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Broward Factory Service

2.1 (21 reviews)
Open • 8:00 am - 5:30 pm

Services - Broward Factory Service

HVAC installation or replacement

HVAC system repair

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7 years ago

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Sarah H.

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2 days ago

They are canceling all contracts in Jacksonville and Daytona Beach...staying in Ocala/The Villages in Fl...

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1 year ago

We're still waiting for our refund. This company is so untrust-worthy. The contract is unclear - deliberately.

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Sarah H.

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1 year ago

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Sarah H.

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1 year ago

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2 years ago

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2 years ago

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Sarah H.

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2 years ago

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2 years ago

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4 years ago

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4 years ago

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Sarah H.

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3 years ago

They have saved me so much money and concern, knowing that my hvac is in good working order. I would recommend their service.

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4 years ago

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3 years ago

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11 years ago

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8 years ago

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Sarah H.

Thank you so much for sharing your feedback! - Sarah

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6 years ago

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5 years ago

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5 years ago

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7 years ago

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8 years ago

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Patrick's Heating & Air

(16 reviews)

Mr. Jones: How difficult was it to fulfill my request for…read moreinsurance and licenses? I am now awaiting an inspection for the water and the A/C systems. I am assuming the permits were applied for? I also require copies of the permits when completed and signed off for my records The water system was completed by Rich York 28 March 2023. The A/C system thermostat and circuit breaker changes were made the same day by Guardo and Bo. I was informed that Lennox was shipping the incorrect heater in the A/C unit that was formerly used in a unit they no longer produce. This also required replacement. Who is responsible for this at the manufacturer? Again, no communication. Who makes the decision to put out a piece of equipment with the incorrect components? I received two quotes for an underground line replacement and a water heater replacement via electronic communication. An AO-Smith, 50-gallon, 10 year electric water heater at Lowe's is $609.00 your quote for a water heater replacement is $2,467.00. How do you arrive at that figure? Minimal PVC piping, removal and replacement of existing water heater, disposal of old water heater, permit fee, 5 hours labor at best, including drive time. Your proposal is 4 times the cost of the heater at Lowe's, you've got to be kidding me!! The quote to replace about 60 feet of copper underground water supply line was $3,875.00. Where do you come up with these figures? Let's analyze this. A truck with upkeep costs, gasoline, liability and Worker's comp insurances and technician pay equals about $125 per hour of operation. Let's up it to $150 per hour. An 8-hour day @ $150 equals $1,200 per day on the road including one employee. Using the cost of $3,875 to replace 60 feet of in ground copper water service pipe. Approximately $200 in materials. Labor of two people for 1 day, truck plus one additional employee. Say $40 per hour for the second employee x 8 hours = $320 for the day + $1,200 for the driver and truck = $1,520 for the day; let's round it up to $1,800. This includes one full day to dig up and replace about 60 feet of copper water service line, including drive time, provided they had the proper materials to complete the job without having to go to Lowe's or Home Depot. Add in $500 total profit and we come in at $2,300 well below $3,875.00 I was quoted. I was in the electrical contracting business as an apprentice, journeyman and business owner. I've spent over 50 years in this industry and have never seen price gouging like this in my life. As for your "salesman" he is so full of bull you could fertilize Marion County with what he puts out. He told me the water system should only use about 4 bags of salt per YEAR! I asked him when someone would be out to balance the A/C system after the install? I was told the system will "self- balance" over time. I have worked on and with techs that maintained and repaired systems in buildings from 500,000 to 1.5 million square feet. Systems do not balance themselves!!! We overpaid for the A/C and the water system only because we received financing, deferred interest with a USA made product. I am certain if I had shopped the contractors locally I could have received better pricing. I was also quoted a price by your "salesman" for two new supply drops and one return drop to a porch. The price your "salesman" quoted me was the two drops $795 each, with a distribution box, the return drop $995 and distribution box. You've got to be kidding me. I have already received a quote for half that cost from a local company. I can do a material take off to determine those costs. This is not brain surgery. So you've got me once but unless something goes wrong with either system under warranty, you will never see me again. You are gouging the public and I will make it known to everyone I can. Poor planning and logistics, poor communication with the customer, poor communication with the technicians in the field who have to do the work with poor, incorrect or incomplete directions and parts. Prior planning prevents piss poor performance. Your company has all the earmarks of a company that cares little about their presence in the community, their customers and are 100% bottom line oriented. I have been happy with the technicians I have had personal contact with. Guardo Clark and Bo for A/C, Rich York for the water system. Your sales staff and follow up when I ask for something, leaves a great deal to be desired. Someone is still sending my wife emails and calling her about this project. I gave Chris Stevens my personal email address and phone number. Don't your personnel understand customer directions? When I spoke with you on the phone all you could do is try and excuse your way out of any statement I made. When I requested insurance documents from Chris Stevens via text message, he called and asked if something was wrong. His demeanor indicated to me he was somehow offended that I should even ask for this information. These documents should be pres

I regretfully have to update my previous review. I need to be able to trust a company that I'm…read moredoing business with. I asked Patrick's to give me an estimate on installing six smoke detectors because the ones I had purchased were not compatible with what I had previously installed. I assumed that this was a small basic job. They quoted me at $300. When the electrician was here, I questioned the quote three times and all he could say was he didn't make the prices. I politely declined the service and did a little research on my own. It turned out that all I needed was an adapter that easily plugs into the old wiring input; a 12 pack of adaptors is $22 at Lowes. A difference between paying $22 and $300 is extreme. The man at Lowe's isn't even an electrician and he gave me this answer off the top of his head immediately. The electrician from Patrick should've known this information off the cuff. He should've been able to point this out to me but he didnt. Even after asking him about it three times all he did was shrug his shoulders and offer me a quote of $300. This made me question everything about this company. How can I trust a company if they're not willing to give me basic knowledge to avoid a hefty charge for something that it was completely unnecessary? I don't know if this electrician just didn't have that answer (which is unexplainable to me), or if he did have the answer and he failed to give it to me, hoping that I would pay $300 for it. Either way, because of this I won't be renewing with Patrick's service plans or doing business with them any further. This really disappointed me because I thought I had found a reliable and trustworthy company to do business with on a yearly basis including other small tasks like installing my new faucets, smoke detectors, and other things they offer. I'm glad I discovered this prior to paying them for anything. I'm also curious how many other customers out there are getting charged outrageous prices for unnecessary things. Being a successful company goes way beyond sales and numbers. It's about building trust with your customers and having your brand reflect reliability. That means having basic knowledge to offer your customers that will actually save the money instead of cost them. I can't explain this $300 quote. Had they mentioned these adapters I would've been willing to allow them to do such an easy thing that I could've done myself at a way more reasonable price for their time. The truth is, it ended up costing me $22 to install six smoke detectors - which took about 12 minutes of my own time. Anybody doing business with Patrick's needs to be aware of this? They should be asking questions doing their own research and back checking what prices and quotes they're getting and legitimate explanations they are given for that work. I do not recommend this company. I called afterwards and told them about this experience, and they didn't give me any impressive answer or response about it. If you're doing business with Patrick's, get a second opinion. Otherwise you might be paying hundreds of dollars out-of-pocket for things that cost you $22 to do on your own.

Broward Factory Service - hvac - Updated May 2026

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