entire thing and told me after he left the room "he doesn't like people." but with a clear attitude that this was normal behavior to him.
He finally agreed to do the biopsy, but said that he was going to "cut it out." There are different ways to do biopsies. Excisional biopsies aren't always necessary and I asked that he take a scraping. He refused. I asked him what his treatment plan was if he was wrong and I had something else. He told me I would need more surgery, but that I would need to find a different doctor to perform it.
TLDR: Insurance fraud, unethical and childish behavior, and treatment plans that consist of getting as much money from you as possible. read more