1. Brow by Cathy Le

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San Jose, CA

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Brow by Cathy Le

5.0 (3 reviews)
Closed • 11:00 am - 4:00 pm

By appointment only

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Services - Brow by Cathy Le

Blemish camouflage

Permanent makeup consultation

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Nü Nails - What I got.

Nü Nails

4.3(451 reviews)
1.2 mi•Heritage, Evergreen
•$$$

I love this place! I showed them a picture of what I wanted and they are literally photocopying…read moremachines! Did everything on point, down to the crucifix gem Definitely will be coming back over and over again.

I was a loyal customer for about three years, visiting every 2-3 weeks despite a 40-minute drive…read morefrom San Mateo. I've tried several technicians and have consistently been happy with Kelsey's work. Unfortunately, the booking and management experience has become increasingly frustrating. The previous text/call system was inconsistent, with delayed responses, forgotten appointments, and occasional double-booking. The online system was much more convenient, but my number was restricted after several reschedules, even though the stated policy allows changes at least three days in advance and does not clearly specify a maximum number of reschedules. Johnny was kind and tried to help, but my replacement appointment was booked incorrectly as an acrylic service with any available technician instead of my usual 90-minute gel builder fill with design with Kelsey. When I tried to correct and reschedule the appointment, my account was restricted again. My experiences with Cathy, the owner, have been much less positive. On more than one occasion, calls ended quickly with "Can you text us?" or "Our staff will reach out to you." After visiting every few weeks for three years, I also cannot recall much personal acknowledgment or friendliness from her in person. At this point, I would not be surprised if my account remains restricted after this review, but I believe prospective customers should know what my experience has been. Cathy and John also operate several other salons, including Nu Nails, CC Cosmetics, Naily SJ, and Nail Haus Co. in Milpitas. I also agree with other reviewers who have mentioned delays in honoring scheduled appointment times. In my experience, the salon often prioritizes the client currently in the chair rather than keeping the next scheduled appointment on time. I genuinely value Kelsey's work, but great nail service does not make up for inconsistent booking, communication, and management. If reliable scheduling, customer service, and professional management are important to you, I would recommend considering other salons for a more consistent experience.

Photos
Nü Nails - The gaps. and my "naturally really curved nail beds" according to the salon lol.

The gaps. and my "naturally really curved nail beds" according to the salon lol.

Nü Nails - Gel X almond mani

Gel X almond mani

Nü Nails - 6 days and two nails already fallen off :(

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6 days and two nails already fallen off :(

House of Beauty - Before and 24 hr after pic

House of Beauty

4.6(73 reviews)
0.3 mi•Evergreen
•$$

House of Beauty totally saved the day! My usual brow place rescheduled me right on the day of my…read moreappointment, which would've thrown off the rest of my schedule -- and I really needed this done before my son's 1st birthday party. I called House of Beauty and the owner (didn't catch her name) worked some magic to squeeze me in within 20 minutes. Ruthie took care of me and did an amazing job. I loved her vibe and how thorough she was in walking me through everything -- a completely different experience from my very first brow appointment elsewhere. Highly recommend this place, and especially Ruthie!

I understand what you're saying, and I agree that it's best to schedule an appointment when there's…read moreenough time and no one has to feel rushed. However, I want to clarify that the last time was an unexpected medical situation that was beyond my control. When I had to leave, you told me I could come back. When I reached out to return, you canceled my appointment and told me you would make me another appointment for the weekend. Now that the weekend is here, I'm receiving a different response. I also want to point out that I paid for the full service, including leaving a tip, despite the unexpected circumstances. I was not trying to inconvenience anyone, and I made every effort to follow through with what we had discussed. I understand that things happen, and I'm not trying to make this difficult. However, I would have appreciated clearer communication and follow-through, especially since I was simply following what we had originally discussed. My medical situation was not something I planned, and I don't feel it's fair for those circumstances to be used as a reason to question the quality of my previous service. With that being said, I've decided that I will no longer be using Bri at House of Beauty for future services. I believe in professionalism, clear communication, and treating customers with understanding, especially when unexpected medical circumstances arise. I paid for my service in full and tipped because I appreciated your work, and I would have hoped for the same level of consideration in return. I appreciate the services you've provided in the past, but I feel it's best for me to move forward elsewhere. I wish you and your business the best.

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House of Beauty - Just passing passed entry to room.

Just passing passed entry to room.

House of Beauty
House of Beauty - Reception desk at House Of Beauty San Jose.

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Reception desk at House Of Beauty San Jose.

Brow by Cathy Le - eyelashservice - Updated October 2026

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